1. ROHIT OJHA
(M): +91–8375963896
: rohitojha652@gmail.com
___________________________________________________________
Career Objective
To be associated with a reputed & professionally managed organization,where knowledge &
competencies can be used in challenging and growth oriented assignments together with
continuous learning, cooperation and teamwork. I would like to grow professionally by seeking
assignments in the field of Desktop Hardware and Networking.
Professional Achievements
Technically strong inDesktop and Network troubleshooting professional with career reflecting strong
leadershipqualifications coupledwithstrongcustomerrelationshipbuildingandtechnical support.
 Over1.0+ yearsof experience incommunicationsolutions.
Expertise,Strengths& Skills
 Experience inanenterprisehelpdeskenvironment.
 Expertise inresolvingthe issue relatedtowindows pcand printers
 Basic knowledgeof Microsoft Outlook
 Knowledgeof Ciscorouter, switchandosi layer
 Configure Ciscorouterandswitch
 Team leadership,TeamMotivation&Coordination.
 Dedicated,analytical,sincere,loyalandcareeroriented.
 Evaluate situations,utilizinglogical anddecisivereasoning
 Ability to maintain a professional and positive attitude in a fast paced and high pressure
environment
 Committedtocontinual improvement.
 Providingsolutionasperthe requirementof customer.
Academics
 B. Tech. in Electronics and Communication Engineering from PUNJAB TECHNICAL UNIVERSITY
JALANDHARwithaggregate percentage of 75%.
 Intermediatefrom HindustaniKendriyaVidyalaya,Tinsukiaaggregate of 57%.
 HighSchool fromLearner’sHighSchool,DoomDoomaaggregate of 58%

2. Career Highlights
Since April 2014 to till December2014
Intarvo Technology Pvt Ltd
Position:Technical Support Engineer
 Takingtechnical escalationsandresolvingissuesbyaccessingcustomersystemremotely.
 Handlingthe technical issue overthe call.
 To assemble andinstall the desktop.
 Install, upgrade, support and troubleshoot Xp, Window 7 and any other authorize
desktopapplication
 Install,upgrade andtroubleshootforprintersandotherauthorize pheripheral
equipment.
 Responsible formonitoring,operating,troubleshootandrestoringtoservice any
terminal service client,pcornotebooksthathasany authorize accessto the network
Since Feb 2015 toAugust2015
Safeway Technology Pvt Ltd
Position:Technical Support Engineer
 Keepingall the systemuptodate withsecurityfixesandpatches
 Providingtechnical supporttothe U.S customeroverthe call by talkingsystemonremote
 Install,upgrade the software likeQuickHeal NortanandAnti-Malware
 Providingthe technical support forthe systemPop-ups(remove the pop-ups)
 Install andupgrade the MicrosoftwindowsandMac computersandotherauthorize desktop
application
 Monitornetworksandtroubleshootproblemareasasneeded.
 Providingconstantsupport toTeamfor resolvingtechnical issues.
 Back office support.
Personal details
Date of Birth 10 Dec 1989
Sex Male
Marital Status Unmarried
Presentaddress A-NewAshokNagar,New Delhi- 110096
Declaration
There are no geographical restriction and I am willing to move anywhere to achieve organizational goal
and objectives. I hereby declare that the information furnished above is true to the best of my
knowledge.
Rohit Ojha