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PROJECT MANAGER WITH 20+ YEARS EXPERIENCE IN IT INDUSTRY 
& 
SUPERIOR COMMUNICATION & LEADERSHIP SKILLS 
ANGELA M. REED Cell: (954) 854-5321 
751 W Palm Ave 
e-mail: angela.reed100@gmail.com 
Boca Raton, FL 33432 
BACKGROUND 
CERTIFICATES 
EXPERIENCE 
Experienced Project Manager, Certified Scrum Product Owner and Business Analyst with 
knowledge in budgeting, planning and managing multiple projects with complex dependencies 
and deliverables using various methodologies such as SCRUM, Agile, Six Sigma and Waterfall. 
Produce desired results in established time frames using assigned resources. Vast experience 
working with cross-functional onshore and offshore project teams and full-time telecommuters. 
SCRUM / Agile: CSPO (Certified SCRUM Product Owner) 
Interwoven: Certified TeamSite Technical Consultant 
Pegasystems: CBA (Certified Business Architect) and CMBB (Certified Methodology Black Belt) 
Aug 2014 – Current Signature Consultants Fort Lauderdale, FL 
Project Manager (Contractor) 
 Lead project and planning while proactively managing scope, budget, risk, quality, and 
resource allocation 
 Serves as primary point person for daily client contact. 
 Responsible for managing the Client needs/expectations and maintaining quality control on 
firm’s product delivery and customer service. 
 Work with cross-functional teams including Development, Architecture, Data Services, QA, and 
other groups to ensure project task accuracy, risk mitigation and resolution of issues and 
constraints 
 Provide periodic Dashboard reports on the current program, future opportunities and client 
issues. 
 Communicate planning and schedule status, issues and risks in a timely manner 
 Identify, document and resolve problems, issues, and project changes 
 Coordinate change management activities, ensuring that any schedule, cost, or scope variance 
is communicated appropriately 
 Escalate unresolved issues requiring senior management attention 
 Monitor resource allocations and communicate capacity and schedules for project work 
 Identify inter-dependencies between project teams, eliminating any issues that may arise 
 Coordinate deployment and delivery of project deliverables 
 Maintain internal project tracking systems 
Feb 2014 – Jun 2014 Wealth Management Systems, Inc. West Palm Beach, FL 
Project Manager (Contractor) 
 Plan, execute, and finalize projects according to deadlines and budget, working with the project 
steering committee to create the budget and timelines. 
 Responsible for acquiring resources and coordinating the efforts of project team members and 
third-party consultants or vendors in order to deliver projects according to plan, and definition of 
project’s objectives and oversee quality control throughout its life cycle. 
 Coordinate projects from initial concept development through final system integration and go 
live. 
 Determine the client’s needs and translate them into efficient and cost-effective business 
solutions. 
 Define project scope, goals and deliverables that support business goals in collaboration with 
senior management and stakeholders. 
 Develop full-scale project plans and associated communications documents. 
 Effectively communicate project expectations to team members and stakeholders in a timely
EXPERIENCE 
(cont’d) 
and clear fashion. 
 Liaise with project stakeholders on an ongoing basis. 
 Estimate the resources and participants needed to achieve project goals. 
 Set and continually manage project expectations with team members and other stakeholders. 
 Develop consensus on project schedules and inform team members of project progress and 
potential schedule slippages. 
 Identify and resolve issues and conflicts within the project team. 
 Identify and manage project dependencies and critical path. 
 Plan and schedule project timelines and milestones using appropriate tools. 
 Track project milestones and deliverables. 
 Manage risks and respond to changes in risk over the course of the projects. 
 Develop and deliver progress reports, proposals, requirements documentation, and 
presentations. 
 Determine the frequency and content of status reports from the project team, analyze results, 
and troubleshoot problem areas. 
Feb 2013 – September 2013 Office Depot Headquarters Boca Raton, FL 
e-Commerce Product Owner 
 Function as Lead to the ecommerce Senior Manager as the top-level expert in the 
management of ecommerce applications. 
 Lead the Sales Force / BSD contract site data integration, UI enhancement and training project. 
 Act as the key driver in collaborating with business partners (Sales Force team, external 
customers, business units, etc.) to create and document business work flows as well as 
configure application systems to match those work flows. 
 Perform in-depth analysis and insight into key online metrics; provide recommendations for 
improving the online experience, driving more self -service and reducing costs. 
 Lead the consultation with internal customers of ecommerce to capture agreed-upon business 
objectives and processes 
 Communicate all processes and their implications to technical and non-technical contributors to 
ensure that applications accurately meet business users’ goals. 
