1. Charlotte Jakes
4058242584
8559 Candlewood Dr #504 Oklahoma City, Ok 73132
jakescharlotte@att.net
EXPERIENCE
Technical Support Representatives
Aug , 2015 / Present
Xerox
Yukon, Ok
Assist customers with troubleshooting their ios device using Apple
protocol. IPhones, iPads, and Ipods. Also assist with windows and Mac
related issues such as deleting itunes and reinstalling itunes. Also
troubleshoot simple network issues such as WiFi or blue tooth. Assist
customers with resetting their passwords for apple ID.
Customer Service Representative
May , 2014 / Jan , 2015
Williams Sonoma
Oklahoma City, Ok
Assist inbound callers with order information such as order status or
placing orders. Applied discounts and made follow up calls to customers.
I was a team lead who walked around answering internal customer
questions, taking escalating calls. Giving compensation to customers
Travel Specialist
Oct , 2003 / Jan , 2005
Cendant Travel
Moore, Ok
Booked reservation packages for customers with airfare, hotel, and car.
Also booked cruises for customers.
Customer Service Representative
Aug , 2000 / Aug , 2003
Sprint PCS
Oklahoma City, Ok

2. Assist customers with plan changes, and billing questions. Assisted with
activating service, phone number changes, and payment plans
SKILL HIGHLIGHTS
Windows, Mac, customer service oriented, skilled troubleshooter,
thinking outside the box
EDUCATION
1993 / 1994
Putnam City High School
Diploma