1. Thomas Salisbury, PMP, MBA, MsPM, ITIL
3953 Lake Mountain Dr  Saratoga Springs, UT  801.341.8005  thomas.salisbury@comcast.net
www.linkedin.com/in/thomas-salisbury-59983529
S E N I O R P R O J E C T M A N A G E R
VOIP  MPLS  CPE
 Experienced project manager offering 16 years of success leading all phases of diverse
technology projects; PMP, BSIT, MBA, MsPM and ITILv3 credentials; degrees in IT and business; and
20 years of telecommunication experience.
 Business strategist; plan and execute multimillion-dollar projects aligning solutions with business goals.
 Excellent communicator; providing documentation and reporting at all levels of the project and to
diverse stakeholders.
 Expert in MS Project and Clarity. Able to manage multiple projects, project systems, teams (internal
and customer), and to deliver high-quality results that meet or exceed scheduling targets.
Skills Summary
Project Management:
MS Project & Office
Clarity
Agile
Executive Reporting
Project Lifecycle:
Requirements Analysis
Planning & Scheduling
Execution
Rollout/Support
Value-Added Leadership:
Cross-Functional Supervision
Team Building & Mentoring
Client Relations & Presentations
Vendor Management
Career Progression
Verizon (Salt Lake City, UT), SENIOR PROJECT MANAGER, 2010 to 2015
Verizon Business (Denver, CO), PROJECT MANAGER, 2007 to 2010
Verizon Business (Denver, CO), ASSISTANT MANAGER, 2005 to 2007
Verizon Business (Denver, CO), IMPLEMENTATION MANAGER, 2000 to 2010
MCI (Sacramento, CA), TECHNICAL SERVICES TEAM LEAD, 1996 to 2000
Recruited by management to provide leadership over large-scale, high-priority, complex technology projects
for contracts from $1m to $20m. Managed cross-functional teams of up to 50 including pre-sales support,
sales managers, solutions architects, service engineers, order managers, and network engineers.
Drove the quality, on-time completion of large telecommunications projects for high-profile customers:
Verizon Wireless
Bed Bath & Beyond
Safeway Inc.
Office Depot
UBS
American Capital Strategies
Accenture
Kohl’s
Limited Brands
Achievement Highlights:
 Led teams from varied disciplines including technical, financial and business roles. Kept teams focused
on business and project objectives. Ensured project milestones were completed on time with the desired
results.
 Mitigated risk factors through ongoing analysis of technical and planning data. Effectively managed
change by planning for and controlling risk events.

2.  Defined objectives, processes, and success criteria applicable to each project. Identified tools best suited
for the client goals and team structure. Moved between agile, FIFO, and sequential approaches
depending on project details and client requirements. Created detailed project plans, schedules and work
breakdown structures, and other documentation.

3. Thomas Salisbury, Page Two
Representative Projects & Support
 Safeway Inc (2015)
o Completed $7.8m, 6 month, sequential project ahead of schedule.
o Successful project led directly to new $10m contract for new sites resulting from client’s
merger.
o Project scope included circuit install or upgrade, install of VoIP and associated equipment,
and porting of over 50k phone numbers from other carriers to 1400 retail and business
offices.
o Project team included over 50 members from internal sales, design, order and install groups,
and from clients direct report teams and multiple vendors.
 Bed Bath & Beyond (2013-2016)
o Ongoing $6.5m, 3 year, Agile project.
o Project scope includes multiple subsidiaries, with differing designs and technical
requirements, variable sponsorship support, multiple VoIP and circuit products, flexible
schedules, multiple billing accounts, and differing processes based on these variables.
o Management includes working with multiple client project managers for each subsidiary, and
multiple technical teams depending on technical variations.
 Microsoft (2007-2009)
o Lifecycle Project Manager
o Created service agreements and managed internal teams to meet the requirements of those
agreements including service levels, communications processes, and escalations.
o Improved service rating from Red to Green, and quality rating from 69% to 81%, resulting in
the extension of the contract previously planned for cancelation.
 Project Organization
o Team Lead: Provided manager out-of-office backup, team availability tracking, systems
compliance reporting, and training tracking.
o Trainer: Provided new hire, on-site group project management, peer systems training, and
mentoring for new associates.
o System SME: Group contact and trainer for Verizon’s in-house milestone tracking system
EzStatus, as well as the point of contact the Clarity project management tool. I am the team
expert for Excel, Access, and reporting.
o Database Developments: Created Excel based automated milestone reporting with
supporting Access database management specific to the processes for each project,
improving consistency in reporting.
Early Career
MCI (Verizon Business) Team Lead & Assistant Manager, 1996 to 2003
Provided escalation support, managed workload assignments, and employee scheduling.
Provided mentoring for new hires and coaching on internal and external customer
interactions. Provided systems analysis and recommended corrections.
Education & Credentials
Masters in Project Management (MsPM, GPA: 4.0), Keller Graduate School of Management, 2009
Masters in Business Administration (MBA, GPA: 4.0), Regis University, 2006
Bachelor of Science in Information Technology (BSIT, GPA: 3.73), University of Phoenix, 2004
PMI-Certified Project Management Professional (PMP), 2011

4. ITIL v3 Expert Certified, 2015
3953 Lake Mountain Dr  Saratoga Springs, UT  801.341.8005  thomas.salisbury@comcast.net