 Lead the gathering and development of enhancements to BSD and .Com applications through 
use-case development, wire frame review, user acceptance testing and implementation. 
 Act as the primary liaison between the business and IT. 
 Lead the collection of business requirements, designing solutions, overseeing the development 
and coordinating the testing of innovative system and business solutions for the ecommerce 
organization. 
 Ensure the appropriate testing and business training is provided to make for a smooth "go live" 
scenario. 
 Upon implementation, work directly with all team members in the on-going support and future 
enhancement development for the respective applications. 
 Oversee analysis and customer insights in support of optimizing the performance Office 
Depot's online channels (officedepot.com and business.officedepot.com). This position 
provides analytics and insights to help drive decision making and support the continuous 
improvement of officedepot.com. 
 Support the development, tracking, testing, reporting and analysis of all key initiatives to help 
improve the customer experience, effectiveness over the web, and reduce agent contacts to 
the call center to improve how online metrics are used to drive business decisions. 
 Utilize web analytics tools (Coremetrics, Cognos and, Tealeaf), as well as integrating data from 
web analytics tools with external sources. 
 Contribute toward communicating web analytics results to business partners and the senior 
leadership team. 
 Develop compelling materials for executive level presentations - mining data from multiple 
sources and conducting analysis to produce significant and useful insights into client's online 
support performance 
 Manage the production and distribution of regular, standard reports including report automation 
and the integration between web analytics data and external data sources 
 Assist in the parallel running of the current system to ensure the new system results are
EXPERIENCE 
(cont’d) 
validated against the existing system 
 Assist in QA analysis (i.e., create UAT Test Scenarios, Test Cases and Test Scripts) 
 Identify and analyze software defects; 
 Delivery monthly/quarterly reporting to executive management team. 
 Work with client services to ensure quality of software and ensure timely bug resolution. 
Nov 2010 – Aug 2012 Pegasystems Contractor Traveled Weekly, Nationwide 
Project Manager 
 Travel 75% and 25% telecommute to provide consulting services to clients throughout the U.S. 
(Department of Defense, TriWest, Highmark, Health Net, Medco, SunTrust, etc.). 
 Assist in all phases of the Software Development Life Cycle (SDLC). 
 Conduct interviews and facilitate requirements gathering, process analysis and application 
design sessions with project stakeholders including internal IT partners and business partners. 
 Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process 
and Rule Models (using Visio and Pega PRPC) to document, assess, test, and certify that 
proper processes, rules, and controls are in place. 
 Assist in the design and development of various portals, ecommerce websites, etc. 
 Gather/create detailed business requirements and scope document and translate into detailed 
functional specifications. 
 Work with development & quality assurance teams to translate functional specifications into 
technical specifications, design, test, and implementation documents. 
 Develop test plans, test design specs and test cases to match business requirements and 
thoroughly test software to ensure proper operation. 
 Assist business partners in resolving IT issues and facilitate working with other IT teams. 
 Provide written and verbal communication such as status reports, progress reports and 
documentation to IT and business partners. 
 Identify applications and systems potentially impacted by portal implementation. 
 Interface frequently with end users, analysts, and IT to ensure early identification and resolution 
of application- and system-related issues. 
 Identify and define UML, Object-Oriented Analysis (i.e., process flows, requirements, use 
cases, wireframes, etc.) 
 Ensure delivered work product meets/performs to functional requirements based on business 
requirements defined and approved by the client. 
 Assist in leading the compilation, delivery and maintenance of all phases of a project. 
 Provide education in various industry standard methodologies such as SDLC, RUP, Agile, 
SCRUM, and Six Sigma. 
 Support client in the pursuit of new opportunities in solution conceptualization. 
 Prepare user documentation and training materials. 
 Provide technical training and user support to end users. 
 Effectively manage individual workload and proactively communicate project status updates to 
the project manager. 
 Perform special projects and other duties as assigned. 
Oct 2007-Oct 2010 UnitedHealth Group Ft. Lauderdale, FL 
Project Manager (Contractor) 
 Partner with clients to understand business processes and underlying informational and/or 
process automation needs. 
 Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process 
and Rule Models to document, assess, test, and certify that proper processes, rules, and 
controls are in place. 
 Conduct daily conference calls and focus group sessions to discuss business requirements. 
 Document and translate business requirements into functional requirements (i.e., current state 
assessment diagrams, scoping documents, gap analyses, use cases, web services, B2B’s, 
etc.) for IT development team. 
 Identify applications and systems potentially impacted by portal implementation. 
 Create traceability matrix, system requirements, cost analysis, B2B’s, utilize SOAP (Simple
EXPERIENCE 
(cont’d) 
Object Access Protocol) and Liquid XML to test and generate XML-based messages between 
applications. 
