1. Ana Zuniga
2525 Hauser Blvd / Los Ángeles, CA 90016 / (323) 632-5014 saracayr1@gmail.com
Objective
Administrative Specialist position focusing on Client Relations/Customer Service
Professional Achievements
 Promoted from
Customer Service
Associate
 Proficient in standard
business office
software, Word, Excel
and Outlook
 Excellent analytical,
problem solving and
organizational skills
 Excellent in oral and
written
communication skills
 Proven ability to
handle multiple
projects through to
completion
 Record and
collaborating with
influencing senior
management and peers
 Demonstrated ability
to lean and manager
staff of 5 and more
 Demonstrated work
initiative, sound
judgment, diplomacy
 Analytical ability and
professional demeanor
Skills
 Ability to work on
large projects
 Knowledge in
Customer Relations
 Knowledge in
Collection Processes
 ProperAccounting
Archiving and
Documentation
 Problem Solving Skills
 Language Fluency
 Oral and Written
communication skills
 Sound Judgment
Work History
 Altmans Products –Accounts Receivables Torrance, Ca May
2013 to Present
Responsibilities:Assuring companies revenues thru Collections Methods and enforcing
Company Credit Policy.
 Enter Customer Payments into SAP system
 Track all Money Receivables and prepare deposits
 Develop reports to detail aging and past due accounts for customers and senior
managements
 Total past due invoices weekly reports to management team
 Analyze Accounts to discover discrepancies and resolve all variances promptly

2.  Initiate Collections Proceedings against accounts past due more than 60-90 days.
 Hannibal Industries – Logistics Manager Vernon, CA Jan
2000-Jan 2014
Responsibilities: Overseeing all company inbound and outbound freight to ensure customer
delivery satisfaction is meet per budget and specifications.
 Created and Analyzed Mid-Month Projection for Upper Management
 Oversee creation and execution of special projects assigned by management
 Direct communication with customer for Logistics specifications
 Ensure Company is in compliance with laws and regulations regarding
transportation, including Hazardous Materials.
 Analysis, approval and coding of all parcel and domestic transportation invoices
for senior Executives to ensure payment with in Terms
 Track open PO’s via internal reporting to ensure integrity of open PO dates and
completion of all transactions of physical receipt.
 Generate NAFTA Documentation, SLI, Commercial Invoices when required
 Work cross-functionally with other departments to timely resolve transportation
issues.
 Validate and manager document archival (BOL / BL / POD, etc.)
Education
Associates in Supply Chain Management
Santa Monica Collage – Los Ángeles, Ca
Certification – Monitoring and CollectingAccounts Receivables
References
References are available on request.