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Lareina Wilson
Port St. Lucie, Fl. 34953
Lareinawilson@yahoo.com
772-349-8833
Objective:
 To seek a challenging opportunity where I can utilize my expertise and education to enhance the
organization as well as establish a prolonged career.
Education:
Florida Atlantic University 01/2012- 12/2014
 Bachelors in Arts- Criminal Justice Technology: received December 2014
Indian River State College 08/2008-12/2011
 Associate in Arts: received May 2011
 Associate in Science- Criminal Justice Technology: received December 2011
Martin County High School 08/1999-05/2003
 High School Diploma: received June 2003
Skills:
Personality:
 Exceptional team player with excellent communication skills
 Reliable, Flexible, and hard working
 Willingness to learn- Quick Learner
 Self-Motivated
Work Ethics:
 Ability to accurately grasp product knowledge
 Leadership Skills- Train/Instruct users on enforced policies
 Integrity- Trusting relationship with co-workers
 Highly Disciplined- Plan, organize, and prioritize tasks while adhering to deadlines
 Quality of work perfected
 Excellent computer skills- Internet Explorer, Ready Talk, Outlook, Windows
 Knowledgeable with Microsoft Word, Excel, and PowerPoint
Employment:
Maximus 02/2008- Present
Product Management
Daily responsibilities:
 Review and approve business requirements
 Participate in technical hash outs and provide support for clarification
 Provide details of software issues and feedback on how to resolve the issue
 Create and execute business scenarios for planned releases
 Monitor and report batch job issues
 Conduct training on software system functionality
Testing responsibilities:
 Test planning (understand test strategy and methodology)
 Test scheduling (approach and milestones)
 Test execution (follow test schedule)

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 Evaluation of testing results (verify testing procedures and supply results)
 Correction of discovered errors (describe how errors will be corrected)
 Retesting (troubleshooting, re-test program failures)
Operations Support
Program Specialist- Florida Healthy Kids
 Analyze, identify, and report technical program issues
 Assist with query modifications- Validate audit reports
 Research and identify system errors
Program Specialist- Georgia Healthy Kids
 Investigation program malfunctions in compliance with state regulations
 Verbal communication with persons inside and outside the organization
 Refer to additional sources to obtain proper implementation process
Supervisor - Assistant
 Approve/Deny health care coverage based on state policy
 Create and process approval invoices to designated facilities (pharmacy and/or doctor)
 Be patient with demanding customers and resolve complaints professionally
 Skilled at evaluating options and generating solutions
 Compile office data and maintain up to date records
 Report HIPPA violations, accordingly
 Access the Medicaid database to validate children’s coverage status
Customer Service Representative- Inbound
 Customer satisfaction- Assist Georgia parents in obtaining health insurance
 Active listening - Obtain, process, and interpret customers request
 One call resolution- Resolve all concerns in a concise and clear manner
Aegis Communications 03/2007- 04/2008
Sales
 Up sell and provide recommendations to Bellsouth customers
 Adhere to daily quotas
 Represent the company professional and in a positive manor
 Highly enthusiastic during phone conversations
Liberty Medical Supply 03/2006- 01/2007
Customer Service Representative- Outbound
 Contact patients to validate invoice details
 Contact physicians for verbal confirmation to release diabetic supplies
 Create physician referrals for written approval for shipment
 Process orders and create invoices for shipment
 Operate medical databases and update billing information

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SALARY AND REFERENCES FURNISHED UPON REQUEST