 Interface frequently with end users, analysts, and IT to ensure early identification and resolution 
of application- and system-related issues. 
 Participate in JAD sessions conducted by business and offer solutions. 
 Gather and review documentation related to Ovations’ MAPD and Part-D business operations. 
 Anticipate customer needs and proactively develops solutions to meet them. 
 Solve complex problems and develop innovative solutions. 
2006-2008 Aetna Ft. Lauderdale, FL 
Senior IT Business Analyst 
 Manage Case Installation Interface (CII) Project, which enables company to rapidly install 200+ 
new clients, simultaneously. 
 Partner with customers to understand business processes and underlying informational and/or 
process automation needs, then translating those needs into formal, documented business 
requirements following Aetna’s methodologies and processes. 
 Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process 
and Rule Models to document, assess, test, and certify that proper processes, rules, and 
controls are in place. 
 Transition the documented business requirements into an actionable document by gaining 
approval from and meeting the needs of the customer, so as to facilitate the development of 
accurate business and functional specifications. 
 Conduct research studies (i.e., collecting, analyzing, trending and presenting data and 
recommendations to management that may support or refute hypotheses). 
 Develop, enhance, and maintain planning models, surveys, benchmarks. 
 Evaluate and present information and data that will facilitate decision-making. 
 Perform analysis for Business Process Re-engineering opportunities and define, develop and 
document before and after process flows. 
 Define, develop and document business requirements to ensure client’s needs are captured 
and delivered. 
 Develops job aids, training material and instructions for team members that collect data for 
analysis. 
 Creates written and oral communication materials that effectively summarize findings, supports 
fact-based recommendations and provides appropriate detail to substantiate conclusions 
 Perform Project Management duties by creating work breakdown structures (i.e., work plans) to 
execute recommendations and perform continuing functions to complete projects/tasks 
1997–2002 JM Family Enterprises Deerfield Beach, FL 
Webmaster / IT Business Analyst 
 Coordinate web site production, design, development and content management for company’s 
portal supporting 4000+ internal associates, customers and vendors. 
 Manage and track all facets of an IT project from conception to release in portal environment 
(i.e., business analysis, Q&A testing in staging and production environments, error tracking-to-resolution, 
user guide documentation, customer follow-up, etc.). 
 Facilitate strategic business development planning sessions with vendors and customers. 
 Participate in the identification, preparation, and development of new workflow processes and 
solutions to support the day-to-day activities of the group. 
 Provide customers with routine business analysis identifying online needs. 
 Follow established methodologies to ensure compliance with customer requirements. 
 Interface with programmers to write and edit and new manuals, bulletins, implementation 
packages, and other technical documentation (in both hardcopy and online/web-enabled 
formats). 
 Work in a team environment among other technical editors, technical writers, graphic artists, 
and photographers as necessary to create quality software applications. 
 Act as liaison between vendors, clients and internal business units when gathering technical 
information, designs,
EXPERIENCE 
(cont’d) 
SOFTWARE 
EXPERIENCE 
HARDWARE 
EXPERIENCE 
AWARDS 
ACTIVITIES 
EDUCATION 
 Utilize knowledge of HTML, XML, ASP, JavaScript and other web-based tools and utilities to 
build framesets, menus, search engines, glossaries, etc. 
 Work with customers to identify new online requests (i.e., applications, additional pages, 
navigational changes, revisions to existing pages, metadata, cross-linking, etc.). 
 Help to define and communicate content processes, timelines, and style guidelines. 
 Publish content to production environment using Interwoven’s Team Site and Front Office 
application. 
 Research, test and implement new software products for implementation into portal 
environment. 
 Manage online marketing programs, banners and rich media campaigns targeted at driving 
new customers to the company's portal. 
 Provide web analytics reports to management personnel used to increase site conversion and 
marketing ROI. 
 Work with programmers and developers to create accurate internal tracking mechanisms. 
Identify new areas for growth and expansion. 
 Maximize search engine optimization performance. 
 Prepare high quality, professional-looking Excel charts and PowerPoint presentations 
incorporating visually appealing, high quality graphics. 
 Facilitate meetings with client and vendors. 
 Design project documentation templates, including Scope of Work, Visio diagrams, project plan 
in 
MS Project, and timelines for the project 
 Convert technical information into user-friendly, non-technical presentations for customers. 
 Work with teams to research cost comparisons of new systems and create charts and graphs 
that visually demonstrate these figures. 
 Consolidate input from teams and prepare weekly, monthly and annual status reports. 
 Provide project management and content management training to associates. 
 Participate in the creation, development and launching of new online marketing programs. 
