1. Darlene M. Williams
www.linkedin.com/pub/darlene-williams/41/592/630/
SUMMARY
Dedicated, outgoing, self motivated professional. I have a strong work ethic, am sensitive to
confidentiality, possess a positive attitude, and have the ability to balance competing priorities and tight
deadlines.
In my current position as an Executive Assistant, I support the Regional Director of Business Banking as
well as a team consisting of 6 Market Managers and 35 Relationship Managers.
QUALIFICATIONS
 Experienced- Executive Assistant to the Regional Director for over 4 years
 Technology- knowledge in Word, Excel, PowerPoint, SharePoint, Outlook, Salesforce, Oracle,
Necho, FaCT, Adobe
 Adaptable- Ability to work independently and as part of a team.
EXPERIENCE
CITIZENS BANK OF PENNSYLVANIA (a Subsidiary of The Royal Bank of Scotland.)
Executive Adminstrative Assistant, 2010 – current
 Plan corporate events and organize department meetings
 Create and manage department’s SharePoint site
 Process Accounts Payable and P-Card transactions
 Create and prepare Excel reports and PowerPoint presentations
 Interact with Key Executives, Directors, and Market Managers
 Onboard new hires, and plan group travel
CITIZENS BANK OF PENNSYLVANIA (a Subsidiary of The Royal Bank of Scotland.)
Lending Assistant, 2008 – 2010 (Commercial Markets)
Lead Commercial Relationship Assistant, 2005-2008 (Regional Banking)
Relationship Assistant, 2001-2005 (Business Banking)
 Prepare loan packages , pull due diligence, and prepare loan documents for funding
 Assist in management of other Lending Assistants in department
 Maintain a specific portfolio of clients, involving deposit and loan accounts, letters of
credit, investments and cash management.
 Create and maintain reports and databases
MELLON BANK, N.A. (acquired by Citizens Financial Group in 2001)
Personal Banker II and III, 1995-2001 Bank Teller, (part time) 1993-1995
 Respectively appointed as Loan and Investment Coordinator
 Consistently met or exceeded sales expectations while maintaining a high level of client
satisfaction.
 Built relationships and business through new accounts, portfolio reviews, expanding
upon client’s needs, and effectively resolving clients concerns
EDUCATION
Various Business Administration courses at Duquesne University’s School of Leadership and Professional
Advancement
REFERENCES AVAILABLE UPON REQUEST