1. Christen Hartz
2103 Bridgewater Court, Chester Springs, Pa 19425 | (610) 960-4587 | christenhartz@gmail.com
Objective
To obtain a position that will utilize and continue to develop my skills acquired from a comprehensive career in
the hotel industry that will allow me to demonstrate my versatile administrative support prowess in addition to technical
expertise required to succeed in the ever changing workplace business professionals face daily.
Education
| 2005 | DCCC
· Major: Business
| 2005-2016 | IHG/WYNDHAM
· Related coursework: IHG Certified GM, Wyndham Certified GM, IHG Certified FOM, IHG Guest Experience Champion, IHG
Loyalty Champion
Skills & Abilities-Management Intensive Focus
· Office Management Policy & Procedure Expert Records Management
· Team Building Report & Document Preparation Expense Reduction
· Staff Recruitment & Development Accounts Payable &Receivable Inventory Management
ACCOUNTING & HUMAN RESOURCES | WYNDHAM GARDEN/THE CLARION AT EXTON, EXTON | NOVEMBER 2016
Accounting- Duties included daily review of audit performed through the Property Management System to
ensure proper billing, using M3,ProfitSage, TrueShare, and Opera to complete and successfully manage accounts payable
and receivable including credit card disputes.
Human Resources- Responsible for new hire paperwork, coaching, training for newpolicy and procedure with
staff and management. Hired by Prism Property Management under the Wyndham Garden identity tocontinue with
service during transition of ownership and as a liaison after final paper work completed.
Transition-Remained on staff under newowners, RRR hotels, performing all facets of property management
with newClarion designation. Daily responsibilities include scheduling for staff, and generalmanger. Daily review of
audits, accounts payable,accounts receivable, human resources, payroll, and event management. Rectifying daily cash
drops, compose electronic correspondence to maintain and or remove/change vendor relation at request of new
ownership. Inform vendors and guest of new ownership including appropriate paperworkupon request. Payroll
processed through Paycor and time clock management with Compu Clock, including initial set up and education of use for
both systems.
ASSISTANT GENERAL MANAGER| HOLIDAY INN, HARRISBURG EAST | JUNE 2016-DECEMBER 2016
Supervised and facilitated all aspects of this fullservice property. I consulted daily with departments on
upcoming projects and events,provided suggestions for improving each area,trouble shooting; training each department
head to manage staff to operate more efficiently on all levels of this property. Main responsibilities included but not
limited to Assisting the General Manager in composing e-mails, proposals, invoicing, memorandums,scheduling, creating
policy and procedure documentation for staff and management tobetter the property and team as a unit, bringing IHG
Heartbeat scores to an 85%,sales, human resources, scheduling of deposits, daily cash, accounts payable,accounts
receivable, and payroll. Scheduling and maintaining vendor relations to ensure efficient equipment operation.
2. Page 2
GENERAL MANAGER | R & P HOSPITALITYDBA MICROTEL INN & SUITES | MAY2013-JUNE 2016
Main focus was to oversee all aspects of property management,including but not limited to maximization of
financial performance,guest satisfaction, and staff development.Responsible for hiring, training and discipline of all hotel
staff as needed.Development and implantation of policy and day to day procedures at ownership request.Reviewed
existing accounts and collected $25000.00 in outstanding debt bringing the aging to current status. Monitored and
reconciled daily financials and end of the month process for ownership accounting. Maintained and improved existing
vendor relationships to maximize development of provided services. Created and instituted a revenue management plan.
Reviewed and input plans into place for RFP’s. Created,developed, and input rate plan in to place for 2014. In 2013
increased RevPar by 3.9% while ADR increased by $5.60. Created a successful action plan to raise the average dollar per
room by $7.65 resulting in a $700,000.00 increase in revenue over previous fiscal year.
ACCOUNTANT | GULPH CREEK HOTELS | FEBRUARY2012-MAY 2013
Gulph Creek Hotels-Daily responsibilities include record 9 hotels financialand occupancy numbers through M3.
Responsibilities also included accounts payable,filing, and preparation though account analysis for the monthly P &L.
Transitioned from main office to directly reporting to a Crowne Plaza location to perform intensive review and
reorganization of accounting procedures.
Crowne Plaza-Recorded the daily management numbers in the property management system M3. Reconciled
deposits for the restaurant,bar,and hotel daily. Created organization and daily processes to the accounting office and for
accounts payable and receivable to bring structure where it did not previously exist. Prepared and development of
reports for end of the month P & L. Organized previous year’s files, stored appropriately while creating and maintaining
an office suitable for accounting. Brought the aging during the 60-120 periods from $60,000.00 to$6000.00 and created a
system to maintain current aging.
ASSISTANT TO OWNER/AGM | HOLIDAY INN EXPRESS | AUGUST 2007-FEBRUARY2012
Responsible for coordinating alloffice functions,supervising a team of 20hospitality professionals; including but not
limited tobreakfast,shuttledrivers,front office operations,human resources,housekeeping,payroll,andsundries shop.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing
responsibilities necessitated by staff reductions. Decreased office expenditures 15% by implementing needed controls on
stock/supplies and standardizing ordering procedures.
GUEST SERVICES MANAGER | HOLIDAY INN EXPRESS | NOVEMEBER 2002-AUGUST 2007
Managed operations of front office whileserving as executive assistant tomanagement team on alllevels.Functioned
as a primary liaison tocustomers and ensureda consistently positive customer experience reflectedthroughGuest Experience
Scores.Installed and trained all staff, and co-workers Opera as an expert in this Property Management System.
REFERENCES ATTACHED
3. Page 3
REFERENCES
Rose Shaffer-General Manager Karen Christy
Holiday Inn Express Element Hotel
Elizabethtown, Pa 17022 Princeton, NJ
(717) 471-5441 (302) 753-9019
Sergio Carrero-Guest Services Manager Meg Rowe
Sheraton Best Western
Malvern, Pa Concordville, Pa
(610) 505-6924 (610) 547-2960
Ted Hasbrouck Sherry Potter
Task Force GeneralManager Task Force GeneralManager
Prism Property Management Prism Property Management
(865) 696-1476 (940) 627-5480
Additional references available upon request