Microsoft Project, HP Quality Center, Visio, Excel, SharePoint, Adobe Acrobat, Outlook, Gmail, 
Interwoven Team Site Content Management Software, Business Process Management (BPM) & 
Customer Relationship Management (CRM) applications (Pegasystems, Oracle, PeopleSoft, SAP, 
SalesForce), Business Intelligence & Web Analytics software (Coremetrics Web Trends, 
SharePoint, Cognos, Crystal Reports, SAP, Insight), FogBugz, Requisite Pro, Pegasystems (PRPC, 
Blackbelt, CPM and CSA), Liquid XML, Vignette, Team Track, Track-It, SOAP UI, Tortoise SVN, 
Photoshop, Illustrator, Flash, Fireworks, Quark, Word, Access, PowerPoint, DreamWeaver, Lotus 
Notes, Platforms: OS=Miscrosoft; Software=Java and .NET. 
NT/Novell network installation and administration, PC hardware component and software 
installation and upgrades, NT/2000/XP/MS Office troubleshooting. 
 Aetna Employee-of-the-Month Award 
 JM Family Enterprises Mentoring for Mutual Learning & Success 
 Southeast Toyota Associate’s Choice Award 
 JM&A Group Pinnacle Award 
 JM Family President’s Award for Community Service 
 Dale Carnegie Personal Achievement Award 
Golfing, tennis, rollerblading, softball, volleyball, jogging, swimming, reading and traveling. 
2002 – 2003 Dale Carnegie Ft. Lauderdale, FL Professional Business Training 
1998 – 2000 Kaplan University Ft. Lauderdale, FL Information Technology (3.8 GPA) 
1985 – 1987 Eastern Iowa College Muscatine, IA Word Processing
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karthik Resume_Service Delivery
 

AngelaReedResumeBio112114

  • 1. PROJECT MANAGER WITH 20+ YEARS EXPERIENCE IN IT INDUSTRY & SUPERIOR COMMUNICATION & LEADERSHIP SKILLS ANGELA M. REED Cell: (954) 854-5321 751 W Palm Ave e-mail: angela.reed100@gmail.com Boca Raton, FL 33432 BACKGROUND CERTIFICATES EXPERIENCE Experienced Project Manager, Certified Scrum Product Owner and Business Analyst with knowledge in budgeting, planning and managing multiple projects with complex dependencies and deliverables using various methodologies such as SCRUM, Agile, Six Sigma and Waterfall. Produce desired results in established time frames using assigned resources. Vast experience working with cross-functional onshore and offshore project teams and full-time telecommuters. SCRUM / Agile: CSPO (Certified SCRUM Product Owner) Interwoven: Certified TeamSite Technical Consultant Pegasystems: CBA (Certified Business Architect) and CMBB (Certified Methodology Black Belt) Aug 2014 – Current Signature Consultants Fort Lauderdale, FL Project Manager (Contractor)  Lead project and planning while proactively managing scope, budget, risk, quality, and resource allocation  Serves as primary point person for daily client contact.  Responsible for managing the Client needs/expectations and maintaining quality control on firm’s product delivery and customer service.  Work with cross-functional teams including Development, Architecture, Data Services, QA, and other groups to ensure project task accuracy, risk mitigation and resolution of issues and constraints  Provide periodic Dashboard reports on the current program, future opportunities and client issues.  Communicate planning and schedule status, issues and risks in a timely manner  Identify, document and resolve problems, issues, and project changes  Coordinate change management activities, ensuring that any schedule, cost, or scope variance is communicated appropriately  Escalate unresolved issues requiring senior management attention  Monitor resource allocations and communicate capacity and schedules for project work  Identify inter-dependencies between project teams, eliminating any issues that may arise  Coordinate deployment and delivery of project deliverables  Maintain internal project tracking systems Feb 2014 – Jun 2014 Wealth Management Systems, Inc. West Palm Beach, FL Project Manager (Contractor)  Plan, execute, and finalize projects according to deadlines and budget, working with the project steering committee to create the budget and timelines.  Responsible for acquiring resources and coordinating the efforts of project team members and third-party consultants or vendors in order to deliver projects according to plan, and definition of project’s objectives and oversee quality control throughout its life cycle.  Coordinate projects from initial concept development through final system integration and go live.  Determine the client’s needs and translate them into efficient and cost-effective business solutions.  Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.  Develop full-scale project plans and associated communications documents.  Effectively communicate project expectations to team members and stakeholders in a timely
  • 2. EXPERIENCE (cont’d) and clear fashion.  Liaise with project stakeholders on an ongoing basis.  Estimate the resources and participants needed to achieve project goals.  Set and continually manage project expectations with team members and other stakeholders.  Develop consensus on project schedules and inform team members of project progress and potential schedule slippages.  Identify and resolve issues and conflicts within the project team.  Identify and manage project dependencies and critical path.  Plan and schedule project timelines and milestones using appropriate tools.  Track project milestones and deliverables.  Manage risks and respond to changes in risk over the course of the projects.  Develop and deliver progress reports, proposals, requirements documentation, and presentations.  Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. Feb 2013 – September 2013 Office Depot Headquarters Boca Raton, FL e-Commerce Product Owner  Function as Lead to the ecommerce Senior Manager as the top-level expert in the management of ecommerce applications.  