1. EDUCATION
Ball State University, Bachelor of General Studies
Business InformationTechnology and Studio Art minors
OBJECTIVE
To obtain a full-time position that will allow me to grow personally and professionally contributing to the mis-
sion, vision, and values of a company. I have more than 8 years of professional experience and my willingness to
learn new skills makes me efficient and effective towards reaching company goals.
professional experience
5/2014 to 2/2015: Business Development, Market Research
PolyVista, Inc. Kalamazoo, MI
• Collaborated with clients for a consultative selling approach, with focus developing solutions that meet
business objectives.
• Managed the initial call for Clould-Based Solutions as well as Client Hosted Implementations.
• Lead the people, strategy, and operations of business development to deliver breakthrough new
relationships with Fortune 1000 businesses.
• Initiated company’s social media marketing campaign.
• Performed market research to help PolyVista be more competitive.
7/2007 to 5/2014: Customer Service Specialist
AT&T, Inc. Kalamazoo, MI
• Improve customer experience by teaching coworkers to see a customer’s problem through to
resolution, minimizing the number of times a customer is transferred.
• Retain customers by emphasizing the benefits of their services.
• Sell television, internet, cellular and home phone services to customers.
• Exceed daily and monthly productivity goals to satisfy management and AT&T.
• Solve billing questions, which may include disputes and adjustments.
10/2006 to 7/2007: Office Manager, Business Coordinator, Lab Technician
SkillQuest International Inc. Portage, MI
• Perform drug screening for clients and companies.
• Administer and score job-related assessments.
• Answer multiline phone system.
• Schedule appointments for assessment testing and drug screenings.
• Assist company vice president with daily activities..
1405 W. Maple St. | Kalamazoo, MI 49008 | bierleindave@gmail.com | 269.929.6690 (cell) | @davebierlein
David Bierlein dB