1. Darshit P. Mehta
Mobile Number + 971 55 433 6636
E-mail devmehta123@gmail.com
Address P.O. Box no. 1515
Dubai – U.A.E.
More than 10 years of experience in the travel and tourism sector. I
intend to secure a position with a well-established organization
that will lead to a lasting relationship.
Core competencies
 Strategic Planning  Corporate Sales Management  Leadership skills
 Computerized Systems  Budgeting & Cost Control  Quality Management of
Operations  Key Account Management Agents
 Process Improvement  Staff training and supervision  Networking with venders
Summary of Qualifications
 Self-motivated; able to set effective priorities and implement strategic plans to achieve
goals and to meet deadlines.

 Networking with vendors and contractors to cultivate new business, and expedite sales
processes.

 Dynamic team-building, leadership skills and evaluating situations to increase the
number of possible solutions.

 Cultivating client relationships to better understand their needs and acting as a client
advocate.

 Utilizing strong leadership skills to inspire employees to maintain peak performance and
productivity levels while maintaining high morale.
Experience
Travel In charge/Supervisor (Travel Coordinator) Dec 2015 to Present Day
GMS - Global Marketing Solutions, Dubai U.A.E.

 Responsible for crew mobilization & demobilizations from & to vessel.
 To arrange travel/tours & holiday packages for company employees.
 Experience with developing new strategies and teams within the organization.

 Work with Human Resources to investigate and provide documentation for employee
concerns, claims, disciplinary action, performance reviews, and discharge disputes.
 Liaise with airline representatives, travel agents and airport authorities as required.
Supervise the booking and purchase of tickets for official.

2. Reservation & Sales Supervisor Aug 2011 to Dec 2015
dnata HRG- Offshore & Marine, Dubai U.A.E.
 Responsible for management and leadership of the call center.
 Ensure all service levels for all areas are met.

 Taken part in projects to increase employee and customer satisfaction, as well as
increased revenue and efficiency for the company.
 Experience with daily multi-tasking on a variety of projects.
 Experience with developing new strategies and teams within the organization.

 Work with Human Resources to investigate and provide documentation for employee
concerns, claims, disciplinary action, performance reviews, and discharge disputes.
 Liaise with airline representatives, travel agents and airport authorities as required.
 Supervise the booking and purchase of tickets for official travel.
 Prepare reports and analysis as required.
 Counsel staff on travel issues, analyze quotations for most advantageous rates,
advise on most effective travel arrangements and oversee the preparation of Travel
Authorizations
Achievements
1. Bronze Award, 10th
Dec 2012 – For exemplary customer Service& going beyond
call of duty to assist VIP.
2. Bronze Award, 24th
Sep 2013 – Sales Star of the Year 2012-2013, for achieving
sales over 9million.
Senior Travel Consultant Jan 2010 to Jun 2011
Griffin Marine Travel Pvt. Ltd. Mumbai, India
 Key account management activities & processes - supervision all activities of the existing
clients.
 Process management for operations, trainings and revenue generation.

 Ensure business requirements are met - Initiating
proposals and presenting to the clients.
 Constant network of strong relationship with clients through means of regular calls and
visits.
 Extensive client interaction to identify and explore new opportunities.

 Vendor management expertise; dealing with suppliers/vendors appointed by the
company to contribute to the overall growth of the organization.
Marine Travel Specialist Apr 2008 to Dec 2009

3. dnata Offshore & Marine Travel.
 Establishing and maintaining a good understanding with corporate clients and ensuring
repeat business.
 Measure progress against deadlines; plan work to the last detail and follow tasks
through.
 Supervise staff to maintain smooth operation and service levels at any given time.

 To address any areas of developments to staff and ensure they accomplish at periodic
levels.
 Ensure through effective supervision and/or coaching, the efficient and superior
handling of clients with regard to airfares, itineraries and other travel arrangements
based to their needs, exposing at the same time.
 Provide on-job training to new joiners and regularly conduct briefings to update the
team on necessary operational changes and latest promotions, changes in airline
trends, new products and services.
 Identify training requirements, maintain records and nominate staff for suitable
training, to ensure they are equipped to provide a professional service at all times.
.
Education
Management Development Program, IATA October 2005
IATA/UFTAA Diploma, IITC Institute of Management, Mumbai – India.
Bachelor of Commerce, Bangalore University, India March 2015
Personal Information
Date of Birth 23rd
Aug 1986
Nationality Indian
Marital Status Single
Languages English, Hindi, Gujarati
Valid UAE driving license.