Lead the Sales Force / BSD contract site data integration, UI enhancement and training project.  Act as the key driver in collaborating with business partners (Sales Force team, external customers, business units, etc.) to create and document business work flows as well as configure application systems to match those work flows.  Perform in-depth analysis and insight into key online metrics; provide recommendations for improving the online experience, driving more self -service and reducing costs.  Lead the consultation with internal customers of ecommerce to capture agreed-upon business objectives and processes  Communicate all processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users’ goals.  Lead the gathering and development of enhancements to BSD and .Com applications through use-case development, wire frame review, user acceptance testing and implementation.  Act as the primary liaison between the business and IT.  Lead the collection of business requirements, designing solutions, overseeing the development and coordinating the testing of innovative system and business solutions for the ecommerce organization.  Ensure the appropriate testing and business training is provided to make for a smooth "go live" scenario.  Upon implementation, work directly with all team members in the on-going support and future enhancement development for the respective applications.  Oversee analysis and customer insights in support of optimizing the performance Office Depot's online channels (officedepot.com and business.officedepot.com). This position provides analytics and insights to help drive decision making and support the continuous improvement of officedepot.com.  Support the development, tracking, testing, reporting and analysis of all key initiatives to help improve the customer experience, effectiveness over the web, and reduce agent contacts to the call center to improve how online metrics are used to drive business decisions.  Utilize web analytics tools (Coremetrics, Cognos and, Tealeaf), as well as integrating data from web analytics tools with external sources.  Contribute toward communicating web analytics results to business partners and the senior leadership team.  Develop compelling materials for executive level presentations - mining data from multiple sources and conducting analysis to produce significant and useful insights into client's online support performance  Manage the production and distribution of regular, standard reports including report automation and the integration between web analytics data and external data sources  Assist in the parallel running of the current system to ensure the new system results are
  • 3. EXPERIENCE (cont’d) validated against the existing system  Assist in QA analysis (i.e., create UAT Test Scenarios, Test Cases and Test Scripts)  Identify and analyze software defects;  Delivery monthly/quarterly reporting to executive management team.  Work with client services to ensure quality of software and ensure timely bug resolution. Nov 2010 – Aug 2012 Pegasystems Contractor Traveled Weekly, Nationwide Project Manager  Travel 75% and 25% telecommute to provide consulting services to clients throughout the U.S. (Department of Defense, TriWest, Highmark, Health Net, Medco, SunTrust, etc.).  Assist in all phases of the Software Development Life Cycle (SDLC).  Conduct interviews and facilitate requirements gathering, process analysis and application design sessions with project stakeholders including internal IT partners and business partners.  Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models (using Visio and Pega PRPC) to document, assess, test, and certify that proper processes, rules, and controls are in place.  Assist in the design and development of various portals, ecommerce websites, etc.  Gather/create detailed business requirements and scope document and translate into detailed functional specifications.  Work with development & quality assurance teams to translate functional specifications into technical specifications, design, test, and implementation documents.  Develop test plans, test design specs and test cases to match business requirements and thoroughly test software to ensure proper operation.  Assist business partners in resolving IT issues and facilitate working with other IT teams.  Provide written and verbal communication such as status reports, progress reports and documentation to IT and business partners.  Identify applications and systems potentially impacted by portal implementation.  Interface frequently with end users, analysts, and IT to ensure early identification and resolution of application- and system-related issues.  Identify and define UML, Object-Oriented Analysis (i.e., process flows, requirements, use cases, wireframes, etc.)  Ensure delivered work product meets/performs to functional requirements based on business requirements defined and approved by the client.  Assist in leading the compilation, delivery and maintenance of all phases of a project.  Provide education in various industry standard methodologies such as SDLC, RUP, Agile, SCRUM, and Six Sigma.  Support client in the pursuit of new opportunities in solution conceptualization.  Prepare user documentation and training materials.  Provide technical training and user support to end users.  Effectively manage individual workload and proactively communicate project status updates to the project manager.  Perform special projects and other duties as assigned. Oct 2007-Oct 2010 UnitedHealth Group Ft. Lauderdale, FL Project Manager (Contractor)  Partner with clients to understand business processes and underlying informational and/or process automation needs.  Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models to document, assess, test, and certify that proper processes, rules, and controls are in place.  Conduct daily conference calls and focus group sessions to discuss business requirements.  Document and translate business requirements into functional requirements (i.e., current state assessment diagrams, scoping documents, gap analyses, use cases, web services, B2B’s, etc.) for IT development team.  Identify applications and systems potentially impacted by portal implementation.  Create traceability matrix, system requirements, cost analysis, B2B’s, utilize SOAP (Simple
