1. Debra Callahan
4235 Carter Drive dcallahan48@yahoo.com
Smithville, MO 64089
Phone: (816) 590-6802
2014 –2015 Wireco Worldgroup
Kansas City, MO 64163
Customer Care Representative
- Generate quotes from cost by using appropriate margins.
- Communicate with Logistics regarding freight costs for international shipments.
- Communicate with customers, Sales, Manufacturing, and Planning to ensure that the customer
requirements are being met.
- Proactively identify potential problems and get them resolved prior to a crisis.
- Create documents to communicate customer’s requirements clearly to distribution group.
- Enter and process sales orders and credits.
- Initiate requests for Engineering to develop new designs.
- Review Letter of Credits and work with Finance and Logistics to submit documents to bank.
1992 – 2014 Valspar Corporation
North Kansas City, MO 64116
Senior Customer Service II
- Customer base reflects $100M annual sales representing 150+ distinct items
- Recognized by customers for proactive approach to ensure inventory levels are maintained at their
location.
- Responsible for maintaining consignment inventory levels, reconciling variances and routine billing
- Schedule logistics for customers via their freight portal on a routine basis
- Manage short turn-around orders – engaging third-party toll manufacturers as needed.
- Retrieve usage details from customer’s portal to process billing
- Support multiple product lines across five manufacturing facilities
Senior Customer Service Representative
- Customer base reflects $40M annual sales
- Provide direction and leadership to new Customer Service Representatives
- Responsible for entering and tracking all sales orders throughout production process and shipping;
- Responsible for initiating returns process as well as all other billing corrections;
- Receive customer communication via telephone, fax or email regarding all issues associated with
order status and inventory levels;
- Support sales efforts by fulfilling information and sample requests, technical information requests,
legal documentation and special documents for international shipments;
- Generate and verify all invoicing;
- Register and follow up on customer complaints;
- Set up new customer accounts as well as new products in the Infinium software system;
- Maintain inventories and stock levels for consignment customers, also calculate usage information
and handle associated billing tasks;

2. - Maintain inventory levels for stocked items.
- Function as liaison between Production, Sales, Inventory Control, Shipping and Traffic, Laboratory,
Management and Customer Service Departments;
- Arrange outbound freight and assist customers with shipping issues;
- Responsible for all Customer Service responsibilities for top customers within the business unit;
- Act as resource for other Customer Service Representatives when dealing with other departments
or new issues;
- Participant in physical inventory process and discrepancy review
1985 thru 1992 Cook Paint/Sherwin Williams
North Kansas City, MO 64116
Customer Service Representative – 1986 thru 1992
- Handle all customer orders and complaints for four distribution centers
- Responsible for entering order on production to replenish specialty stock items.
- Acted as liaison between Production, Shipping, Inventory Control and Customer Service;
- Responsible for orders and inventory levels for Cook’s largest Protective Coatings customer
Inventory Control Clerk – 1985 thru 1986
- Responsible for maintaining stock on 300+ products
- Responsible for scheduling batches on production for stocked items
Awards and Recognitions
- 2012 Valspar’s ELITE Award – Annual Employee Excellence award, nominated and selected by
coworkers. Awarded to only 30 employees per year.
- 2009 Valspar’s Award of Excellence – Annual Employee Excellence award, nominated and
selected by coworkers.
- Customer letters of recommendation – available upon request.
Software Experience
-Microsoft Suite
-Infinium ERP software – Order Fulfillment and Inventory Modules
-Oracle/GEMMS ERP software – Order Fulfillment
-Oracle/11i
-Salesforce.com
-ERP System – JD Edwards