1. ARLENE A. CODERRE DICARLO, AIC AINS, CCP, CMCP
35 Pilgrim Village Road Unit 302
Taunton, MA 02780
Telephone: (774) 526-6017
ArleneD40@hotmail.com
OBJECTIVE Innovative,results-orientedindividual with significant experience in riskmanagement and insurance, seekingan
opportunity to expandmy knowledge andutilize my skills in interpersonal communication, leadership andproblem
solving.
 Strongorganizational andnegotiationskills, withexceptional attentiontodetail
 High energy process andresult-orientedprofessional
 Positive, professional attitude, committedto excellence
 Effective team memberwho is comfortable with leadingorcollaborating
 Adept in time sensitive andconfidential matters
EXPERIENCE
4/09 to Present
7/04 to 4/2009
5/02 – 7/04
7/94 – 5/02
Ahold USA
MAC RISKManagement Inc. – Quincy,MA
Senior Examiner– Risk Management/Worker’s Compensation
Senior General LiabilityClaims Adjuster – Product Liability,Property& Commercial
-Evaluate andanalyze workers’ compensation claims forself-insuredgrocery stores.
-Daily communicationwith storemanagement,employees, legal counsel, providers, vendors andadditional
resources to provide a thorough analysis of theclaims handlingprocess.
-Significant contributiontosmall claims professional focus groups,cost control, vendorutilization, andstorelevel
programs tominimizerisk andprevent loss.
-Participant ofvendor meetings to discuss strategies forbetteroutcomes andcost containment.
-Collaboratedwith jurisdictional/state officials, insurance representatives, andlegal counsel regardingdepartmental
sanctions andsystemissues.
-Analyzedreports to provide recommendations for controllingcosts andcontrol loss.
CITIZENS MORTGAGECORPORATION – Riverside, RI
RegulatoryCompliance Specialist
Provide regulatory compliance riskassessments toSenior Management. Independentlyassess the effectiveness of
controls anddetermine thepotential impact of anycompliance control failures. Participate in all aspects of
assessment in accordance with companystandards andcomplywith appropriate stateandfederal mortgage leading
regulations.
Senior Loan Sales Coordinator
PLYMOUTH SAVINGS BANK – Middleboro, MA
Loan Closing Representative
Benefits Specialist
Performs a variety ofloanclosingandrelatedactivities in support ofmortgage loanproductionin conformance
with establishedBank policies andprocedures. ResourcetoAttorney’s,processors andlenders. Performs all duties
in accordance with prescribedregulatorycompliance guidelines. Audit eachclosingfile toassure all legal,
compliance, investors andservicingrequirements are met.
Serves as the primarybenefit resourcetoemployees. Handles all employee communications forall benefit
programs. Coordinates openenrollments, liaisontooutside COBRA administrator. MaintainHRIS/Payroll
system. Administer all leave programs andserves as worker’s compensation coordinator. Assist in plan/bid
renewal andnegotiation process. Prepares regulatoryreports,5,500’s SummaryAnnual Reports, Summary Plan
Descriptions. Researchandprepare periodic benefit reports, assist in Annual benefits budget.
SHAW’S CORPORATION – E. Bridgewater, MA
Area Human Resources Manager
Store wide responsibilities at various locations’include payroll, grievances, employee relations, forecasting,
screeninginterviewingandhiring. Full knowledge of computerizedsystems, benefits, insurance,worker’s
compensationanddisability claims. Recruitment, trainingandassociate orientation. Facilitator ofall training
programs at store level. Directlyresponsible for part time administrators.

2. 4/84 – 3/89 LIBERTY MUTUAL INSURANCECOMPANY – NewBedford, MA
Senior Claims Representative
Handledandsettledclaims forautoandhomeowners. Claims includedautotheft,damage, liability,no-fault
medial, total loss andsalvage. Report writingandcustomer service.
EDUCATION AINS, AIC, CCP,CMCP Claims Designations
Adjusterlicenses in RI, CT, DE, NY, NH, ME, SC, FL, WVA,IN
BRISTOL COMMUNITY COLLEGE– Fall River,MA
A.S. Business 1982
UNIVERSITY OFMASSACHUSETTS – Dartmouth, MA
Degree candidate forBachelors of Science degree
Notary Public
CLMMA Chapter Officer & CLMFellow
VOLUNTEER AMERICAN CANCER SOCIETY
LOOKGOOD… FEEL BETTER PROGRAM
PROGRAMCOORDINATOR/VOLUNTEER