  • 4. EXPERIENCE (cont’d) Object Access Protocol) and Liquid XML to test and generate XML-based messages between applications.  Interface frequently with end users, analysts, and IT to ensure early identification and resolution of application- and system-related issues.  Participate in JAD sessions conducted by business and offer solutions.  Gather and review documentation related to Ovations’ MAPD and Part-D business operations.  Anticipate customer needs and proactively develops solutions to meet them.  Solve complex problems and develop innovative solutions. 2006-2008 Aetna Ft. Lauderdale, FL Senior IT Business Analyst  Manage Case Installation Interface (CII) Project, which enables company to rapidly install 200+ new clients, simultaneously.  Partner with customers to understand business processes and underlying informational and/or process automation needs, then translating those needs into formal, documented business requirements following Aetna’s methodologies and processes.  Ensure Global Statutory Compliance (i.e., Sarbanes-Oxley) by designing Business Process and Rule Models to document, assess, test, and certify that proper processes, rules, and controls are in place.  Transition the documented business requirements into an actionable document by gaining approval from and meeting the needs of the customer, so as to facilitate the development of accurate business and functional specifications.  Conduct research studies (i.e., collecting, analyzing, trending and presenting data and recommendations to management that may support or refute hypotheses).  Develop, enhance, and maintain planning models, surveys, benchmarks.  Evaluate and present information and data that will facilitate decision-making.  Perform analysis for Business Process Re-engineering opportunities and define, develop and document before and after process flows.  Define, develop and document business requirements to ensure client’s needs are captured and delivered.  Develops job aids, training material and instructions for team members that collect data for analysis.  Creates written and oral communication materials that effectively summarize findings, supports fact-based recommendations and provides appropriate detail to substantiate conclusions  Perform Project Management duties by creating work breakdown structures (i.e., work plans) to execute recommendations and perform continuing functions to complete projects/tasks 1997–2002 JM Family Enterprises Deerfield Beach, FL Webmaster / IT Business Analyst  Coordinate web site production, design, development and content management for company’s portal supporting 4000+ internal associates, customers and vendors.  Manage and track all facets of an IT project from conception to release in portal environment (i.e., business analysis, Q&A testing in staging and production environments, error tracking-to-resolution, user guide documentation, customer follow-up, etc.).  Facilitate strategic business development planning sessions with vendors and customers.  Participate in the identification, preparation, and development of new workflow processes and solutions to support the day-to-day activities of the group.  Provide customers with routine business analysis identifying online needs.  Follow established methodologies to ensure compliance with customer requirements.  Interface with programmers to write and edit and new manuals, bulletins, implementation packages, and other technical documentation (in both hardcopy and online/web-enabled formats).  Work in a team environment among other technical editors, technical writers, graphic artists, and photographers as necessary to create quality software applications.  Act as liaison between vendors, clients and internal business units when gathering technical information, designs,
  • 5. EXPERIENCE (cont’d) SOFTWARE EXPERIENCE HARDWARE EXPERIENCE AWARDS ACTIVITIES EDUCATION  Utilize knowledge of HTML, XML, ASP, JavaScript and other web-based tools and utilities to build framesets, menus, search engines, glossaries, etc.  Work with customers to identify new online requests (i.e., applications, additional pages, navigational changes, revisions to existing pages, metadata, cross-linking, etc.).  Help to define and communicate content processes, timelines, and style guidelines.  Publish content to production environment using Interwoven’s Team Site and Front Office application.  Research, test and implement new software products for implementation into portal environment.  Manage online marketing programs, banners and rich media campaigns targeted at driving new customers to the company's portal.  Provide web analytics reports to management personnel used to increase site conversion and marketing ROI.  Work with programmers and developers to create accurate internal tracking mechanisms. Identify new areas for growth and expansion.  