This document is a resume for Mark L. Barfield. It lists his education, including a Bachelor of Science in Information Technology expected in Fall 2016 from the University of West Florida and an Associate of Arts in General Studies from Northwest Florida State College completed in August 2013. It also lists current Network+ and Security+ certifications. For work experience, it details roles as an IT Specialist, Level 2 Tech Support, Driver, Education Coordinator, and in Car Detailing. It outlines relevant skills in various operating systems, hardware, software, troubleshooting, cabling, and programming languages.

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39 Kathleen Drive
Mary Esther, FL 32569
Phone #: 850-855-9276
Mark.L.Barfield@gmail.com
Mark L. Barfield
Education Bachelorof Science, InformationTechnology
University of West Florida, Pensacola, Fl.
Expected Graduation Date: Fall 2016 GPA 3.7
Associates of Arts in General Studies
Northwest Florida State College, Niceville, Fl.
August 2013, GPA: 3.75
Network + Certification
Expires- 02/05/18
Security + Certification
Expires- 02/05/18
Honors & Achievements:
Phi Theta Kappa Honor Society
Pace Honor Scholarship
President's List: 4 semesters
Dean's List: six semesters
Related Skills
Work Experience
 Familiar with multiple operating systems. IOS, Windows XP, Visa, 7, 8, Linux
 I am able to install/uninstall/troubleshoot printers, drivers, hardware, and software.
 I have experience with customer service over the phone, via email, and via chat.
 I have experience using multiple programs all at once in order to various technical,
hardware and software issues
 I have experience running and terminating Cat 5 cabling, coaxcable, and 25 pair.
 I have experience using SQLto investigate and solve a variety of information within the
database.
 I have experience troubleshooting routers, desktops, laptops for various connectivity
issues as well as other various problems concerning operating systems, out of date
drivers, and in compatible hardware/software.
 I have taken courses in HTML5, PHP and Java Programming.
IT Specialist, April 2015 - Present
Fort Walton Beach, Florida
 Take phone calls and create detailed tickets documenting various issues with
software, hardware and other technical needs.
 Run, troubleshoot and terminate cat5e cables.
 Run, troubleshoot and set up security camera systems.
 Install, set up, and troubleshoot modems, routers, switches, wireless access points,
printers and computers.
 Completely build computers from nothing. Installed CPU, motherboards, RAM,

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hard drives, power supplies, operating systems as well as a variety of other
programs required for everyday activities.
Level 2 Tech-Support, E-LeadONE January 2014 - April 2015
Niceville, Florida
 Took phone calls and created detailed tickets documenting various issues with
software, hardware and other technical needs for our web-based program.
 Had constant interaction with customers from all technical backgrounds to solve
problems, give instruction and address any questions the customer may have
concerning our program.
 Used various troubleshooting techniques, knowledge of program and SQL
database queries to diagnose, troubleshoot, analyze and bug any issues within the
program.
 Worked closely with Management, DBA's, Software engineers, Data Services and
many other employees to maintain a high level of customer satisfaction regarding
our program.
Driver, Waste Management July 2012- December 2013
Milton, Florida
 Managed and ran daily routes to ensure customers were pleased with service.
 Interacted with customers to solve problems, give guidance and address
customer’s personal needs.
 Performed daily morning/evening maintenance checks to ensure proper
functioning of truck
 Maintained route to ensure highest efficiency and customer satisfaction.
Education Coordinator, AMIkids January 2008-July 2012
Fort Walton Beach, Florida
 Helped develop both educational and behavioral goals to ensure students were
successful during their period at our program, and even after their completion of
the program.
 Created and maintained educational profiles/folders for eachstudent as they
entered our program, as well as, closed them out at their departure.
 Helped in transition of student either back into public schools, or if the student is
unsuccessful, to higher-level facility.
 Helped review court sanctions with students to ensure they were completed.
 Worked with IT department to solve issues regarding our computer/networking
needs.
Car Detail, New Tech Make Over October 2005 – March 2007
Atlanta, Georgia
 Reviewed work with customers to ensure complete satisfaction with product and
services.
 Repaired any scratches and chips in paint on the vehicles.
 Created work order after to turn into main office.


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