1. KATHY S. WILLIS
11424 E. 61st
Place Mobile # 918-809-8226
Broken Arrow, Ok 74012 Alternate # 918-289-8392
E-mail:kwillis4856@cox.net
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Summary
Experienced end user support technician with background in computer hardware and software
troubleshooting, support of mobile devices; tablets, mobile phones in a Windows environment
with Dell PC’s & laptops, Android tablets, iPads, Verizon phones of various models. Seeking a
part-time IT position in the Tulsa, Oklahoma metro area to utilize skills daytime hours between
9:00am-2:00pm, Monday-Friday.
Experience and/or Training in the Following Areas
• Microsoft Certified Professional – NT 4.0
• Windows 9X/2000/XP/Win7
• Microsoft Office 97-2013
• A+ Certification
• Network+ Certification
• Dell Certified
• Windows Server 2000/2003
• Microsoft SCCM Administration
• Hardware and Software installation
• PC Setup & Configuration
Job Experience – Employment/Internships
COX COMMUNICATIONS, INC. TULSA, OK
Client Support Tech III July 2000 to March 2015
End user support; setup and configuration of PC’s for use by internal customers; supported
company standard & specialized software; supported mobile devices, phones, tablets: issue,
upgrade, and maintenance of equipment; Dell warranty part certified for desktops and laptops.
Achieved a turnaround dependent on problem to maintain a productive work environment for the
support the external customers of the company.
Contact 1-800-800-4857 (Employer Code 7720), Craig Cuff - Sup, Client Support
COX COMMUNICATIONS, INC. OKLAHOMA CITY, OK
Marketing Assistant/Web Coordinator June 98 to July 2000
Maintenance and update of Oklahoma City and Tulsa Cox Web Sites: create and/or edit
graphics/animations for web use, administration of e-commerce information for the Oklahoma
City and Tulsa areas, maintain channel lineups in the customer billing and executive databases.
Managed several web site conversions and merges for easier maintenance.
Contact 1-800-800-4857 (Employer Code 7720)
NISE'S GOURMET COFFEE OKLAHOMA CITY, OK
Assistant Manager October 1995 to October 98
Achieved an efficient and pleasant experience for the customers - Prepared store for
opening/closing, provided customer service by preparing coffee drinks, breakfast and/or lunch
items, performed inventory, made bank deposits, ordered and stocked supplies.
Contact Denise Jackson (Owner): 405-324-8024

2. WAL-MART YUKON, OK
Customer Service Manager November 1993 to September 1996
Cashiered for 8 months before being promoted to Customer Service Manager. Managed front-
end & supervised 1-24 cashiers achieving an efficiently run check out experience. Resolved
customer service problems as needed to provide a pleasant customer experience.
Contact Personnel: 405-350-1900
COX COMMUNICATIONS, INC. OKLAHOMA CITY, OK
Internship-IT Department August 98 to December 98
Received on the job experience for a college class credit where duties included changing tape
backups for NT servers, adding new users, resetting passwords, installing computer hardware;
building, setting up, and configuring PCs, loading applicable software.
Contact 1-800-800-4857 (Employer Code 7720), Kathy Cupp, Instructor/OKCCC: 405-681-1611
OKLAHOMA FARM BUREAU OKLAHOMA CITY, OK
Internship-MIS Department February 99 to April 99
Received on the job experience for a college class credit where duties included setting up and
configuring new PC's and Laptops to connect to a Novell Network, installing and configuring
hardware and software, troubleshooting various PC problems and connectivity issues, check in
new hardware as received.
Contact Candy Buser, Supervisor: 405-523-2535 or Kathy Cupp, Instructor/OKCCC: 405-681-
1611
Education
TULSA COMMUNITY COLLEGE TULSA, OK
Major - Computer Science A+ Certification Classes
Major - Computer Science Network + Certification Class
Major - Computer Science Microsoft 2000 Pro & Server Classes
OKLAHOMA CITY COMMUNITY COLLEGE OKLAHOMA CITY, OK
Major - Computer Science - Microcomputer Specialist A.A.S. – May 1999
Major - Computer Science - Network Technician Certificate of Mastery – May 2000
Major - Computer Science - Microcomputer Technician Certificate of Mastery – May 2000
ST. ANTHONY HOSPITAL OKLAHOMA CITY, OK
Pharmacy Technician Training - Certificate Received 1980
FORT SCOTT COMMUNITY COLLEGE FORT SCOTT, KANSAS
General Education - GED Received 1976
Memberships/Honors
• Phi Theta Kappa Member
• President's Award For Excellence
• President's Honor Roll
• Vice-President’s Honor Roll