1. 904-314-5418
Dhsmith06@gmail.com
David Smith
Professional Summary
• IT Professional who has experience in hardware/software support as well as deploying
applications via Altiris and SMS.
• Experienced working in a QA environment to test software before a go-live.
• More than 17 years in the IT field starting at IBM in hardware repair at multiple locations
including sole support of all hardware at CSX downtown for 1 over year (Laptops, desktops and
printers). Inacom supporting all CSX PCs and software for 2 years. GE Capital supporting
multiple sites including all Mayo clinic remote home users and sites for 2 years.
• For the last 10+ years at Mayo Clinic Jacksonville on the Help desk supporting all Jacksonville,
Rochester and Scottsdale sites via phone/remote desktop-SMS, Dameware and Remote
Assistance.
• Experienced working with/troubleshooting Remedy and Kase ticketing systems, all Microsoft
Office versions up to 2012, Citrix, local application issues, and hundreds of applications (in house,
vendor and 3rd party applications).
• Excellent troubleshooting and working knowledge Windows 95-mcp/Nt/2000/Xp/Windows7-
Course Certified, A+ certified. HDI Helpdesk CSR certified.
• Ability to learn, train, motivates and supervises customer service employees.
• A team player and HDI Certified Help desk technician.
• Ability to teach and walk customers through troubleshooting and setup steps in person or remote.
Professional Certifications/Training
• A+ Certified
• HDI Helpdesk CSR Certified
• Windows 7- Course Certified
Technical Summary
Altiris, SMS, Active Directory, Xennapp-Citrix User and Desktop Management, Configure and setup Vdi
sessions, MS Office up to 2012, Dameware, Remote Assistance, Remedy, Kase, Windows 95-
mcp/NT/2000/XP/Windows 7 certified, EMR- Cerner, Dell and Hp hardware configuration, Andriod-
Iphone(phones and tablets) Vpn, Citrix, Email, Wireless device setup, Onsite and remote troubleshooting
ability with excellent customer service skills in several environments (Home, office, field)
Professional Experience
BAKER KLEIN ENGINERRING 9/2012-CURRENT
MAPORT NAVAL STATIONNAS JAX-

2. • SITE SUPERITENDANT AND SAFTEY OFFICER OVER MULTIPLE
SUBCONTRACTORS
SNI Technology Jacksonville, FL 08/2012-
09/2013(contract)
First Coast Energy Tech
• Update pc’s with new Image
• Manage User and Application data
• Install/Configure barcode scanners and applications
• Mange time/travel to 50 sites across North and South Fla.
• Show user how to use new equipment
Advanced Disposal Jacksonville, FL 06/2012-
08/2013(contract)
Consulting Help Desk/Desktop Support
• Supported Advanced Disposal migration of new waste sites.
• Remote migrated PCs to Active Directory Domains, Active Directory Groups and OUs.
• Remote MFDs- change to new IPgateways for scan to email.
• Added users to Active Directory member groups for share and application access.
• Citrix user and desktop management with VDI sessionsVMWare
• Utilized Kase and HelpStar as the ticketing system.
• Helping customers feel comfortable with a new system (never used windows or network files)
• Setup user phonestablets for email and application access via citrix and citrix desktop to improve
productivity and accessibility to work and employees.
• Configurefix local and citrix printing issues
Mayo Clinic Jacksonville Jacksonville, FL 2001-2012
Sr. Help Desk Technician
• Tier 1, Tier 2, Support all end users at Mayo Jacksonville - 7k users, Arizona -4k users and
Rochester - 55k users, sites.
• Installation, troubleshoot all applications via Remote Control.
• Escalate issues to proper departments as needed along with ticket logging in Remedy ticket
system.
• Deployed over 100 applications at a time via Altiris and SMS.
• Worked in a QA Environment to test the EMR- Cerner application before Go-Live.

3. • Reset user LAN and multiple application passwords, account management(AD member groups
and policies) ,VoIP applications, Citrix- client account management (cycle user accounts,
configure PDA devices- email, apps and Citrix)
• Excellent with Citrix applicationsDesktops, VPN, software deployment applications (Altiris and
sms) EMR- Cerner charting apps, Extra, Office, Windows (all) printing, profile issues, registry
and Performance.
G.E Capital Jacksonville, FL 1999-2001
Help Desk Support
• Responsible for the support of Mayo Clinic remote sites.
Inacom Jacksonville, FL 1998-1999
Help Desk/Desktop Support
• Responsible for the support and installation of software at CSX 500/550 Water St.
IBM Jacksonville, FL 1996-1998
Desktop Support
• Solely maintained several clients, all desktop, and laptop and printer hardware at CSX Water St.