1. Christopher C. Burnette
5400 Esplanade Park Circle
Apt 3102
Orlando, FL 32839
Phone: (407) 883. 5759
Email: Christopher.C.Burnette76@Gmail.com
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PROFESSIONAL PROFILE
Self-directed, flexible and adaptable IT Professional with a background working with multiple operating systems, both
remotely and onsite; meeting both clients’ and business owners’ troubleshooting and software update needs.
TECHNICAL SKILLS
▪ Customer Service/Sales ▪ Inventory/Budgeting
▪ Training and Development ▪ Operations and Planning
▪ Operating Systems - Windows XP, Vista, Windows 7, Android
▪ Microsoft Office Suite ▪ Hardware - Motherboard/Components
▪ Software- Malware/Virus removal ▪ Maintenance - Repair/Diagnostics
▪ TCP/IP protocols
WORK EXPERIENCE
Con-Air Industries, Inc. April 2014 - Dec 2014
IT Support
Orlando, Florida
Responsible for the daily entry of inventory cycle counts into accounting system, manufacturing/production scheduling &
editing. Helping with password resets with Windows systems. Minor Windows Operating system and computer hardware
issues. Installation of security system cameras, overseeing OSHA compliance.
Harris Communications Jan 2014 - March 2014
Remote Agent
Orlando, Florida
Remotely (via VPN) assisted clients both in the US and abroad to unencrypt / re-encrypt company computers with a new
program migration. Assisted clients re-image and upgrade from Windows XP to Windows 7.
Walt Disney World Resorts (Tek Systems) May 2013 – August 2013
Tier One Tech Support Analyst (LVL II)
Lake Buena Vista, FL
Remote/on-call telephonic troubleshooting issues with proprietary internal applications, editing, creating, and providing
support documentation for both resort locations; California and Florida. Performed installs, moves. changes and updates of
software packages (OS, applications). Escalated issues to proper echelon and team for timely resolution. Special projects as
needed.
Century Link Oct 2012 – March 2013
Tier One Tech Support
Altamonte Springs, FL
Technical troubleshooting, helpdesk assistance for high speed internet customers. Record keeping of customer interactions,
transactions, inquiries, complaints, comments, as well as actions taken. Check to ensure that appropriate changes were made
to resolve customers' problems. Telephonic promotions to upgrade customer's current services.

2. Christopher C. Burnette
5400 Esplanade Park Circle
Apt 3102
Orlando, FL 32839
Phone: (407) 883. 5759
Email: Christopher.C.Burnette76@Gmail.com
2
Ifix & Repair Oct 2011-Nov2011
Sales/Technician
Saint Petersburg, FL
Sales of cellular phones/accessories, small electronics, laptops, game systems. Equipment repair. POS invoicing of repairs,
pre-orders and sales. Inventory management. Managed front of store operations, including opening and closing of business.
Computer Sciences Corporation (CSC) June 2009-Feb 2010
SCA - Electronics Technician Maintenance II
Fort Lee, VA (Military Base – Petersburg, Virginia)
Virtual Combat Simulator Systems repair and maintenance. System included computers, compressors, projectors, speakers,
wiring, power, cameras, monitors, weapons. Used schematics and wire diagrams to troubleshoot electrical issues. Use of
multi-meter to test cable and wire continuity.
AT&T Wireless Aug 2005 - Jan 2008
Sales Associate (Senior Associate)
Colonial Heights, VA
Customer service and retention through sales promotions, exchanges, activation, returns. Demonstrated displayed and
recommended devices and plans. Continuous education of current products, procedures, and competitors through computer
based training.
U.S ARMY, Varied Locations - Honorable Discharge 1996-2002
Fort Jackson, SC /Fort Gordon, GA/Fort Buckner, Okinawa, Japan/Fort Drum, NY
● Held the rank of E-1/Private thru E-4/Specialist, responsibilities included serving as team leader of small and large
units of personnel, responsible for individual training, and development.
● Worked at E-5/Sergeant (Management) level when necessary, performing as a senior team member.
● Responsible for multiple Multi-Million dollar mobile communications assemblages.
● Senior representative for the organization Better Opportunities for Single Soldiers (BOSS).
● Field tested new communications equipment for the Army through TEXCOM and Raytheon.
● Trained over 240 personnel over a two year period at Fort Gordon.
● Performed maintenance on various MSE (Mobile Subscriber Equipment)/WIN-T (Warfighter Information
Network-Tactical) electronic systems and assemblages from Operating Systems/Networking to component level
while working at Fort Drum NY HHC 10th Signal Battalion C&E (Communications and Electronics) shop.
● Performed DSN central office communications/switching while stationed at Fort Buckner, Okinawa Japan.

3. Christopher C. Burnette
5400 Esplanade Park Circle
Apt 3102
Orlando, FL 32839
Phone: (407) 883. 5759
Email: Christopher.C.Burnette76@Gmail.com
3
HONORS AND RECOGNITIONS
● Recognized as Tier one Support as having the ability to work two to three levels above in order to ensure efficient
and effective customer resolutions.
● Recognized at AT&T as the number one sales rep and a member of the top 20 sales rep in the market numerous
times based on high scores from Mystery Shopping feedback.
● Recognized by the U.S. ARMY multiple times for leadership, participating in the field testing of new equipment, for
exceptional service and commitment.
● Recognized numerous times during military career for exceptional attention to duty and accomplishing tasks and to
the high standards set by the U.S Army.
EDUCATION
ITT Technical Institute
St. Petersburg, FL
● AS in IT/Computer Networking Systems
In Progress
American Intercontinental University
Dunwoody Georgia
● AS in Business Administration/Computer Networking Systems
March 2003