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NSI Presentation

  1. 1. EXECUTIVE SUMMARY  Network Services Integration Inc is your one stop shop for all of your IT needs  nationwide. NSI Inc. is an established high‐technology service provider, with an  extensive portfolio of services and exceptional servicing experience. NSI Inc. is a  behind‐the‐scenes nationwide IT support provider for some of the largest institutes in  corporate America.    NSI Inc.ʹs highly capable team has built a superior reputation in the areas of hardware  integration, software development and remote management; specializing in  nationwide IT operational support. The company has years of experience providing  practical and cost‐effective information systems solutions and technical staff for  various businesses across the U.S.  Our services include nationwide roll‐outs, project  management, system integration, performance optimization, technology refresh,  IMAC services, network maintenance for wide and local area networks, VOIP  integrations, network optimization, structured cabling, IT staffing, data capture,  software integration, network and desktop technical support.  NSI Inc. is dedicated to provide the absolute best nationwide service and support  through our extensive network of professional IT technicians and certified project  managers. We are committed to client relationships and you can count on us for  world‐class support and IT solutions that will work for your business.     NSI Inc. is partnered with United Technology Inc. to provide additional flexibility and  expertise in the market place.  UTI is a new technology service provider that offers  over 20 years of technical experience for the Health Care Industry, Financial Services  Industry and Process Plant Industry.    QUALIFICATIONS    NSI Inc. has a staff comprised of some of the most experienced and knowledgeable  information technology professionals in the country. Through our partnerships with  some of the nations most reputable advance training centers we are able to hand pick  the absolute best in class.  Our current support expertise ranges from entry level  technicians to degreed MIS/ telecommunications professionals to certified project  managers to PhD’s. Our support staff not only harbors superior technical skills but  NSI Inc.  makes communication skills as important, thus providing our client’s with  well rounded technicians that can not only fix a problem but can also communicate  and document all pertinent information of the project.          
  2. 2.   CLIENT LOYALTY   We approach each prospective client with the idea that we are beginning a long‐term  relationship that will need to be nurtured over time. This attitude is the reason why so  many of our prospective clients have become our business partners, forming mutually  beneficial relationships in which both our customers and we have grown.   Underlying this objective is the belief that our success is and has been dependent on us  providing our client’s exactly what they need .This is accomplished by listening  attentively to our clientsʹ needs, then striving to meets those needs with the highest  level of satisfaction.  MARKET LEADERSHIP  In order to continue to be a leader in IT managed services , NSI Inc. diligently stays  abreast of industry trends, continually looks for areas in which to expand, and seeks  out individuals who are not only knowledgeable in their respective fields, but whose  work ethic resonates with our core values.  This objective is built on the belief that to be average in the marketplace is simply not  good enough.   GROWTH   Growth of our consultants means growth for your company; growth of your company  means growth for ours. By taking an organic view of the consultant‐client relationship   a view in which what benefits one, benefits all ‐ we are able to harness the full human  potential of this dynamic and achieve maximum growth for all parties involved.   Growth comes from taking smart, calculated maneuvers where everyone in the  relationship wins.           
  3. 3. NSI Service Qualifications Questions 1. Do you have the ability to monitor your network? 2. Can you remotely manage network problems? 3. Do you have a Help Desk and Ticketing System? 4. Can you install, and manage the licensing of software on your network’s PCs? 5. Can you predict hardware failures? 6. Which of the following do you experience at your site: a. Performance slows b. Bandwith problems c. Internet connectivity problems d. Server crashes e. Free space problems f. Login problems g. E-mail spam & Pop-ups happening? h. Viruses i. Security problems 7. Can you get real-time e-mail alerts of problems? 8. How many networks are you responsible for? 9. How many servers? 10. How many PCs? 11. Are you the Network Service decision maker? 12. Is there a plan/initiative for Network Service Management? 13. Other major initiatives happening or coming soon? 14. What has been budgeted? Network Service Management included? Alex Vega 866.671.0089 X202 or email at avega@nsintegration.com 12207 Wilshire Blvd. #203 Los Angeles CA 90025 www.nsintegration.com © Copyright Network Services Integration, Inc. All rights reserved.
