1. 1
Lukas NghishidimbwaResume
LUKAS N. NGHISHIDIMBWA
P.O BOX 2919 OSHAKATI
CELL: +264812322322
Email: mwiiya@gmail.com
Personal Details
Date of Birth: 17 April 198Marital Status: Single
Nationality:Namibian
Sex: Male
ID Number:80041710037
Professional Attributes
A successful ITSupportEngineer withextensive analytical andsoftware experience of investigatingand
diagnosingnetworkproblemandalsoknowledgeof IToperatingsystems,especiallyWindows,Exchange
and Linux.Multi-talentedwithgoodall-roundtechnical skillsandthe abilitytodevelopandmaintain
close workingrelationshipswithothersupportanddevelopmentteams.Havingthe personal drive
requiredtodeliveraservice thatexceedsthe expectationsof colleaguesandendusersthrougha
positive,well organizedandstructuredworkethic.
Lookingfora careeradvancementopportunitywithacompanythatwill challengemyproblemsolving
skillsandallowme todevelopmyknowledge&potential.
KEY EXPERIENCE
 Microsoftoperatingsystems
 ComputernetworksandTCP/IP v4,TCP/IPv6
 NetworkCabling
 Preventivemaintenance
 SharePointAdministration
 Patch Management
 Supportingdesktopsystems Helpdesks
 MicrosoftServers (2000, 2003, 20082008 R2 2012 2012 R2)
 MicrosoftSQL Servers
 VMWare Virtual Environments( 5.0,5.5, 6.0)
 Managed firewallservices (FORTINETEXPERTISE)
 Backup systems (VEEAMBACKUPSYSTEM)
 MicrosoftExchange and Active Directory
 Internetservices(mail,web,anti-spam)
 PC hardware,peripheralsandMicrosoftdesktop OS
 BroadbandServices

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Lukas NghishidimbwaResume
PROFESSIONAL EXPERIENCE
ONTEMO BUSINESS SOLUTION WINDHOEK
ICT SupportEngineer Oct 2016-Current
 Responsible fornetworkingdesign,installationandmaintenance services
 Supportingusersandnetworkadministrationremotely
 Configurationandtestingof anynew hardware andsoftware
 Travellingtoclientsitestohelpwithinstalls,deploymentandtroubleshooting
 InstallingandoperatingWindowsdesktopandserversoperatingsystems
 Ensure computershardware issafe andcomplieswithhealthandsafetylegislation
 Maintenance andmanagementof the critical WindowsbasedServer Environment
 Maintainingupto date Antivirus levelsonall machinesclientswide.
 Workingon Active Directoryaccounts,configurationof desktopandlaptops
 Managing andmonitoringof backups inmultiple locations
 Provide maintenance supportandbreak-fix solution.
 Follow documented process i.e.:implementingchange control procedure.
 Producingreportsformembermanagers.
 Troubleshootingtechnical problemsandimplementingsolutions.
 Responsible forthe fastandaccurate troubleshootingof reportedfaults
 Providingtechnical supportviahelpdesksystemforawide range of clients
 Applyingpatchesinaccordance withcompanyprocedure
BIDVEST NAMIBIAINFORMATION TECHNOLOGY ONGWEDIVA
ICT FieldSupportConsultant Oct 2013 – Dec 2015
 Providing1stline technical support,answeringsupportqueriesviaphone &email.
 Remote administrationandmanagementof customerspremisesequipment
 Applicationsupporton(AccPac,Sage,Pastel,SageVIP,EES,Caseware,Greatsoft,Galileo,
Quicktravel andpastel Evolution) contribute tothe continuedimprovementof the companyIT
environment.
 Remote administrationandmanagementof customerspremisesequipment
 To log andprioritize systemandusersupportcallsforthe secondline support
 Supportand maintainMSServer/Desktop andMSExchange
 CreatingandAdministratingMicrosoftExchange email account
 Ensuringsecurityandupdatesare appliedandkeptupto date on computers
 Closingthe jobwhennormal service isresume
 Usingremote control software toolstoprovide faultresolutionanddiagnosis
 Setupandconfigure newcore serversandinstall authorizedsoftware’s
 The update and maintenance of the ITservice deskauthorizedusersdatabase
 CreatingpurchasesrequisitionsforITHardware/software’s
 Ensuringall software purchasedlicensingisrecordedandmaintained
 Exchange software mailboxmaintainincludingarchivingmailboxes