Maximize search engine optimization performance.  Prepare high quality, professional-looking Excel charts and PowerPoint presentations incorporating visually appealing, high quality graphics.  Facilitate meetings with client and vendors.  Design project documentation templates, including Scope of Work, Visio diagrams, project plan in MS Project, and timelines for the project  Convert technical information into user-friendly, non-technical presentations for customers.  Work with teams to research cost comparisons of new systems and create charts and graphs that visually demonstrate these figures.  Consolidate input from teams and prepare weekly, monthly and annual status reports.  Provide project management and content management training to associates.  Participate in the creation, development and launching of new online marketing programs. Microsoft Project, HP Quality Center, Visio, Excel, SharePoint, Adobe Acrobat, Outlook, Gmail, Interwoven Team Site Content Management Software, Business Process Management (BPM) & Customer Relationship Management (CRM) applications (Pegasystems, Oracle, PeopleSoft, SAP, SalesForce), Business Intelligence & Web Analytics software (Coremetrics Web Trends, SharePoint, Cognos, Crystal Reports, SAP, Insight), FogBugz, Requisite Pro, Pegasystems (PRPC, Blackbelt, CPM and CSA), Liquid XML, Vignette, Team Track, Track-It, SOAP UI, Tortoise SVN, Photoshop, Illustrator, Flash, Fireworks, Quark, Word, Access, PowerPoint, DreamWeaver, Lotus Notes, Platforms: OS=Miscrosoft; Software=Java and .NET. NT/Novell network installation and administration, PC hardware component and software installation and upgrades, NT/2000/XP/MS Office troubleshooting.  Aetna Employee-of-the-Month Award  JM Family Enterprises Mentoring for Mutual Learning & Success  Southeast Toyota Associate’s Choice Award  JM&A Group Pinnacle Award  JM Family President’s Award for Community Service  Dale Carnegie Personal Achievement Award Golfing, tennis, rollerblading, softball, volleyball, jogging, swimming, reading and traveling. 2002 – 2003 Dale Carnegie Ft. Lauderdale, FL Professional Business Training 1998 – 2000 Kaplan University Ft. Lauderdale, FL Information Technology (3.8 GPA) 1985 – 1987 Eastern Iowa College Muscatine, IA Word Processing
  • 7. LETTER OF RECOMMENDATION FOR ANGELA M. REED 751 W Palm Ave Boca Raton, FL 33432 Cell: (954) 854-5321 e-mail: angela.reed100@gmail.com From: Frank.Kelly@SunTrust.com Sent: Wednesday, June 06, 2012 10:23 AM Subject: Feedback on Angela Reed Importance: High To Whom It May Concern: My feedback on Angela (Angie) Reed is from the perspective as the Project Manager for the Anti-Money Laundering (AML) Suspicious Activity Report (SAR) Financial Crimes Enforcement Network (FinCEN) project that started earlier this year and is scheduled to cut this November. The two members responsible for developing the system requirements had been working on these for a couple of months with extremely slow progress citing the amount of work and complexity involved in developing these requirements. At this point, we brought additional BA resources into the project to close out on the requirements. Angie was one of those resources brought in. One other point I’d like to bring out before discussing Angie’s performance is that the project has high visibility and pressure due to the nature of SAR reporting. Companies that fail to report, or report with errors, have in the past been fined with several companies receiving 7-digit fines. The fines and brand erosion is an unacceptable position to the bank so anyone working on this project must be highly professional in their work ethic and results. This is just to ‘set the table’ before I give you the feedback on Angie. I’ve worked directly with Angie over the last couple of months and have found her to be very bright, hard-working, focused and displaying an easy to get along with personality. Having reviewed her wide breath of experience described in her resume, I decided to target her first assignment for the PDF summary tasks. The PDF issue was previously labeled by the internal BA as a ‘nightmare’. Angie immediately focused on the challenge, met with the right parties to develop her analysis and plan of action. In relatively short order, she had defined the requirements for the PDF including developing necessary USE cases to support her work. She is a good communicator; I’ve noticed her relationships with her peers are cordial and professional. She is able to navigate the forest without taking down the trees to use an old expression. She also exerted the right amount of pressure in getting the client focused on approving the requirements. She proactively assisted others with the data mapping which was a great example of ‘team’ as she didn’t have to do this. She is also conducting a gap analysis post issuance of the data mapping by an internal team member and finding errors which will help us prevent future problems. Again, this is a nice example of her being proactive, willingness to work harder than asked to and a good display of her critical thinking skills in play. I next assigned her to the COGNOS EFM reports requirements. Same thing. Worked well with others, very focused and, in short-order, closed out this action item. I think the nicest complement I can give her is that behind closed doors I reviewed with the BA Lead the remaining two challenges we had as a BA team and stated that I was losing confidence in the current members assigned to those tasks. I stated I wanted Angie added to those teams so I’d know the tasks would be completed on time and correctly. It’s too early to pass judgment on her success or not with these two activities (they are due 6/15), but there is no doubt in my mind that she understands my sense of urgency and will lead the teams to success on these items as well. In summary, Angie has proven to be results oriented, a delight to work with and be around, and has navigated in short order some difficult personalities and processes. I would characterize her short time here as being extremely successful and represented PEGASystems well. I would recommend her to any client without reservation and hope that we have the opportunity to work together again on a future project. I’m happy to discuss any details or questions that you may have. Frank Kelly SunTrust Project Manager 678-428-8580 Cell
