1. OKE OLUWAFEMI MICHAEL
+2348138630722, +2348160658644
okeoluwafemimichael@gmail.com
CAREER OBJECTIVE
To work in corporate environment with teams of experienced personnel where necessary
skills can be acquired and ensure productivity by achieving set objectives through good
interpersonal skills, an attitude to learn and excellent team spirit.
PERSONAL DATA
Date of Birth: April 29, 1982
Sex: Male
Marital status: Married
Place of birth: Ilesha
State of Origin: Osun State
Religion: Christianity
Language(s) Spoken: English and Yoruba
WORK EXPERIENCE TILL DATE….
August 2012 – Till Date MTN/CNSSLCustomerCare
Position: MTN CustomerCare Agent.
Descriptionof PreviousEngagementsIncludes:
Acknowledge and appropriately greet and assistevery customer in a timely manner.
 Process customer orders in a courteous, efficient and timely manner.
 Organizeworkflow to meet customer deadlines.
 Effectively present and discuss theproducts and services of the company, solicitingonly thosedesired
products/services provided by the company and its vendors to current and prospectivecustomers in a
way that conveys an image of quality,integrity and superior understandingand delivery of customer
needs.
 Manage telephone callsprofessionally,efficiently and with good communication skills.
 Attend to customer questions,complaints and concerns immediately,and facilitatesatisfactory
resolution.
 Receiving, processingand verifyingthe accuracy of orders from customers utilizingthecompany’s
internal CRM and customer purchaseorders.
 Initiatingrequired action for responseto customer servicerequests for order changes, includingthe
maintenance of order/customer information files and communicates changes to the appropriate
personnel/departments.
 Ensures and provides quality serviceto both internal and external customers.
 Receives inquiries fromcustomers and notifyingthe appropriatedepartment for queries that requires
backend support.
 Accesses the company’s internal systems to obtain and extract order information and provide
customer servicemanagement with the data for inclusion in variousscheduled and special reports.
 Participates and provides expertiseas a member of the customer service’s departmental team.
Developing team objectives and recommend changes to existingmethods and systems to increasethe
accuracy,efficiency and responsiveness of the customer servicedepartment as a whole.
CERTIFICATION
CERTIFICATE OF ATTENDANCE
HOW MAY I HELP YOU @ MTN 14TH SEPT. 2012

2. CERTIFICATE OF PARTICIPATION
VALUE BASED CUSTOMER SERVICE @ MTN 27TH MAY. 2014
CERTIFICATE OF PARTICIPATION
PRIORITY CUSTOMER MANAGEMENT @ MTN 14TH APRIL. 2015
.
(NYSC) GOVT SECONDARY SCHOOL BUNZA L.G KEBBI STATE Oct 2011-Oct 2012
Position: Teacher
Descriptionof DutiesPerformed:
 Teaching, Recording and Evaluation of Student’s performance
 Other duties as assigned from time to time.
EDUCATION
University of Ibadan
Bachelor of education (B.sc Ed)-Economics 2008
(SecondClassLowerDivision)
(SSCE)OgedengbeCommercial High School, Ilesa, Osun State 2001
(O’ level Certificate)
(NECO) Iwaro Community Grammar School, Iwaro, Osun state 2002
L.A Primary SchoolOkeEse Street Ilesha Osun State. 1994
(First School leaving Certificate)
COMPUTER LITERACY
 MS Office– MS word, MS Excel, MS Outlook
COMPETENCE
Good intellectual and communication skills.
Multi-tasking.
The ability to work with little or no supervision.
Strong creative activity.
Strong interest in taking up new challenges.
Adaptability to different weather conditions.
Excellent team play ability.
INTEREST
Meeting people, solving problems, music, travelling, sports, instrumentalist
REFREES
Available On Request