1. Glenn A Lacy
Waldorf, MD 20603
(301) 893-1104 Home
(240) 346-7071 Cell
Glennlacy123@gmail.com
PROFESSIONAL PROFILE
Experience includes telecommunications project management, engineering, and implementation
Highly competent with OSS, Xng, Linux/Unix Java Developer Granita, Netsmart Naviscore, CIT,
Microsoft Windows 2000,2003,2008 Word, Excel. Power Point, Vizio, CAD
Heavy focus on telecommunications infrastructure design and implementations
Produced infrastructure and facility designs for Wireless based transport facilities in Center Office,
Sonet, DCS, DLC/DLC, Phone system Avaya, Nortel Meridian SL-1, PBX, DCS, SLC/DLC, ALL Muxs.
QUALIFICATION SUMMARY
I am currently responsible for all phases of installation and operation of outside and inside plant (OSP
&ISP) Fiber Optic and Copper Network as well as end to end testing. Provisioning and customer
support for both voice & data communications environments. Certified in BICSI. Experience includes
field operations and project management within the corporate and the Federal sector.
EMPLOYMENT HISTORY
District of Columbia Data centers
June 2012 – June 2016
Data Job Description ( Optical Data Center Engineer II )
Public Trust clearance.
Physical Security, Radius, Network Management (LAN, WAN) and Server/Open Systems. The
Technical Support Technician troubleshoots hardware, network issues and serves as the focal point
for remote hands and facilities management at the District of Columbia data centers also responsible
for any DNS & DHCP changes upgrades and new builds AC and DC electrical power as it relates to
power draw from network elements on Data Center floor. Responsible for the maintenance and
surveillance of the following Layer 1/2 /3 network elements: Support, resolve, and/or escalate issues
of domestic physical and VM systems within an OpenNet, ClassNet, DMZ, and SIPRNet environment,
Assist with on-site troubleshooting on devices that are down or not accessible by the client. Monitor
power, cooling/environmental, security, and support system performance and condition; reporting
any abnormalities to management and taking any appropriate initial corrective action if necessary.
Assist and provide guidance to the implementation team as needed. Install customer orders including
cabinet or cage setup, office setup, cross-connects and cable testing. Experience with system
monitoring (e.g.,NetIQ AppManager Suite, SolarWinds) Responsibilities include alarm analysis,
ticketing, outage notification, call handling, handling escalations. Experience with all copper including
25-500 pair, Ethernet Cat 5e/6, fiber LC, SC, FC & ST types/ Multi & Single modes. I have fiber light
testing and measurement experience Coordinate outage schedules and change documentation to