1. DEBORAH HAYES
2448 E 126th
Street Apt #105
Compton, California 90222
Deborahhayes66@yahoo.com
Cell: 213-219-3208
… .
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Front-End Supervision
Order Fulfillment
Teambuilding & Training
Cost-Reduction Strategies
Professional Experience
SUNRISE BRANDS
Los Angeles, CA
EDI Tracking Analyst
 Handle federated accounts
 Process orders from EDI from beginning to end
 Analyze orders, allocate inventory, generate PIC Tics, and process credit
approvals
 Track productions from Hong-Kong to US distribution centers and determine when
shipments are made
 Generate status/financial reports on a regular basis to owners
 Monitor/control Replenishment Program
 Manage and maintain Macy’s inventory and bulk orders
 Handle all customer inquiries via phone regarding orders and returns.
DREAMGIRL INTERNATIONAL
2/2011 – 4/2016
3/1994 – 2/2011
Bell, California
Shipping and Allocation Manager
 Supervised 100 employees
 Analyzed inventory and reported projections to estimate daily and monthly goals
 Verified and received containers and QC production orders
 Allocated orders based on priority, credit and availability
 Generated PIC Tics daily to reflect quota and number of shifts
 Screened freight carriers and negotiated freight charges
 Insured all specifications instructions were followed including international requirements
 Written and verbal communications with representatives and customers regarding resolution of escalated
shipping problems and discrepancies
 Authorized processing of orders for shipment i.e. CC approvals, credit worthy net accounts, COD’s
 Authorized returns and credits to customers
Assistant Shipping Manager
 Responsible for daily shipping
 Invoiced customers
 Handled merchandise returns and reshipping
 Verbal communication with customers regarding orders and shipping
Computer Software
Efficient in various computer software: i.e. AIMS, Porini, Apparel Magic
Software, Microsoft Word, Excel, Internet, UP & FEDX Shipping software, as400
References available upon request