  • 8. BIOGRAPHY OF ANGELA M. REED 751 W Palm Ave Boca Raton, FL 33432 Cell: (954) 854-5321 e-mail: angela.reed100@gmail.com Angela is often referred to as a “jack of all trades” by her supervisors. She has acquired a broad range of experience in the IT and eCommerce industry throughout the last fifteen (15) years. She has performed in the role of a project manager, business analyst, functional analyst, systems analyst, portal administrator, network administrator, programmer, webmaster, web developer, web site content administrator, graphic designer (print and web), editor/writer, marketing specialist and computer instructor. She has demonstrated experience in leading requirements activities in large, complex IT, television, and marketing projects. In 2012, upon the successful completion of a massive project for the Department of Defense and TriWest, Angela Reed was awarded a spot bonus by Pega’s management team for her significant contributions to the project. During Angela Reed's tenure with JM Family Enterprises (ranked by Forbes magazine as the 15th-largest privately held company in the United States), she was recognized on several occasions for her outstanding performance and volunteer efforts. In 2003, Angela won the Associate's Choice Award presented by Southeast Toyota Distributors as a result of her dedication to outstanding performance and commitment. As stated by Southeast Toyota Vice President, Ken Czubay, "The hard work and commitment to excellence you demonstrate will be the measurement your peers will strive to achieve. As an Associate's Choice Award winner, you will be looked upon to continue to set the example for outstanding performance. As the challenges within our industry continue to grow, you and associates like you will assist Southeast Toyota with maintaining a status as the world's largest privately owned distributor of Toyota vehicles, automotive parts and accessories. Thank you for your commitment to excellence!" In 2003, Angela was accepted into the JM Family Enterprises Mentoring for Mutual Learning & Success Program as protégé to the Vice President of ITS, Deborah Battisto. While being mentored for a management position, Angela was promoted to webmaster. In 2002, JM Family President, Pat Moran, presented Angela with a 'well-deserved' spot bonus for her participation in the successful launch of the Dealer Portal, a 3-year project. The company’s CEO, Pat Moran, stated, "The fact that your management has recognized your exceptional effort, dedication and teamwork with this bonus really makes a statement about the level of your performance. I want to thank you for all you do for JM Family. It is people like you who have helped make our company a special place to work, and we appreciate having you as part of our family. Working together, we have a great future ahead!" In 2002, Angela was recognized with the Dale Carnegie Personal Achievement Award for her determination and a strong desire for self-improvement. This Award is based on outstanding performance as determined by a vote of Dale Carnegie class members and instructors. In 2001, Angela was awarded a Certificate of Recognition for her contribution to the evaluation and launch of the Dealer Portal. Dealer Portal was launched with the vision of providing customers with a single point of entry to the suite of functions available from Southeast Toyota Distributors, JM&A Group and World Omni Financial Corp/Southeast Toyota Finance and as a source for industry-leading information. As stated by the company's Executive Management Team, "You were among a dedicated team of associates who proved why our company continues to stay at the forefront of the automotive industry. Your tremendous efforts resulted in the development and execution of JM Family Enterprises' state-of-the- art Dealer Portal. We take great pride in congratulating you and your teammates on its success. This project was a significant demonstration of how well ITS and our business units can work together to create technology solutions that maximize efficiencies for our companies and our dealers. Thanks for your efforts in helping JM Family to prepare for a great future." In 2000, JM&A President, Lou Feagles, presented Angela with the "Star of Excellence" Certificate for being recognized as excelling in the core performance factors as outlined in the JM&A Associate Recognition Program. Between 1997 and 2000, the 'Spirit of JM Family' Program recognized Angela on several occasions for her volunteer efforts in the community. JM Family President, Pat Moran, stated, "You are part of the 'magic' of JM Family. We would not have this special quality within our working environment without people like you. Your spirit of generosity and cooperation is part of the reason we have such great customer satisfaction. Thank you for being such a wonderful associate and for dedicating yourself to making a difference in our community. You set an example for all of us."