1. SHAMAIN S.H. MILLER
1405 New York Avenue, 3G / Brooklyn, NY 11210 / Mobile: 718.576.8625 / Email: shmnmiller@yahoo.com
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PROFILE: Seasoned Data Management / Customer Service professional offering more than 15 years of experience
achieving excellence within the Airline, Banking, and Business Solutions industries: Established track record of
improving services through enhanced response times, equitable resolution of inquiries, and solidifying customer
loyalty; Excellent communication and interpersonal skills with exhibited confidence as a liaison and ease working
in a multi-cultural and multi-national environments; Demonstrated leadership ability with a stellar performance
record of achieving desired goals and outcomes in an efficient and cost-effective manner; Attentive to detail, with a
marked propensity for completing reports and assignments within specified time constraints; Proficient in Microsoft
Office applications, Lotus Notes, Vista Plus 4.4, Peoplesoft, and Time Data Entry Payroll System.
PROFESSIONAL EXPERIENCE:
HORIZON STAFFINGSOLUTIONS 2015
Access-A-Ride Application Processor/Front Desk Receptionist
 Greeted applicants, collected and verified information on applicants form for processing
 Prepared applications for billing process,ensuring all applicants signed-in were accounted for
 Uploaded and too all applicants photo using Paratransit and Zerofare database
 Maintained Reception area with all incoming and outgoing calls to the Accessory and MTA
 Maintained the office petty cash ordered supplies and shipped packages for office uses as necessary
SWISS INTERNATIONAL AIRLINES / JFK INTERNATIONAL AIRPORT 2008-2014
Passenger Service / ArrivalsAgent
 Served as trainer for operating Specialized Airport Jet Way/Bridge Equipment
 Assisted unaccompanied minors (Ums),VIP and First Class passengers through Immigration and Customs
 Greeted and checked-in passengers,verifying departure documentation
 Assisted passengers with misplaced baggage in compliance with all safety and security requirements
 Assisted passengers on arriving International flights
 Meticulously performed all required Arrival/Departure flight documentation for Load Control, Customs and
Immigrations, Crew Members, and Management
RICOH BUSINESS SOLUTIONS,New York,NY 2005-2007
North East Region Accounts Receivable Coordinator – Cash Receipts
 Maintained and monitored North East Region Health Care Manual meter billing and sales order log
 Communicated with third party leasing companies and vendors ensuring adherence to all contractual
commitments
 Refined meter billing process, enabling early detection of billing concerns by management
 Decreased customer complaints by 20% as direct result of improved accuracy in customer billing
 Demonstrated efficiency in utilizing techniques to resolve customer billing queries leading to increased revenues
(10%) and a 15% reduction in bad debts
 Consistently achieved increases in customer satisfaction and loyalty through efficient resolution of customer
concerns
J.P. MORGAN CHASE,New York,NY 1993-2004
Incentive Plan Management Adjustment Coordinator / 1999-2004
 Served as Department Payroll Administrator
 Generated, managed, and maintained various monthly reports utilizing microfiche
 Processed and managed customer inquiries, researching and resolving issues
 Served as liaison between bankers and loan approval departments, ensuring qualification for incentives and loan
approvals
 Conducted daily conferences with branch, regional managers,and loan officers

2.  Refined communication procedures and paths reducing loan processing and approval time
 Streamlined investigative process reducing check request time from eight to five days
Check Encoding Operator / Data Entry Specialist / 1993-1999
 Corrected errors during visual inspection, proofing work for accuracy and completeness
 Prioritized work by sorting and interpreting processing items
 Maintained departmental standard Data Entry – Inputs Alpha/Numeric keystrokes at 1800
 Sustained a 20% above average rating resolving customer inquiries and claims
 Consistently achieved a 95% accuracy rating in processing, entering and uploading adjustments
EDUCATION
BROOKLYN COLLEGE,Brooklyn, NY
 Major: Business Administration ( Degree pending)
PRINCESS-TOWN SENIOR HIGH SCHOOL,Trinidad & Tobago
 Degree:High School Diploma