1. ANDHRA DEWI @ USHA D/O SUBRAMANYAN
ANDHRA DEWI @ USHA D/O SUBRAMANYAN
CONTACT INFORMATION
Currentaddress : No 10, JalanBersatu9, Taman BersatuRawang,48000 Selangor
Mobile number : +60-017-2895821
Email address : usha_862003@hotmail.com
PERSONAL INFORMATION
BirthDate : 7th
January1986
Civil Status : Single
Citizenship : Malaysian
Gender : Female
EDUCATION
Qualification : Executive DiplomaInManufacturingManagement
Fieldof Study : Management
University : Universiti UtaraMalaysia(UUM)
GraduationYear : 2007
WORK EXPERIENCE
CompanyName : InterContinental Kuala Lumpur
PositionTitle : ClubAssistant
Duration : 5th
May 2014 – Present
RESPONSIBILITIES
- Responsible forall matters pertainingtoFrontOffice Operationssuchasregistration,issuance
of keys,guestrelations,concierge,businesscentre,checkinandcheckout as
well aspreparationandsubmissionof correspondingreports.
- VIPAmenitiesarrangement,Special arrangementsuponrequest
- Attendtoall guestcomplaints,inquiries
- Foodand BeveragesservicesduringBreakfast,High-teaandEveningCocktail
- StockOrderingforFood,Beverages,General stock
- Guestexperience –handle complaintsandimmediateservice recovery
- Professional handlingof VIPguestin5* Hotel
- AssistingindrivingresultsandachievingtargetscoresforHeartbeat
- Cashierreports
EXPERIENCES GAINED
- Provide ahighlevel of customerservice establishedbypropercommunicationand
interpersonal skills.
- Resolvedguestissuesandrequestswiththe goal of providingfirst-rate satisfaction.
- Handledcashdepositsandensuredaccountswere balancedbefore handingovertothe
followingshift.

2. ANDHRA DEWI @ USHA D/O SUBRAMANYAN
CompanyName : Scicom MSC Berhad
PositionTitle : Executive CustomerService (Singtel Project)
Duration : May , 2013 – May , 2014
RESPONSIBILITIES
- Singtel TelecommunicationProject
- Answeredincomingandoutgoingcalls
- Technical support – Immediate troubleshootingviaphone
- ReceivedSupervisorCall Commendations
- Repliedemailsfromclient
CompanyName : Holiday Inn Resort Glenmarie
PositionTitle : F & B Captain
Duration : January, 2013 – May, 2013
RESPONSIBILITIES
- AssistedRoomService andCoffee House
- Organizedstaff foreachshift
- Assignedtoorderstocksandmade sure stockswere sufficientforeveryoperation.
- organise foreveryshiftwithstaff tomake sure sendordersontime
- Achievedmonthlytarget - Revenue
- checkingminibardailyreportstomake sure covermonthlybudget
- Handle guestcomplains
- Upsellingforfoodandbeverages
CompanyName : Crowne Plaza Mutiara Kuala Lumpur
PositionTitle : In RoomDiningAssistant
Duration : January03, 2012 – May 30, 2012
RESPONSIBILITIES
- Answeredcallsfromguestroomsandtookorders
- AssistedRoomService Managertoprepare staff roster
- Upsellingforfoodandbeverages
- Administrative work
PositionTittle : F&B Coordinator(Promoted)
Duration : June 01, 2012 – January03, 2013
RESPONSIBILITIES
- AssistedF&BDirectorinpreparingdailyreports
- Assignedtodomonthlyreports
- Sentand repliedemailstorelevantdepartments
- Administrative work
- Prepared monthlypromotions
- Preparedminutesof meeting
ACHIEVEMENT
- Perfectattendance of the year2012
- Bestemployeeof the MONTH July2012

3. ANDHRA DEWI @ USHA D/O SUBRAMANYAN
CompanyName : GoldkrisTrading
PositionTitle : CompanySupervisor
Duration : January2004 – November2011
RESPONSIBILITIES
- Responsible forproduction,qualitycontrol,stockcontrol,manufacturingoperation
- Sales& marketing
- Purchasedrawmaterialsanddeal withsuppliers
LANGUAGES
English - Fluent
Bahasa Melayu - Fluent
Tamil - Fluent
Telugu - Native
SKILLS
- Has adeptknowledge withMicrosoftOffice(Excel ,word, PowerPoint)
- Equippedwithknowledge of Opera(PMS)
- Computerliterate
- Material controls(MC)
- TMS (Time manningsystem)
- Escape requestsystem
INTERPERSONAL TRAITS
- Strongmultitaskingskills
- Can workwithminimumsupervisionandunderpressure
- Able toworkon shifts,weekends,andholidays
CHARACTER REFERENCES
Ms. Julia Andrea Doepfner
Club Lounge Manager
+60 11-26325142
Mr. Jason
Hotel Ambassador
Intercontinental Kuala Lumpur
+60 17-2834457