1. Christina Bieckert
122 Schooner Dr. ● Newport News, VA 23602
(757) 369-9015 ● Williamsmama2707@yahoo.com
CAREER GOAL
To obtain an Administrative Assistant position that will utilize my organizational skills, current customer
service experience, and my education in business administration and management.
EDUCATION
Bachelors of Arts in Business Administration 2010
American InterContinental University Hoffman Estates, IL
• Concentration: Healthcare Management
• Coursework: Financial management, Managerial Accounting and Organizational Control, Global
Strategic Management
Associate of Arts in Business Administration 2009
American InterContinental University Hoffman Estates, IL
• Concentration in Healthcare Administration
• Coursework: Computer Applications, Introduction to Accounting, Project Management,
Management and Leadership
COMPUTER SKILLS
• Microsoft Office Suite 2013
• Service Bench
• Vtiger CRM 5.1.0
PROFESSSIONAL EXPERIENCE
Senior Agent/Team Leader 2014-Present
BTTW Warranty Smithfield, VA
• Input customer date from one system to another
• Call customer and schedule them for service with
Independent Service Provider
• Follow up on repair of customer’s mower to completion
• Supervise 6-7 other agents
• Check agents tickets on a daily basis
• Answer agent emails and check paperwork
• Completed administrative paperwork and reports
• Attend conference calls and Team Leader meetings
Child Nutrition Specialist 2012-2013
Newport News City Schools Newport News, VA
• Prepare and serve food to children on a daily basis
• Clean serving line and prepare for next day.
• Take money and work a cash register
• Perform closing reports and count money
Team Lead/House Keeper 2008 – 2011

2. Merry Maids Newport News, VA
• Interact with customers in their own home regarding services they need for the day.
• Make sure that customer is completely satisfied in regards to service provided.
• Insures that paperwork for each house is complete.
• Collects payments for services rendered and addresses any overdue payments with customers
Head Cashier 2006 – 2008
Home Depot USA Gloucester, VA
• Managed cashiers through organization of their lunch breaks and station placements.
• Trained new cashiers on computer register system and how to count and receive monies at the
beginning and ending of their shifts.
• Answered phones and called customers regarding orders for pick up.
• Resolved problems for customers regarding products or other associates.
• Utilized register database to finalize sale transactions, process payments for purchases, and to
balance drawers according to the day’s sales.
Hotel Front Desk Clerk 2005 – 2006
George Washington Inn Williamsburg, VA
• Input reservations into computer system.
• Call neighboring hotels to check on rates and vacancies.
• Insure guests are completely taken care of and happy.