  4. 4.   NSI DEVELOPS PC STANDARDIZATION PLAN FOR A NATIONWIDE FINANCIAL INSTITUTION Overview A Nationwide Financial Institution, that encompassed 28 states and a corporate complex, approached NSI for assistance in upgrading their installed base of legacy desktop computers. At the time, the client had an estimated 5200-6500 with a blend of Windows 98/2000 PCs across their network. These were primarily non-standard clone machines, using legacy application versions, such as Microsoft Office 97/2000, and many lacked antivirus software. Also, due to the limitations of Windows 98/2000, the client was not leveraging its investment in Windows Active Directory. The Challenge The client had little control over the PC environment, so the conditions of most of the systems were undiagnosed, and the Company lacked both an inventory and an ability to provide remote support for these computers. Thus, the company’s relatively small IT staff was overwhelmed supporting these unstable systems and the majority of the user population was discontent with the condition of their computers. The C-Level wanted to purchase new computers for the Company, but there was no plan in place for how to deploy them, and there was no IT department time available to manually configure and install them across the organization. Methodology To gain control of the situation NSI immediately recommended that the client begin a PC Standardization project with the goals of both deploying the new PCs quickly and efficiently and of ensuring that through standardization the condition of the new PCs would not devolve into the unmanageable mess that currently existed. The first phase of the project was to develop a company-wide PC standard and a process for deploying it. NSI would then test this standard and the process in a small but statistically representative pilot test, before moving forward with the purchase and mass deployment of thousands of new PCs. This process included the following procedures: • Assess and inventory the legacy PC to be replaced
  5. 5.   • Automate the installation and configuration of the PC operating system and base application suites • Configure per-user settings (e.g. email profiles, printer settings, etc.) • Migrate user data from legacy PC to the network • Physically deploy the new PC to the classroom • Perform Q/A Testing • Provide support as-needed This strategy was to become the basis for the first phase of the PC Standardization process; however, the client could not afford to replace all existing PCs at once, nor did they expect to have the means to do such large scale upgrades in the future. So NSI proposed a plan for the staggered replacement of one third of the total PCs for the first three years and an ongoing hardware refresh plan thereafter. Solution At the client’s request, NSI began work on the first phase of the proposed PC Standardization project. The NSI team first met with representatives of the client’s IT staff and other stakeholders to identify the requirements for the new PC standard. By working together and getting input from all those involved, the team identified a standard hardware platform and a standard software image, as well as several existing client standards and conventions that would be incorporated into the new system. NSI also solicited client input for the use of management tools and methods of deploying non-core applications across the organization before making a final recommendation for the use of NSI’s Service Center and Onsite Manager. To deploy the standard PC “image” to new systems, NSI selected Altiris, an industry leading tool for cloning a prototype PC configuration onto new computers. This allowed for the Windows XP operating system and all core applications to be installed at once, in about 10 minutes, as opposed to individually performing each installation. To transfer data from legacy PCs, NSI utilized the “personality capture” feature in Altiris, which is an automated script, which scanned the local Windows 98/2000 hard drive for selected files and file types and uploaded them to a file share on one of the client’s servers. Additional Altiris tools used in the process automated the installation of critical
  6. 6.   security updates for Microsoft products, and Symantec Antivirus Corporate Edition, a centrally managed antivirus solution. Microsoft Defender was also used, for spy ware protection. NSI also utilized Active Directory Group Policies to support and control the new PCs. This took advantage of desktop Folder Redirection, which is intended to encourage users to store all of their data on the network, rather than on their local PCs, which are not backed up. Result The pilot test was successful and resulted in few substantive changes to the originally designed image and process. At the conclusion of the pilot, NSI delivered a detailed, 35- page “PC Standardization Plan” document outlining every aspect of the process in detail. The process created by NSI is now being used to deploy the first wave of approximately 2500 new PCs.  
  7. 7.   NSI INSTALLS CISCO MANAGED WIRELESS NETWORK FOR AN UPSCALE DOWNTOWN CHICAGO HIGH RISE Overview An upscale Downtown Chicago High Rise was seeking to replace their existing wireless network with a new system that will comprehensively cover the building’s 30 floors. Previous attempts at wireless networking were met with poor results—therefore, the HOA mandated a new solution that offered nearly complete coverage of the building while providing all users ease of use. Challenge Simplicity of access to the new wireless network was a key consideration in the project. The building’s wireless network had to be accessible to all guests of the building, not just the tenants since this building was a “mixed use” facility and they had business centers as well as condos. NSI was retained to design, implement and configure the new wireless network. NSI was also tasked with providing project documentation and conducting a knowledge transfer to NSI’s technical personnel which would be providing ongoing support. Due to time and budget constraints, the HOA wished to approach this project in two phases: the first of which would include five pre-determined high-priority areas to offer existing tenants an immediate improvement over the old wireless network. After successfully implementing the first phase, the wireless network would be extended to the rest of the building. NSI recommended a centrally managed wireless solution based upon Cisco wireless hardware. The advantages of the type of architecture NSI recommended and implemented are many: centralized policy control, automated configuration of new access points and seamless transition between access points during client roaming. To centrally manage the access points, Cisco’s Wireless Control System (WCS) management software was deployed. A feature of this system allowed NSI to construct a visual quot;heat mapquot; of the area covered by the installed lightweight access points. The system was also capable of being expanded to provide wireless location tracking services. Authentication for the new wireless network was handled through Cisco’s Secure Authentication Control System (ACS). In accordance with the HOA’s existing wireless standards, web authentication was used as the primary security mechanism, authenticating user credentials against the HOA’s main database.
