Laura Mae Evans has over 20 years of experience in human resources, corporate training, and mortgage origination and sales. She has worked for several large financial institutions, most recently as a regional manager for onboarding and integration at Caliber Home Loans, where she trained new loan officers and branch managers. Evans has a proven track record of assessing training needs, developing programs, and delivering training to improve performance across various roles in the banking and mortgage industries.

1. Laura Mae Evans
4010 Foothills Blvd Suite 103 #97
Roseville, CA 95747
Cell: (916) 517-6141
SUMMARY
Experience in Human Resource Development, Corporate Training with collaborative skills in Corporate
Financial/Mortgage Facilitation, Mortgage Management, Bank Management, Mortgage Origination,
Mortgage Sales, Bank compliance, project management, team facilitation, and leadership within
banking/financial industries. Proven ability to link training with the business strategy by determining what
tasks are most critical and developing and implementing programs to maximize organizational
effectiveness. Strengths include:
 Building effective performance teams,coaching for individual development, and consistency in
recognizing positive contribution
 Experience in and facilitation for both technical and non-technical environments, as well as
Mortgage Origination/Sales
 Initiating training functions
 Managing in a multi-task, fast paced,and changing environment
 Assessing training programs quality and identifying areas for improvement of knowledge growth to
better understand Client needs to match solutions via programs and products available
 Developing programs to meet management concerns and improve performance
 Facilitating senior level programs
 Origination and training of real estate and commercial lending.
 Realtime coaching on Mortgage system processing for each user position
WORK EXPERIENCE
Caliber Home Loans – North West Regional Manager for OnBoarding and Integration/Senior
Trainer/Facilitator
12-2015 to 12-2016
Performed needs assessments-consult and partner with management, supervisors and employees through a
variety of channels to analyze and isolate the cause of performance gaps and determining the most
appropriate solution to close performance gaps and to better understand changes in policies, procedures,
regulations, business initiatives, strategies and technologies. After being promoted to the O&I Regional
Manager,worked primarily with the onboarding and integration training and coaching for the new hire
Loan Originators and Branch Managers.

2. MC for Medical Conference 3 day EXPO - Moderator
10-2015
Opened, edified all speakers from Surgeons, Attorneys, Chemists, Dean and Professors of University to
Montel Williams. Maintained schedule of events, with nonstop excitement, in a positive, informative
way, from opening to closing with great success.
OPEXNOW, Caliber Home Loans - Contract Facilitator/Trainer
6-2015 to 09-2015
, to deliver Webex training on new initiative for Portfolio Lending Suit Products. Co-re-designed and
vetted out current training programs and Delivered/facilitated 5 new portfolio Mortgage products through
Webex to Loan Officers, Managers,Processors,Brokers and Correspondent Banks, Nationwide.
Builder division for iMortgage, Summit Funding, National Residential Mortgage - Loan Consultant
12-2013 to 07-2015
Originating loans, working builder relationships and community presence to grow builder client base as
well as support to Realtor agents in their resale needs.
TTA/Accenture,Bank ofAmerica - Contract Facilitator
6-2013 to 9-2013
Facilitate to Underwriters, Closers, and Processors soft and hard skills for Mortgage Fulfillment. Training
to, new hires the workflow to process, underwrite and close realestate mortgage loans.
TrainingFolks / Bank ofAmerica - Contract Facilitator / Training Delivery Specialist Mortgage
3-2013 to 5-2013, 7-2012 to 11-2012
Bank of America, Delivering Workflow Processes,Hard and Soft Skill to Mortgage Division Managers,
Client Relationship Manager’s,and Process Support Staff due to new Compliance and Regulations
regarding Modifications and Bankruptcy.
Facilitated to Unit Managers and Team Leads Managing by Reports, under Tom Richards in the Home
Loan Collection Division, to support an issue that came from their Employee Surveys, to enhance their
knowledge of Managing Performance using reports.
Wells Fargo Mortgage… Home Loan Consultant
11-2012 to 2-2013
Originate Real Estate Home Mortgage products to meet the Clients refinance and purchase needs. Grow
relationships with Realtors and other sources to generate a book of business for Wells Fargo Home Loan
financing.
ECI Inc./Wells Fargo - Contract Facilitator, Training Delivery Specialist Mortgage
1-2011 to 6-2012
Responsible for delivering to Wells Fargo Mortgage, formal classroom training hard and soft skill, related
to new mortgage processing system (CORE) to Sales Agents, Processors, Underwriters,Closers, and
Funders. Also, responsible to provide hand on, real-time coaching for each position to complete their role

