1. A
Project Manager
with two years
of experience
providing
cradle-to-grave
management
over large-scale
IT implementations.
Skills
Project Lifecycle
Management
Enterprise
Implementations
System Migrations
Requirements
Definition & Analysis
Project Scheduling
Project Budgeting &
Cost Controls
Quality Assurance
Exceptional oral
and written skills
Highly developed
Analytical and
problem solving skills
Bilingual
Spanish/English
Network Savvy
Technology
Summary
Software:
MS Project, Word,
Excel, PowerPoint,
Office365,
OneNote, TFS, JIRA,
ServiceNow
William Hales
Williamjhales@gmail.com  Phone: 206-235-7932
PROJECT MANAGER: Specializing in IT Implementations
Excels in liaising between business and technical areas to achieve on-time,
on-budget and on-spec project completions. Able to merge customer and
user needs with business requirements, budgetary restrictions and logistical
considerations to meet project deliverables.
Education & Credentials
BRINGHAM YOUNG UNIVERSITY IDAHO – Rexburg, ID
Bachelor of Science in Computer Information Technology, 2015
Professional Experience
MULTILING— Provo, UT
Provide project coordination and process refinement for localization projects
spanning 8 global offices.
Project Management / Application Specialist, Sep 2015 to Present
 Worked in tandem with Development & Leadership to advance process
automation in operations saving 1M in headcount and is projected to save
another 1M annually.
 Executed a systems audit that spanned 7 global offices to validate financial
data that saved approximately 400K.
THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS ICS— Riverton, UT
Provide project lifecycle leadership over all phases of IT implementations within a
multinational, 2,500-user organization.
IT Project Manager, Jan-Sep 2015
 Assigned the Project manager role to plan, schedule and execute all stages of
enterprise hardware and system implementations across 45 countries. Assessed
business implications for each project phase and monitored progress to meet
deadlines, standards and cost targets.
 Created cost-benefit analyses and ROI assessments that were used as the
basis for decision-making on proposed IT implementation projects.
 Resolved numerous project issues including tactical matters, scope creep and
divergent business and user needs.
BRIGHAM YOUNG UNIVERISITY IDAHO — Rexburg, ID
Provide assistance to the system administrators and network engineers that support
the 60,000 user-base on and off campus.
Assistant System Administrator, Jan 2013 to Dec 2014
 Created a plan for monitoring and tracking storage for the 60,000 users in the
enterprise backup environment.
 Led a team in the design and implementation of reporting software that saves
the organization 200 hours yearly.
VOLT TECHNICAL RESOURCES — Redmond, WA
Provide quality assurance testing for Microsoft in their MGS department.
Quality Assurance Tester, 2008- 2010
 Independently automated processes for localization testing that saved 800 man
hours.
 Reported approximately 30% of the bugs in the 3 projects in which I was
associated in a 20+ man team.