1. JOSE M. ANDRADE
2113 Monaghan Drive Herndon, VA 20170
Jose.cruz130@yahoo.com | 703-340-4725
OBJECTIVE To find a criminal justice positionwithanorganizationfocused on safety and security
EDUCATION
PROFESSIONAL
SUMMARY
ITT TECHNICALINSTITUTE,CHANTILLY,VA MARCH 2015
ASSOCIATE DEGREE OF CRIMINAL FORENSIC TECHNOLOGY OF APPLIED SCIENCE
GPA: 3.88/4.00 (Highest Honors)
Herndon High School – Herndon, VA June 2013
HIGH SCHOOL DIPLOMA
GPA: 3.88/4.00
Facilitates the organization administration and practice of police, courts, and
correctional organizations.
Maintaining an interdisciplinary & integrative approach to criminologist theories of
causation,treatment,and punishment.
Understands contemporary strategies in modern law enforcement organizations and
administration.
Understands and investigative procedures.
SKILLS AND ABILITIES OFFICE PROCEDURES
Maintainedand recorded guest information
Filing and processing guests credit cardinformation
Organized and collectedimportant informationabout guests
COMMUNICATION
Assisted customer in inquiries in connection with hotel services, directions,
local attractions,and billing.
Corresponded to guest’s preferences and updating guest’s information in the
system.
INFORMATION SYSTEM
Monitored and communicatedguests credit cardissues
Evaluatedand enteredinformationfroma thirdparty into the system
INTERPERSONAL ABILITIES
Emailed and assistedguests withissues
Advisedthirdparties withavailabilityopen
Coordinated and transferredcalls to the right department
PURCHASING /ACCOUNTING
Managed and adjusted guests bills and hotel accounts
Ordered and stocked gift shop supply
SOFTWAREWORD PROCESSING
Proficient with various software including Microsoft word, Excel, PowerPoint,
OnQ insider and Outlook.
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WORK HISTORY Front Desk Agent Doubletree By Hilton, Chantilly, VA June 2013-Present
Greetedand registeredguests and assistedinroom assignment
Providedthe highest qualityof service to the customer at all times
Assisted customers in inquiries in connection with hotel service, directions,
local attractions,and billing.
Represented hotels in regards to guest complaints and situations that require
immediate attention.
LANGUAGE Bilingual in English and Spanish