3. requirements on the new system, and troubleshoot system issues to maintain timely mortgage processing
flows.
BBVA Compass - Branch RetailExecutive
10-2010 to 12-2010
Manage a Banking Center,Mentor and grow a team of associates to a successfulstatus reaching top ten
performence and profitability, in customer service and product sales including Mortgage, Consumer and
Business Lending.
TrainingFolks / Bank ofAmerica - Contract Facilitator, Training Delivery Specialist Mortgage:
8-2009 to 10-2010
Consult with corporate business leaders to effectively gain overall understanding of various roles within
their corporation. Responsible to Train, deliver, mentor and give feedback on corporate employees and
management teams for learning success in corporate role and new initiatives. Most recently worked with
Bank of America’s leadership team for the Transition project for the merge of their Real Estate programs
with the integration of a new computer/sales system and new products, to Fulfilment Center Roles
including Short Sale Negotiators and Sales as Bank of America and Countrywide combined systems.
Old Republic Title - Business Development Officer
6-2008 to 8-2008
Responsible for servicing and growing existing Realtor and Lender Client relationships with sales and
mentoring support to help grow their business. Expand client base to gain larger market share for title,
escrow and credit needs.
Countrywide - Sales Manager/Home Loan Consultant
9-2004 to 6-2008
Hire, train and mentor new Loan Consultants to gain market share and expand relationships in the Builder
division and Realtor markets,in the Roseville/Sacramento Area,to increase purchase and re-sales. I was
part of a team that implemented a system for Auction properties for Northern California, working with
REDC,REOs and Foreclosure properties. Worked the phone lines at the Full Spectrum Division in
Roseville, helping Clients with their Sub Prime Lending needs, Nationwide. As Sales Manager also
worked closely with upper management and Regional Manager to open a new branch of Countrywide in
Calaveras County. We were the first Countrywide office, therefore I focused heavily on marketing
through many local community organizations, benefit groups and local publications.
Bank ofAmerica.........Training Delivery Facilitator II/Client Manager/Banking Center
Manager/Financial Services Officer/Premier Banking Officer/Asset Generation Team/Regional
Utility/New Accounts Dep. Manager/Investment Officer/Platform Utility/New Accounts Rep/Teller
3-1980 to 4-2004
Responsible for planning, design/development, implementation and delivery of training programs and
development processes for associates. Provides performance consulting, expertise and tools for business
partners to effectively develop associates. Instruct overtime eligible and exempt professional employees
in moderate to complex courses. Deliveries included technical and soft skill training, Tellers, to Bank
Managers,to Real Estate Mortgage Specialists. Worked on special projects for various business partners,
to include design and delivery of Sales Rally to 800 plus associates per Rally. Managed banking centers

4. from questionable/lower performances and personnel conflicts to higher standards and overall higher
ratings. Examples; The Vineyard from #33 up to top #10.
EDUCATION
Wells Fargo NMLSR Certified
Ohlone Junior College 2 years GeneralEducation
California State University, Hayward Accounting Courses
Dale Carnegie Certificate and Management Certificate Graduate
Bank of America All certified courses required for above positions
Countrywide All certified courses required for above positions
REFERENCES
Amanda Cunningham, AVP Learning Consultant Global, Bank of America (410) 279-4047
William Dillahunty, Owner Sell Performance LLC, (949) 235-4746
Joey Putnam, VP, Learning and Development, Caliber Home Loans (469) 289-4672)
Debbie Kempton, VP,Bank Manager Oak Valley Community Bank (209) 481-1356
Jennifer Kelley Builder Manager, Meritage Homes (916) 203-6232