This document is a resume for Lareina Wilson. It summarizes her objective of seeking a challenging career where she can utilize her education and expertise. It then outlines her education which includes a Bachelors in Arts in Criminal Justice Technology from Florida Atlantic University in 2014. It describes her work history from 2008 to present at Maximus in various roles including product management, operations support, and customer service. It also lists previous roles at Aegis Communications in sales and Liberty Medical Supply in customer service. The resume demonstrates skills in areas such as teamwork, communication, leadership, computer proficiency, and customer service.

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Lareina Wilson
Port St. Lucie, Fl. 34953
Lareinawilson@yahoo.com
772-349-8833
Objective:
 To seek a challenging opportunity where I can utilize my expertise and education to enhance the
organization as well as establish a prolonged career.
Education:
Florida Atlantic University 01/2012- 12/2014
 Bachelors in Arts- Criminal Justice Technology: received December 2014
Indian River State College 08/2008-12/2011
 Associate in Arts: received May 2011
 Associate in Science- Criminal Justice Technology: received December 2011
Martin County High School 08/1999-05/2003
 High School Diploma: received June 2003
Skills:
Personality:
 Exceptional team player with excellent communication skills
 Reliable, Flexible, and hard working
 Willingness to learn- Quick Learner
 Self-Motivated
Work Ethics:
 Ability to accurately grasp product knowledge
 Leadership Skills- Train/Instruct users on enforced policies
 Integrity- Trusting relationship with co-workers
 Highly Disciplined- Plan, organize, and prioritize tasks while adhering to deadlines
 Quality of work perfected
 Excellent computer skills- Internet Explorer, Ready Talk, Outlook, Windows
 Knowledgeable with Microsoft Word, Excel, and PowerPoint
Employment:
Maximus 02/2008- Present
Product Management
Daily responsibilities:
 Review and approve business requirements
 Participate in technical hash outs and provide support for clarification
 Provide details of software issues and feedback on how to resolve the issue
 Create and execute business scenarios for planned releases
 Monitor and report batch job issues
 Conduct training on software system functionality
Testing responsibilities:
 Test planning (understand test strategy and methodology)
 Test scheduling (approach and milestones)
 Test execution (follow test schedule)

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 Evaluation of testing results (verify testing procedures and supply results)
 Correction of discovered errors (describe how errors will be corrected)
 Retesting (troubleshooting, re-test program failures)
Operations Support
Program Specialist- Florida Healthy Kids
 Analyze, identify, and report technical program issues
 Assist with query modifications- Validate audit reports
 Research and identify system errors
Program Specialist- Georgia Healthy Kids
 Investigation program malfunctions in compliance with state regulations
 Verbal communication with persons inside and outside the organization
 Refer to additional sources to obtain proper implementation process
Supervisor - Assistant
 Approve/Deny health care coverage based on state policy
 Create and process approval invoices to designated facilities (pharmacy and/or doctor)
 Be patient with demanding customers and resolve complaints professionally
 Skilled at evaluating options and generating solutions
 Compile office data and maintain up to date records
 Report HIPPA violations, accordingly
 Access the Medicaid database to validate children’s coverage status
Customer Service Representative- Inbound
 Customer satisfaction- Assist Georgia parents in obtaining health insurance
 Active listening - Obtain, process, and interpret customers request
 One call resolution- Resolve all concerns in a concise and clear manner
Aegis Communications 03/2007- 04/2008
Sales
 Up sell and provide recommendations to Bellsouth customers
 Adhere to daily quotas
 Represent the company professional and in a positive manor
 Highly enthusiastic during phone conversations
Liberty Medical Supply 03/2006- 01/2007
Customer Service Representative- Outbound
 Contact patients to validate invoice details
 Contact physicians for verbal confirmation to release diabetic supplies
 Create physician referrals for written approval for shipment
 Process orders and create invoices for shipment
 Operate medical databases and update billing information

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SALARY AND REFERENCES FURNISHED UPON REQUEST