Antwaun Brunson has over 15 years of experience in technical support roles. He has strong skills in software, hardware installation, troubleshooting complex issues, and providing customer support. Brunson has an IT degree in progress and CompTIA certifications. He has worked for companies like Best Buy, PartsTrader, and Comcast providing technical support and customer service. Brunson is proficient in multiple operating systems, software programs, and has experience building computers.

1. ANTWAUN BRUNSON
3800 W North Ave • Chicago, IL. 60647 • (312)998-5668 • antwaunbrunson@gmail.com
PROFESSIONAL PROFILE
Highly motivated tech-support professionalskilled in troubleshooting,analyzing and resolving complex technical problems, utilizing
advanced resolution procedures.
Core Competencies:
• End User Support • Software/Hardware Installation • Remote Desktop Support • Motherboard Installation
• Windows 7/XP/10/Vista • Command Line • Superior Oral/Written Communication
RELATED EXPERIENCE
Best Buy/Geek Squad Northbrook, IL
Consultation Agent 2015-Present
 Troubleshoot various desktop computers, notebooks,tablets and devices that use Windows, Android, and OS X using various
troubleshooting methods.
 Train clients on the use of their electronic products using various teaching methods that benefit each learning style
Free Geek Chicago, IL
Volunteer 2012-2015
 Break down computers apart, test individual component parts and peripherals to build functioning computers .
 Learning about installing the GNU/Linux operating system.
PartsTrader Chicago, IL
Technical Support Specialist I 2015-2015
 Assisted end users with help requests via telephone,voicemail or email and applied diagnostic utilities to aid in
troubleshooting on our web based platform.
 Utilized remote access software, GoToMyPC, to diagnose and repair software problems.
 Tested repairs to confirm problem was adequately resolved and documented problem and solution using CRM.
 Remained focused on delivering high quality customer service while educating end users on the features and benefits .
Advantage Sales& Marketing Chicago, IL
Event Specialist 2013-2015
 Networked with local businesses to assist themin marketing their brand name products .
 Educated customers about store brand productsto increase awareness and sales.
Comcast Oakbrook, IL
Customer Support Specialist 2011-2012
 Demonstrates functional skill to troubleshoot and resolve technical problems and othergeneral account inquiries over the
phone.
 Established effective relationships with users asking pertinent questions in order to understand nature of request.
 Documented technical work and solutions.
American Intercontinental University Downers Grove, IL
Admission Advisor 2006-2009
 Evaluated prospective students fromvarious demographics to ensure effective placement in various degree programs.
 Developed a strong rapport with newly enrolled students by communication through phone and email.
Trugreen Chemlawn Plainfield, IL
Account Executive 2002-2006
 Designed sales strategies to counter pricing objections and maintain market share through phone calls.
 Achieved and exceeded actual sales goals by 25% through door to door canvassing.
Tiger Direct Naperville, IL
Account Specialist 1999-2002
 Supported Windows desktops and laptop computers.
 Renewed relationships with C-Level Executives and IT product buyers.

2. PROFESSIONAL SKILLS
Technical Skills:
 Proficient in utilizing multiple operating systems, software products and devices such as Windows
XP/2010/2008/2007/Vista/, Java, Adobe,Adobe Flash, Adobe Reader, CSS, Dreamweaver, Android, iOS, and Mac.
 Skilled with building PC’s, as well as attaching peripherals such as printers, monitors, mouse, keyboards,external tape
drives, and modems.
 Installed and/or removed PC components such as RAM, video cards, sound cards,hard drives, hard drive controllers,
CD/DVD ROM, CPU, motherboard, and tape drives.
 Expertise supporting end-users and performing superior tier 1 troubleshooting in a manner that exceeds customer
expectations.
 Strong aptitude to learn complex technical information in a timely manner.
Problem Solving:
 Highly analytical thinker with talent for identifying and troubleshooting various technical issues and processes.
 Ability to view problems from a different perspective and find alternative solutions; creative out-of-the box thinking.
 Applies deductive,logical reasoning and makes independent decisions to resolve issues; ability to compartmentalize
problems in order to solve them more effectively.
Customer Service:
 Knowledge of principles and processes forproviding personal services that exceed customer expectations.
 Expertise in customer needs assessment and meeting quality standards for services; skilled in the evaluation of customer
satisfaction.
 Experience providing unparalleled customer service by resolving customer issues efficiently and maintaining customer
loyalty.
Communication:
 Proficient at written and oral comprehension and expression.
 Adept at diffusing escalated situations and resolving them appropriately; demonstrate a strong social perceptiveness through
supporting a diverse variety of customers
EDUCATION & TRAINING
Bachelor of Information Technology (Software Analysis & Development) Present
American InterContinental University Schaumburg,IL
 Expected Graduation: 8/17/2018
CompTIA A+/Network+ Certification Present
MicroTrainTechnologies Chicago,IL
 Expected Completion: 8/2016