1. TANISHA JOHNSON
12212 E. 58TH Terrace Kansas City, Mo 64133
Cellular :( 816)787-6711 Email:jordansmom5@yahoo.com
PROFILE: Experienced and dedicated IT professional with 20 years’ successful experience in
Information Technology field. Proficient in hardware and software maintenance. Solid track
record of providing timely positive response to requests regarding computer related
assistance. A deep understanding of the general organizational confidentiality policies
associated with IT specialist position.
HIGHLIGHTS OF EXPERTISE
• Expert in antivirus, firewall and anti-malware software’s regulation
• Adept at offering timely and highly effective technical support in software patching
• Skilled in inter and intra systems collective network maintenance
• Expert in operational acceptance testing with new systems
• Proficient in day to day maintenance of server infrastructure
• Specially skilled in software related troubleshooting
• OSP fiber design engineering experience in long haul and metropolitan backbone
design
PROFESSIONAL EXPERIENCE
AT&T-Kansas City, Mo
Network Center Technician (2010-Present)
Provided technical assistance to customers, both business and residential, and outside
technicians with DSL related issues.
 Provisioned, Implemented and Supported Ethernet, E1 and Dsl customer data
services. Issued work orders for outside technicians,
 Assisted customers and outside technicians with hands-on troubleshooting of
telecommunications equipment, wiring, and data equipment.
 Programmed systems including but not limited to, Phone systems, voice mail and
DSL modems.
 Act as network administrator during joint ventures and third party IP involvement
for proper functioning and troubleshooting during large scale presentations and
conferences involving use of technology.
 Oversees and manage engineering project schedules.

2.  Performed quality control on circuits and networks using Firebred 6000, T-Berd,
and Oscilloscopes.

AT&T-Kansas City, Mo
Network Technician (2001-2010)
Maintained network for 22 state areas, handling over 100 calls per day. Monitored support for
all network configurations and upgrade issues.
 Achieved high level of support for technicians and customers through patient
methodical approach to problem resolution, with majority of calls resolved using
company standard ISO 9000.
 Managed broad range of installation, upgrade, and troubleshooting for networks.
Ran processes for Oracle, DBWn, SMON, PMON, upgrades.
 Maintained quality and continuity of IDNX, ADNX, SONET, Second and Third level
Multiplexers, T-coders, [company name], D4 Channel Banks, Modems, Fiber Optic
Modems, and Cryptographic devices.

Kansas City Water Department-Kansas City, Mo
Plant Operator (2000-2001)
Maintained water treatment facilities for Kansas City area. Read adjusted meters and gauges
to make sure the plant equipment was working properly. Operated devises that fed chemicals
into the water to treat it.
 Worked to remove pollutants from wastewater so it was safe to return to
environment. Controlled pumps and valves that move the water or wastewater
through the treatment process.
 Monitored events, materials and surroundings. Took samples of water for lab
analysis. Made minor repairs to valves, pumps and other equipment using hand and
power tools. Worked under emergency conditions, using special safety equipment
and procedures.
ADT SECURITY-Kansas City, Mo
Technical Assistance (1999-2000)
Handled alarm dispatches, service requests and general customer inquiries. Provided
diagnostic and technical support for ADT customers and Technicians.
 Handled dispatches, service requests and customer inquiries. Placed necessary
calls to verify alarm. Dispatched proper authorities. Notified responsible
authorities.

3.  Explained physical layout and functionality of hardware to guide technicians
through repairs for equipment. Escalated extensive technical problems.
Experienced with technical troubleshooting remotely and date entry.
US Army-Ft. Hood, TX
Telecommunications Operator
Operated and performed unit level maintenance on manual and automated
telecommunications equipment. Performed COMSEC Custodian functions. Performed (PMCS)
Preventive Maintenance Checks and Services on assigned vehicles and power generators.
 Received, stored, issued, destroyed, and accounted for COMSEC equipment and keying
material. Operated automated message switches and strategic telecommunications
centers using system command consoles, computer terminals, processors, magnetic
tape units, disk packs, tape readers, visual display units, facsimile, and associated
COMSEC devices.
 Performed off-line message recovery and tracer actions. Corrected message and
circuit continuity discrepancies. Coordinated with system operators and controllers to
resolve system and circuit difficulties. Supervises the operation of computer terminal
devices, maintains files and records, composes and edits correspondence and
documents; generates reports for the ISSO. Set up and maintains logs, rosters, status
boards, charts, graphs, view graphs, and performs messenger supervisory duties
required by information service support. Prepared reports, records, and analysis
pertaining to telecommunications operations. Requested operating supplies and spare
parts.

Provided reliable secure long haul network connectivity.
 Responsible for the management of encryption/decryption devices, and the appropriate
handling and destruction of related COMSEC keys and materials.
 Pulled, installed, and terminated CAT 5e, CAT 6, and fiber optic cables.
TECHNICAL STRENGHTS
• OS: Windows, Linux, Dos
• Languages: Java, C+, Java script
• Malware detection and deletion
• MS Server infrastructure 2000 till vista
EDUCATION
RAYOWN HIGH SCHOOL- Raytown, Mo 1995
BASIC MILITARY TRAINING-Ft. Jackson, SC 1995

4. ADVANCED INDIVIDUAL TRAINING-Ft. Gordon, Ga 1995
COMMUNICATIONS SECURITY COURSE-Ft. Hood, TX 1998
NETWORK FUNDAMENTALS-Irving, TX 2001
ESAC PSU/SS7/CM3-SW-Kansas City, M0 2001
POWER OVERVIEW TRAINING-Shawnee Mission, Ks 2002
1AESS SOS-Independence, Mo 2002
5ESS AM, CNI HARDWARE MTCE-Irving, TX 2002
5ESS SWITCH MTCE: CM HRDWR MTCE-Irving, TX 2002
5ESS SWITCH MTCE: SWTICH SURVEILLANCE-Kansas City, Mo 2002
5ESS SWTICH MTCE: SYSTEM FUNDAMENTALS-Kansas City, Mo 2002
LONG TERM ANALYSIS OF A 5ESS SWITCH-Irving, TX 2004
INITIAL POWER TRAINING-Shawnee, Ks 2005
5ESS SWTICH MTCE: SYSTEM RECOVERY-Kansas City, Mo 2006
5ESS SWTICH MTCE: SYSTEM ANALYSIS-Kansas City, Mo 2006
5ESS BASIC MTCE AND TROUBLESHOOTING-Kansas City, Mo 2006
CODE RED & YELLOW PROCEDURES/SSY-SW-Kansas City, 2007
DMS SUPERNODE BASIC SYSTEM MAINTENANCE-Kansas City, Mo 2007
3A TRANSLATOR-Kansas City, Mo 2008
ISDN PRI RATE INTERFACE PROV & MAINTENANCE-Kansas City, Mo 2008
BBT TEST SYSTEMS-Earth City, Mo 2010
BBNMS-Earth City, Mo 2010
SOFTWARE DEFINED NETWORKS-Kansas City, Mo 2016
BIG DATA-Kansas City, Mo 2016
NETWORK FUNCTIONS VIRTUALIZATION-Kansas City, Mo 2016
NETWORK TRANSFORMATION-Kansas City Mo 2016
VIRTUALIZAITON AND CLOUD COMPUTING-Kansas City, Mo 2016

5. PROJECT STREAM AND VIDEO-Kansas City, Mo 2016