1. Andrew J.
Anderson
4520 Mariner Blvd
Spring Hill, FL 34609
(352)246-2432
Sethttl@aol.com
Career Objective
Customer Support Representative with over ten years of experience providing
thorough and skillful call center/face to face customer service support
Professional Profile
Bank of America Plus Gate Call center Customer service Associate.
Behavioral Skills Include
 Team Work
 Verbal and Written communication
 Good problem solving skills
 Time Management
 Flexible to meet needs of department
Functional Skills Include
 Assist Co Workers on phones via a variety of methods
 Skilled in providing customer support and support for fellow associates
 Exemplary first point contactandresolutionwithcourteous andtimely service
 Taking initiative to assist coworkers with knowledge of product, sales, and
customer service needs.
Suncoast Assistant Manager
Customer Service and Sales duties
 Do service Reports, Contact Distract Manager with store numbers
 Writeperformancereports for associates,acceptshipments, variety ofrecord
keeping
 Taking initiative to train coworkers, answer questions face to face and assist
customers.
 Maintain store, task associates, bank drops
 Performed Cashier duties and Sales Transactions
Communications computer operator USAF
Customer service Duties
 Performed help desk/call Center first look trouble shooting and Customer
service
 Performed Managerial/Supervisory Tasks for work center
 Provided Technical/Networking solutions recommending compatible
hardware and software at best cost
 Provided support, customer service for over 4,500 customers face to face
and from help Desk position

2.  Maintained electronic database and hardcopy-filing system of all technical
solutions
 Worked at base post office maintaining hardcopy-filing system.
 Familiar with policies for handling privacy act and classified information
Home Depot
 Performed Cashier duties and Sales Transactions
 Assisted Customers with questions from workstation
Sherwin-Williams
 Performed Cashier duties and Sales Transactions
 Assisted customers with selection of best products for their needs
 Maintained warehouse/accepted shipments
 Performed cycle counts confirming actual in hand product versus computer
records
 Stocked shelves, updated prices, set up sales displays, cleaned store
 Completed delivery of product to job sites
McDonalds
 Performed Cashier duties and food service
Work History
1990 to 1992, Cashier/Grill Associate. McDonalds. Virginia Beach, VA.
1992 to 1994, Communication Computer Operator, United States Air Force, Kelly
AFB Security Hill, San Antonio TX.
1994 to 1995, Communication Computer Operator, United States Air Force, Osan
AFB Korea.
1995 to 1996, Communication Computer Operator, United States Air Force, Ghedi
AFB Italy.
1996 to 1999, NON commissioned Officer in Charge Research and Analysis,
Communication Computer Operator, United States Air Force, Goodfellow AFB, San
Angelo TX.
1999 to 2000, Cashier General sales clerk , 7-11, Land O Lakes FL.
2000 to 2001, Cashier, Home Depo, Land O Lakes FL.
2001 to 2006, Banking Associate Plus Gate, Customer service Associate – Call
Center, Bank OF America, Land O Lakes FL.
2006 to 2007, Assistant Manager, Suncoast, Land O Lakes FL.
2008 to 2014, Painter, Harry Anderson Painting, , Portsmouth VA.
2014 to 2016 Sherwin-Williams Sales Associate Bradenton/Spring Hill FL.

3. Education
13 hours needed for Associate in applied Science in information systems
Technology Community College of the Air force
Certificate in information systems Technology 12 hours Air Force Technical School.
High school Diploma Princess Ann High school
Good Conduct Medal, USAF, 1995
References
Harry Anderson (757)286-2589 Company owner of Harry Anderson Painting
Benny Venery (252)370-2064 Co-worker
Ann Marie Wilson (757)291-7488 Bank of America Call Center/State Farm
William T. Hobbie Assistant Manager Sherman –Williams (941)753-6467
References are available on request.