A Dedicated Corporate Travel Counselor with over 15 years of Corporate Travel experience seeking employment with a highly respected Organization in which I can utilize my training and overall work experience who allows for growth opportunity within your Company. One who has Outstanding Customer Service skills and the ability to "Wow" the traveler while getting the job done and Delivering the Perfect Trip. Presently seeking a career opportunity within a office setting, call center environment or a telecommute, work at home, virtual position.

1. Sharon Denise Flowers
12121 Audelia Road # 2202G ~ Dallas, Texas 75243 ~ 214-570-0397 ~ sharondf1659@yahoo.com
Career Objective: To grow professionally within a highly respected organization in which I can utilize my Education,
Training and overall work experience in a Corporate Travel Counselor’s position.
Summary of Qualifications
A Professional with Outstanding Customer Service skills, who has over 15 years of Corporate Travel experience. Ability to interact
with a diverse group of people and would be an exceptional team player. Achieve established office goals for measurable accuracy.
Strong domestic knowledge and basic international knowledge. Demonstrated internet research skills for customer information. Able
to effectively multi-task in pressurized situations. One, who has a mission to “Deliver the Perfect Trip” while connecting with the
client to build trust and credibility in order sustain optimum results for the clients and its shareholders.
Transferable Skills include:
Proficiency on Sabre GDS. Ability to demonstrate personal and organizational integrity
Computer and time management skills within an inbound call center or office setting.
Very detailed-oriented with effective oral and written communication skills while maintaining professional telephone skills.
Ability to solve problems in a timely manner with all customers and in all circumstances.
Ability to work independently, exercising discretion and judgment with minimal supervision.
Demonstrates knowledge and understanding of organizational policies, procedures and systems
Ability to demonstrate personal and organizational integrity. Microsoft Office to include: Word, Excel and Outlook
Able to manage responsibilities in a manner to result in lower costs for the client and the better efficiencies for the company.
Company-Sponsored Skills Training Courses
Personalized Telephone Etiquette Handling Difficult Situations Processing Transactions
Winning Customer Commitment Decision Making Skills Problem Solving Skills
Education
Richland College (Skills Training Center) Dallas, TX
Medical Office Practitioner (Certificate) 09/03 – 01/04
Microsoft Computer Application in Business I & II 04/03 – 08/03
International Travel Institute Irving, TX 1981
Airline, Travel and Tourism School (Certificate)
John Tyler High School Tyler, TX 08/74 – 05/77
Employment History
Carlson Wagonlit Travel Coppell, TX 2006-2015
Senior Corporate Travel Counselor/CMC-ExxonMobil Account
World Travel BTI, Inc.
Corporate Travel Counselor-J C Penney’s Account Dallas, TX 2005-2006
Adecco Staffing Services
American Red Cross Association –Client Service Representative Dallas, TX 2004-2005
American Express Travel Services
Travel Support Counselor – Exchange Desk Irving, TX 2001 – 2002
Travel Counselor – VIP/PIPP Specialty Desk Irving, TX 2000 – 2001
Travel Counselor – Corporate Travel/Client Onsite Dallas, TX 1998 – 2000
Travel Counselor – Corporate Travel-Ernst and Young Account Irving, TX 1995 – 1998
IVI/WorldTravel BTI, Inc.
Travel Counselor – Corporate/Group Travel-IBM Account Dallas, TX 1985 – 1995
Volunteer Services: Department of Human Services Garland, TX 2003
Administrative Support (Certificate of Appreciation)