1. Collin Michael
124 Sanderling Dr., Haines City, FL 33844
Mobile: 678-595-3547 / E-mail: collinmon2003@yahoo.com
Objective
To secure a position within your progressive and innovative organization as a team management
professional. My most powerful asset is an ability to relate and communicate with all people and to
determine when and where it is possible to contribute my knowledge and erudition gained thus far
in my workexperience.
Experience
International Cruise & Excursions Inc. December 2013 – November 2015
AccountsManager,FloorSupervisor(InTraining),TrainingAssistant
• Working with Corporate Accounts: Department of Defense (all Military Branches), Federal
Government, State Government, Government Contractors
• Call Center Out Bound Sales
• Responsibilities included training of new agents, coaching & development of those new
Agents as well as live monitoring of current agents on Out Bound Telephone Sales
procedures and techniques.
Hilton Grand Vacation Club April 2013 - December 2013
DirectSalesAgent
• Following Hilton’s procedure’s for making calls to Owners of HGVC members and
Recommending modifications to their existing portfolio.
• Responsible forupgrades and additional purchases to their account,minimum set at $7,000.
Construction Connections, Inc. September 2011- October2012
CustomerServiceManager
• Providing the method, details, and means of performance for the Company’s Services, by
managing a Team of 10 Customer ServiceAgents.
• Responsible foraccounts receivables and collections,improving the company’s net profitby
18% since 2011 to 2012 from $6,500,000 to $7,670,000.
Vacation Village Resorts/Lando Realty Inc. April 2005 - March 2011
Real Estate PropertyManagementShiftSupervisor
• Held a number of positions with VV Resorts; starting as an agent, then manager, and
promoted tonight shift supervisor where I managed an out bound call center.
• Responsibilities were to train, staff and oversee the selling of four resort properties.
• Manage agreed upon annual unit and profitability target of 4 million dollars, developing
performance appraisals and correctiveaction/termination.

2. • Coached and motivated team of Real Estate Agents to achieve individual/team performance
goals.
American Resorts International (ARI)| April 1998 - April 2005
Chicago, IL, Atlanta, GA, Philadelphia, PA
HumanResourcesManager/SalesManager
• ARI, a Vacation Ownership that operated in three major cities in the United States; offering
twoProperties in Austria and one in St. Maartin, DWI
• Responsible forhiring/training Sales Agents.
• Maintaining attendance records and completed weekly payrollreports.
• Develop response guidelines forall escalated customer situations.
• Initiate procedures for scheduling and conducting property Tours for individuals in the
Atlanta & Philadelphia Offices.
Education
Associate Degree, Business Administration, Data Processing
Branell college | Atlanta, GA
Completed 2 Associates Degree Programs in 1 year
Certification
Real Estate License FL # SL3200048 Active
Leadership Essentials Program
Council Leadership (currently enrolled)
Professional Memberships/ Affiliations
National Association of Realtors
Honors&Awards
National Honor Society, Deans List, Basic & Advanced Leadership Programs US Army 1978-1986,
Humanitarian Service Medal, Jump Qualified