J.Sethu Subramaniyan is seeking a greater role leveraging over 9 years of experience in HR Operations including handling a team of twelve. He has extensive knowledge of HR Operations and processes people's information in systems like PeopleSoft, QSV 2.8, and MS Excel. As a Senior Officer for background check evaluations at Wipro BPO, he allocates work, monitors activities, audits work, and updates clients. He previously served as an SME for background verifications and ensured final reports met deadlines.

1. J.Sethu Subramaniyan
# 61/28 Adroit Sculptra Oliver Road Call: 94445 09964
Mylapore Chennai 600004 Email: sethusj@gmail.com
Objective:
Over 9 years of experience in HR Operations. Handling a team of twelve. Looking for a greater
role in my next assignment to put my experience to good use.
Technical Skills:
PeopleSoft HRMS QSV 2.8 IEX Scheduling
CLARIFY HireRight MS Excel
HRCMT CSPi Odyssey
NiceLogger MS Access Avaya CMS
Profile Summary
 Extensive knowledge in HR Operations – Over 9 years in HR Operations.
 Advanced communication – Customer handling over phones/emails
 Proven leadership skills – Leading the team to effective delivery even in the tough situations.
 Ability to make strong decisions to ensure positive outcomes – Reduced ETA.
Professional Experience:
Wipro BPO, Chennai
Tenure: May 2011 – Till Date
I am working as Senior Officer to the background check evaluations team. Our client is a leading
retail chain in United States.
Responsibilities:
• Handling a team of 12 members.
• Allocating work and responsibilities to the team members.
• Regularly monitoring the team’s activities
• Auditing the work and preparing a report for ‘performance linked pay’ for the team members.
• Updating the Client about the key activities in weekly review meeting.
• Conducting daily huddles and briefing the Team about process updates.
• Conducting Calibration sessions to ensure the entire team is on the same page in the activities
we handle.
• Escalation handling
Environment: People Soft, Citrix, Ciboodle HRCMT, USIS, MS Access, Odyssey

2. First Advantage Private Ltd, Chennai
Tenure: Nov 2006 – May 2011
SME (Sr. Associate by designation) for Background verification for domestic clients.
Responsibilities:
• Handling 20 to 25 active clients for their process.
• Ensuring the Final Reports reach the client in time.
• Updating the Client with the key data on regular basis.
• Briefing the team with the updates.
• Updating SOP in line with the latest updates as received from the Clients and sharing them
with the team timely.
• Partnering with the processing team to drive the work done within TAT.
Environment: CRM: QSV 2.8, CSPi
Reliance Info streams (P) LTD, Chennai, “Reliance Group of Company”
Tenure: Aug 2003 – June 2006
Role: An individual contributor (Customer Interaction Executive) with customer interaction
being the primary responsibility.
Responsibilities:
• Customer interaction at a regular basis.
• Efficiency in handling irate customers and skills in enhancing CSAT
• Had been a part of the escalation desk.
• Knowledge SPOC and share with the team about the updates in the daily huddle.
• Quality auditing the calls taken by the team.
• On-Floor assistance to junior members.
Environment: CRM: Clarify, CMS: Avaya CMS, Quality: Nice Logger, Scheduling: IEX
Education, Knowledge and Certifications:
• M.B.A in Personnel Management - Allagappa University Karaikudi
• Bachelor of Commerce - The University of Madras, from A.M. Jain College, Chennai.
• Advanced Diploma in Systems Management - NIIT