1. Courtney Smith 480-251-5966
courtneysmithmail@gmail.com
www.linkedin.com/in/csmith15
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EDUCATION
Arizona State University Tempe, AZ
Bachelor's Degree for Interdisciplinary Studies in Business and History 3.81 GPA - Summa Cum Laude
SKILLS
• Languages: fluent in English and Estonian.
• Superb customer service abilities. High NPS and Quality Assurance
• Excel in either team or individual work environments
• Degree focused on integration of experience and academic perspectives to achieve synthesis, create
something new, and solve problems.
• Proficient with Infusionsoft, Netsuite, Windows, Microsoft Word, Excel, Powerpoint. Basic familiarity with
HTML coding
• Social media experience with Facebook, Twitter, Tumblr, LinkedIn, Instagram, Skype, Google
PROFESSIONAL EXPERIENCE
Infusionsoft Chandler, AZ Sept 2014 – Present
Customer Delight Support Representative – Chat
• Engage customers quickly, efficiently via chat (and phone as needed) regarding the Infusionsoft app and
other account services
• Provide resources, screenshots, and custom videos to pinpoint solutions to customer needs
• Refer customers to VAS for additional training and services that may benefit their use of the app
• Work across teams and departments to assist customers
• Write daily newsletter to track team metrics and help as a guide for new team members in acclimating to
role
Total Life Counseling Gilbert, AZ April 2012 – Sept. 2014
Front Desk Manager
• First point-of-contact for new clients. Compile new client portfolios.
• Contact insurance companies about clients' plan benefits and collect co-payments for appointments
• Manage accounts receivable for the practice
• Oversaw transition to a new office software, taught counselors how to more effectively use the program's
tools to track client profiles, schedules, and payments
Gilbert Historical Museum Gilbert, AZ August 2012 – Dec. 2012
Applied Studies Intern
• Re-designed and updated visitor brochures to enliven the museum’s image and mission in the community
• Researched other museums’ websites for areas of improvement in operations, programs, efficiency and
fundraising to report to Long Range Planning Committee
• Gauged community interest by cataloging “mentions” in local publications
Wells Fargo Bank Mesa, AZ July 2008 - June 2010
Teller
• Processed bank deposits, withdrawals, and cashed checks
• Engaged customers in friendly conversation to assess banking needs
• Offered appropriate banking products to suit customer's financial goals