  8. 8.   Solution NSI developed a project plan to implement, test and prove the wireless network to meet the client’s objectives. First, NSI conducted a site survey to ensure the optimal placement of the wireless access points. After those were installed, NSI coordinated with the client’s building management team to properly address and configured the wireless devices. From the Wireless LAN Controller, the access points were discovered and added to a test wireless network. Next, the wireless functionality of the devices was confirmed by both NSI and the client. Once wireless networking was established, NSI installed and configured WCS, the central management software. To validate the software, NSI configured new access points remotely without requiring physical access to the wireless devices or the controller. A disaster recovery plan was designed and proved while NSI documented the entire configuration for the client. In the most complex segment of the project, NSI implemented the web authentication piece. NSI was able to provide the mandated authentication using Cisco’s ACS connecting to an external Radius server. Any tenant or guest throughout the building was able to sign in to the wireless network using their existing credentials. Results Following a successful two-week pilot of the new wireless network, the wireless network was enabled in full production mode. The wireless coverage exceeded the client’s expectation and feedback from tenants, the HOA and business center guests were overwhelmingly positive.  
  9. 9.   NSI PROVIDES OUTSOURCED IT SUPPORT FOR A WORLD CLASS MANUFACTURER OR PRECISION PARTS Overview Earlier this year, a global provider of precision, function-critical parts for the aerospace, military, medical, electronic equipment and commercial markets was going through a significant merger and acquisition phase, which resulted in the division of the company into several separate operating entities. All shared IT systems and staff were utilized by one group, leaving the others with a very short timeframe to implement new systems and find a support solution to handle all aspects of their IT needs. Challenge The deadline for this initiative was set by political forces that did not take into account the time necessary to plan and execute a smooth transition, so the client knew that outside assistance would be needed. Methodology The client contacted and interviewed several IT service companies and ultimately selected NSI because of its breadth and depth of IT expertise, flexible support options, and its excellent references providing similar services with other manufacturing clients. NSI’s recommendations included two major components:1) A flexible agreement to provide on-going IT support; and 2) A comprehensive project to implement new IT systems and migrate existing data and applications from the departing servers The project included the implementation of a completely new IT infrastructure, including:
  10. 10.   · Server hardware · Data center equipment · Network printers · Windows Active Directory domain · Exchange 2003-based messaging system · SQL 2005 database server · Managed antivirus and spam filtering · Remote backup systems · Firewall configuration In addition to installing and configuring these systems, NSI migrated existing user data and applications, including the client’s ERP system, from the legacy environment to the new platform. For support, NSI recommended its signature Managed Solutions Platform. With NSI’s MSP, the client was able to access the expertise of NSI’s entire pool of IT professionals while engaging a custom combination of on-site services that were tailored to their specific needs. NSI initiated the support work immediately to smooth the transition from the outgoing support staff to the NSI team. This also gave the NSI team an opportunity to become familiar with the legacy systems in the environment, allowing NSI to better support the migration from the old systems to the new platform, while providing the client with greater confidence in a transition without downtime. In the course of providing on-going support to the agency, NSI created comprehensive documentation of the client’s IT systems, to serve as a tool when managing the servers, applications and other devices on the network. This Knowledge Base, stored in NSI’s Support Center gave the company valuable information that aided in decision making and demonstrated that the systems managed by NSI are well organized and configured according to industry-accepted best practices. NSI also provided
  11. 11.   the client with regular written status reports, detailing the weekly support activity, identifying open tasks as well as potential problem areas that the client needed to be aware of. Migration to New Systems The client had a very aggressive deadline for the system migration to: · Purchase and receive new hardware and licenses; · Build and configure the new systems; and · Migrate off of the legacy systems before they were physically taken away. To meet this goal, NSI marshaled a team of senior consultants and system architects to rapidly design and implement a completely new IT environment that would provide all the services of the legacy system, while giving the client an up-to-date foundation for future growth. NSI also assigned a project manager to coordinate the team’s efforts and to ensure that the project was performed efficiently and stayed on schedule. Building the new environment included modifying the existing server room with racks and uninterrupted power and network connectivity. New Windows servers were setup and a new Active Directory Forest was created. Microsoft Exchange was implemented as the primary messaging system, and configured to provide secured access to remote Outlook clients. To filter spam and email­ based viruses, NSI implemented a Sonic Wall appliance. Centrally managed antivirus software was also used to protect PCs and servers. A new backup and disaster recovery system was then implemented to ensure that all of the company’s data was protected with SOX best practices. NSI then migrated all existing user accounts and data, as well as network applications and PCs, to the new systems. Following this migration, NSI created written and graphical documentation of the new systems, to give the client a clear
  12. 12.   picture of how their critical IT systems work together and to streamline support. Result NSI was able to meet the client’s hard deadlines and complete all critical work under a tightly compressed schedule. The project was successful. On the first day of the business, the client was up and running on entirely new systems and suffered no unexpected downtime or lost productivity as a result of NSI’s work. The system NSI implemented not only preserved the functionality of the legacy systems, but also added new features and tools that allowed the company’s employees to be more productive and for their information to be more secure. Following the completed implementation, NSI continued to provide post-migration support and fine tuning of the new systems, as well as the on-going day-to-day Managed Solution Platform for the users and the systems they depend on.