D'Aundre Ervin has over 10 years of experience working in legal and retail environments. He has held roles as a Paralegal Non-Commissioned Officer in the military, providing legal support and guidance. Currently, he works as an LP Manager and Health Enthusiast at The Vitamin Shoppe, where he ensures loss prevention standards are followed and provides product expertise to customers. Ervin has also held roles at Macy's Department Store and has a background in paralegal work, administrative processes, and customer service.

1. D’Aundre R. Ervin
125 S Tarboro St, Raleigh, NC 27610
Email: pifox1989@gmail.com
Cell: 202-505-0043
FORMAL/MILITARY EDUCATION
Graduate: Advanced Individual Training (Paralegal Specialist), Fort Jackson, South Carolina 2009
Graduate: US Army Basic Training, Fort Sill, Oklahoma 2009
Graduate: Western Branch High School, Chesapeake, Virginia 2008
PROFESSIONAL PROFILE
• Proven, results-driven Paralegal Non-Commissioned Officer (NCO) and professional in high
volume military Staff Judge Advocate environment
• Creative problem solving using multiple references leading to precise outcomes
• Highly effective legal administrator and trainer in fast paced customer service entity
• Excellent communicator (written and oral); has excellent leadership skills and can handle a
number of tasks.
• Focused on the big picture; plans with the end in mind; accomplishes the goal
WORK EXPERIENCE
Sep 2014 – Present: LP Manager- Key Holder, The Vitamin Shoppe, Durham, North Carolina
• Lead the store in the absence of the SM / ASM to include opening / closing, customer
service and store maintenance (interior and exterior).
• Execute all company policies and objectives within the store, ensuring that the VS brand
and company is well represented.
• Protect and maintain company assets and resources to include cash control, inventory,
fixtures and physical facility to prevent theft, ensuring Loss Prevention standards.
Maintain the confidentiality and security of sales records and operational reports.
• Promotes growth and sales by creating and maintaining internal/external community
outreach relationships within the local community.
• Aid the management team in the implementation of merchandising, promotional and
operational standards. Perform category maintenance by rotating products according to
the company’s product rotation policy. Identify and document the return of damaged,
discontinued or expired product. Aid in new store initiatives.
• Establish, model, and reinforce the Branded Customer Experience (customer service) and
hand selling technique. Use product information, sampling and available resources to
educate customers and assist them in making product selections that are right for them.
Promptly serve customers, minimizing wait time. Coach and direct staff regarding model
service, selling, and customer engagement behaviors.
May 2014 – Present: Health Enthusiast, The Vitamin Shoppe, Waldorf, Maryland

2. • Provide timely assistance and expertise to our customers for over 8,000 products
• Provide excellent service to over 200 customers daily with a warm and compassionate
approach.
• Explains the dangers of vitamins, herbs and supplements without the knowledge of a
physician especially if they are taking medication.
• Ensure customer safety by reading the product labels carefully and advising of any
potential allergy or medication interferences, etc.
• Perform supply inventory and resupply of shelving to include end cap products
Nov 2013 – January 2014: Support Associate, Macy’s Department Store, Waldorf, Maryland
• Perform supply inventory and resupply of shelving to include end cap products
• Placement of merchandise in the selling floor or stock area
• Assist in price changing execution
• Organize and maintain merchandise in stockrooms, and fill in the selling floor as needed
• Learn Macy's systems and procedures to enhance selling efficiencies and complete support
duties
• Pull merchandise for online customers and deliver to the designated area on the Receiving
Dock
• Assist in the preparation of merchandise for shipment to customers
• Provide support for major sales events
Mar 2011 – May 2012: Paralegal Non Commissioned Officer (NCO) - Trial Defense Service Office,
Ft Stewart, Georgia
• Provided paralegal defense counsel services supporting a military population of 55, 000 soldiers.
Flawless assistance and guidance to soldiers with administrative and legal process needs.
Entrusted with LEADING a section!
• On short notice, developed internal processes and controls to clear a backlog of administrative
actions. Professional decision-making and attention to detail ensured over 100 actions reviewed
and processed.
• Exceeded expectations! Self-educated on the intricacies of the Uniform Code of Military Justice
(UCMJ) and repeatedly trusted to assemble and present evidence for clients without supervision.
High quality work! Submitted policy and regulation recommendations to leadership through
presentation or written report.
May 2010 – May 2011: Paralegal NCO – Administrative and Civil Law Division, Ft Stewart,
Georgia
• Provided paralegal and administrative support to commanders, staff, tenant and partner
organizations regarding administrative law matters.
• Provided administrative and policy review of contract actions, labor and personnel actions,
environmental issues, Freedom of Information Act and Privacy Act requests.
• Accomplished processes of greater responsibility and scope with a decreased need for supervision
and guidance.

3. • Entrusted with the successful planning and execution of the yearly Combined Federal Campaign!
100% contact obtained. Excellent team building and networking skills exhibited!
May 2009 – May 2010: Paralegal Specialist – Administrative and Civil Law Division, Ft Stewart,
Georgia Paralegal Specialist School, Ft Jackson, South Carolina
• Hit the ground running developing requisite skills of tracking and preparing over 600 trial
documents in a year.
• Spent countless hours and overtime digging into the pertinent Army rules, regulations and
policies needed to advise commanders, soldiers, contractors and families preparing for
deployments to and from Iraq and Afghanistan. Superb ability to translate policy into
administrative application and with 100% accuracy.
• Developed as a leader! Excellent time management, task delegation and mastery of supporting
guidance to accomplish required and final product.