Dorene Robles is seeking a bilingual customer service position. She has over 15 years of experience in various customer service roles providing assistance to customers via phone and in-person. Her skills include being fluently bilingual in Spanish, proficiency in Microsoft Office, strong problem solving, and troubleshooting abilities.

1. 4138 N. Longview Ave #A110
Cell: 480-241-8944
Kgastelum9221@gmail.com
DORENE ROBLES
OBJECTIVE Bilingual Customer Service Representative who maintains a high level of
professionalism, patience and efficiency to minimize customer
dissatisfaction and increase customer loyalty.
SKILLS & ABILITIES Fluently Bilingual Spanish
Typing 45 wpm
10 Key
Troubleshooting skills
Proficient with Microsoft Office
Strong Problem Solving ability
EXPERIENCE ADECCO PHX, AZ
Nov. 2013-Jan. 2014
Assist customer with submitting orders on the Target.com website.
Assisted level I representative with management calls.
Provided accurate and appropriate information in response to customer
inquiries.
TOTAL TRANSIT GLENDALE, AZ
Sept. 2013-Nov. 2013
Provided accurate information in response to customer inquiries.
Assisted customer service inquiries in a timely manner and accurate
fashion.
Inbound calls for needed transportation.
Stream Global Phx, Az.
Aug.2011-Feb.2013
Received inbound customer service calls for a cellphone company’
Assisted in going over billing inquiries.
Troubleshoot cellphones over the phone.
Advised of other offers and services’
Transferred calls to correct departments when needed.
Good Neighbor Support Services Goodyear, Az
Sept. 2008-Sept. 2009

2. Page 2
Assisted clients with every day chores, such as cleaning, bathing and
dressing.
Accompanied clients to doctor visits.
Also accompanied clients to respite care.
First Health Group Scottsdale, Az
Aug. 1996- Aug. 1998
Assisted customers with locating nearest doctors, pharmacy, or hospitals
within a 50 mile radius,
Hospital Pre-Certifications over the phone.
Assisted Nurse Case Managers with translating medical records sent from
Puerto Rico and Dominican Republic.
.EDUCATION PEORIA HIGH SCHOOL PEORIA, AZ GENERAL
COMMUNICATION
LEADERSHIP
REFERENCES UPON REQUEST