3. 3
Lukas NghishidimbwaResume
ONGWEDIVAMEDIPARK PRIVATE HOSPTAL ONGWEDIVA
ICT Consultant Feb2011 – Sep2013
 Workedcloselywithclientstoanalyze ITsystemrequirements,clientsinformationtechnology
needsandtheirresourcesinorderto planIT projectsandfulfill clientsexpectations
 DevelopedITsystemspecificationsafterevaluatingcustomer’snature of workand business
volume
 SolvedclientsITissues –Determinedchanges,recommendedqualitysoftware,projected
modificationsof software,hardware andnetworking
 Monitoredthe executionof strategies,keptuptodate withthe new technologyandresearched
latestInformationtechnologymarkettrends.
 AssistedclientswithITsolutions;preparedwrittenreportsonsolutionsoffered.
 SolvedclientsITissues –Determinedchanges,recommendedqualitysoftware,projected
modificationsof software,hardware andnetworking
 Recommendedthe purchasingof new ITsystems,presentednew ITfeatures/software and
reportedprojectprogresstothe management.
 Ensure that repairsto equipment’swerehandledinatimelymanner.
 Cost to benefitanalysisof businessnetworkandapplications.
 ApplyconsultingmethodstodesignandimplementITsystemsolutionsforclients.
VCS COMPUTERS ONGWEDIVA
SeniorITTechnician Dec 2008 – Jan 2011
 Oversawandprovidedday-to-daycustomersupporttoover14 companiesfordesktopsystems,
software,hardware andnetworkinfrastructure
 Designed,constructedthe implementationof networks
 Made preventativeassessmentsof networks,computersandserversinordertotune for
efficiency
 Oversawandmanagedcontractor operations
 Researched,testedandimplementednew technologies
 Documentedemergencyrecoveryplanfornetwork
 Actedas primarypointof contact for employeesandcustomers insupportof technical issues
 Installed,configuredandmaintainedwindows2003/2008 serverfarm.
 Supported,monitoredtestedandperformedtroubleshootingonhardware andsoftware
problemspertainingtoall hardware andsoftware systems.
 Installed,configuredandtroubleshootdesktopandlaptopsystems,workstation, andservers.
 ProvidedendusersupportforLAN and WAN basedapplication
 Managed the deployment, maintenance,supportandupgrade of desktopPC’s
hardware/software,operatingsystemsanddistributedprinters
 Vendornegotiation.
 Contractor negotiationandsupervisions.
 Assembledinformationandcustomerfeedbacktoclarifyclientrequirements.
 Followedhelp-deskpoliciestothe letter–Preparedreportsof activityandstayedupto date
regardingsysteminformation.
 Regularlyprovidedefficienttechnical supportoverthe phone,maintainingpresentable phone
demeanor, courteousness,andcreativity

4. 4
Lukas NghishidimbwaResume
EDUCATION
Institute of InformationTechnology 2002
 CompTIA A+ Certificate Obtained2003
 MicrosoftCertifiedITProfessional(ServerAdministrator2008) Obtained 2010
LANGUAGES Speaking Reading Writing
English 5 5 5
Afrikaans 4 3 3
Oshiwambo 5 5 5
REFERENCE
AronI.M. Kweyo
Senior IT Support Engineer
Ontemo Business Solution
Cell: +264 811 222901
Email: aron@ontemo.com
Tuyoleni Hamata
Assistant Director (Computer Centre)
University Of Namibia
Cell: +264 811 271478
Email: hamata@unam.na
FloraHinanifa
Ongwediva Medipark Hospital
Senior Accountant
Tel: +264 65 2329
Email: hinanifaf@ongwediva-medipark.com
I, the undersigned,certify that the data correctly describes me,myqualifications and experience.