1. Education
GED (11/12/2000)
 Completed GED at Mesa Community College
 Address: 1833 W Southern Ave, Mesa, AZ 85202 Phone: (480)461-7000
Qualifications (16years customer service experience)
 8 yrs.retail sales experience
 5 yrs.inbound phone customer care & up selling (Papa John’s,Domino’s,Pizza Hut)
 1 yr. out bound phone sales (call centers)
 2 yrs.managinga crew or 2-15 team members (Papa John’s)
 1 yr. Lead sales (Michael’s Arts and Crafts)
Skills
 Computer/technology expert
 Proficientatusingcomputer programs (Word, Excel, PowerPoint, Outlook,Internet.
 Outstandingcustomer serviceability.
 10 key
 Problem solving
Experience
ShiftManager (11/09/2011 – 08/072015)
Papa John’s Pizza LLC. (2733 N. PowerRd.Mesa, AZ85215)
 Manage a crew of 2-15 team members.
 Maintain allowablefood & labor costpercentages
 Answer multiplephone calls fromcustomers at the same time, whilemaking surethat all their needs are meet and
they are satisfied.
 Calculatecash valuesfor the store, total the cash atthe end of the day create the cash deposit, transportthe deposit
to the bank.
 ProvidingExcellentCustomer Service
WORK HISTORY
Jonathan Russell Gaspar
Phone: (480)263-3507
E-mail: jrgaspar2@gmail.com

2.  Papa John’s Pizza: 11/2011 – 08/2015 (Master Certified Shift Manager, Cashier, Inbound Phone
Sales, Delivery Driver, Cook, Food Prep, Inventory Management))
 Olive Garden: 02/2012 – 04/2012 (Dishwasher, Prep Cook)
 The Twist Drive-in: 06/2011 – 08/2011 (Cook, Food Prep)
 Jackson Accounting: 02/2011 – 04/2011 (Advertizing, Marketing)
 Michael’s Arts & Crafts: 09/2007 – 12/2009 (Lead Sales Associate, Cashier, Stocker)
 Staples: 04/2009 – 10/2009 (Cashier, Sales, Stocker)
 Chevron: 05/2007 – 09/2007 (Cashier, Inventory & Cash Management)
 The Brunkala Ranch: 10/2006 – 09/2007 (Ranch Hand)
 Painted Mountain Golf Resort: 07/2006 – 08/2006 (Dishwasher, Food Prep)
 Pizza Hut: 05/2006 – 07/2006 & 08/2005 – 10/2005 (Inbound Phone Sales, Cook, Food Prep)
 Subway: 03/2006 – 04/2006 (Customer Service, Food Prep, Store Opener)
 Broadway Palm Dinner Theater: 12/2004 – 01/2005 (Busser)
 Domino’s Pizza: 12/2003 – 11/2004 (Certified Master Employee, Inbound Phone Sales)
 Target: 09/2002 – 01/2003 (Stocker, Customer Service)
 Desert Peaks: 08/2002 – 09/2002 (Cook, Food Prep)
 B & B Pools:05/2002 – 07/2002 (Pool Repair)
 Calibrus: 12/2001 – 01/2002 (outbound phone sales)
 Pro Marketing: 09/2001 – 10/2001 (Outbound Phone Sales)
 Starmart: 08/2001 – 09/2001 (cashier, Graveyard Shift)
 Renaissance Festival: 02/2001 – 04/2001 (Cook, Food Prep)
 Corestaff: 11/2000 – 12/2000 (Machining Small Parts)
 Blockbuster Video: 07/2000 – 10/2000 (Cashier, Stocker)

3.  Fry’s Food & Drug Store: 01/2000 – 03/2000 (bagger, Cart Attendant)