I understand that effective training has a major impact on a company's success! Previously, I spent my career establishing and maintaining professional relationships with both internal and external users, on our company's policies and procedures and various software applications. I played a pivotal role in ensuring that both existing and incoming staff and clients received excellent training. I did this by increasing effectiveness of our corporate training presentations, updating and creating user/instructor curriculum and maintaining critical skill coverage on each of our software applications. I spent a great deal of time keeping abreast of cutting-edge training methods, project management and developmental research. This included learning such things as the Adult Learning Theory; its proper application and use, Motivation Theory, and methods and techniques for delivering effective training utilizing an on-line, blended and purely face-to-face approach. In addition to my extensive training experience, I also enjoyed working as a Senior Account Manager/Project Manager. Here, I established and maintained successful professional relationships with our largest clients. Designated as the single point-of-contact, I gained our clients' confidence and trust by consistently providing customer-centered, high-quality solutions on a daily basis. My success as an Account Manager came from my unique attention to detail, open and honest communication and my dedication to providing accurate, on-time deliverables. Partnering with our client, I developed and implemented our new quality review processes, researched efficiency-opportunities, reviewed for regulatory compliance, addressed programming issues with IT, oversaw our ‘User Level Acceptance Testing' for over 3 years and gathered data on technical issues to resolve client questions and concerns in a timely manner.

1. JAMIE AVERY
11887 West 65th Circle, Arvada, CO 80004 ♦ C: (720) 366-1835 ♦ jamiekavery@gmail.com
Outgoing and dynamically positive Training Specialist/Curriculum Developer with 13 years of experience. Skilled in
developing and delivering key points of information to a diverse group of people with a proven track-record of
success.
Windows Operating Systems
Microsoft Suite of Business to include: Microsoft
Word, PowerPoint, Visio, Excel, Access, SharePoint,
Outlook and Microsoft SQL 2008
RoboHelp
Claris Works
Max
Gmail
Connect Care
Salesforce
Crystal Reports
Windent
SBN, EPS
Adobe Suite of Business to include InDesign,
Illustrator, Photoshop, Acrobat
Articulate
Cisco VPN
Clarizen
iRise
Avaya
RightNow
LivePerson
Moodle
Infor
Canvas
Snagit
Socrative
Inspiration 9
Evernote, Fuze, WebEx, GoTo Meeting
Many customized software applications
I understand that the success of a company is dependent upon its ability to leverage technology to the benefit of its
customers. The understanding of technology comes from great instruction and the delivery of highly-effective
training. In my career I developed and delivered train-by-position modules for inter-departmental teams utilizing the
A.D.D.I.E. needs analysis method to ensure smooth implementation and adoption of new programs. Completed
training on-time and under-budget as a standard practice. Increased the effectiveness of leadership development
training, soft-skill and new-employee corporate training as well as technical training with every company I worked
for. I updated and developed user and instructor curriculum and maintained critical skill coverage on our software
applications as well. I kept abreast of cutting-edge training methodologies, project management procedures and
developmental research. This included such things as the adult learning theory and the motivation theory, along with
their proper application and use for developing and delivering effective training for individuals of every skill level
and education.
PROFESSIONAL SUMMARY
TECHNOLOGY AND SOFTWARE SKILLS
PROFESSIONAL VALUE ADDED

2. Process Improvement Specialist, 06/2016 to 12/2016
(ISI) Interior Specialists Incorporated – Denver, Colorado
Identified process inefficiencies through gap analysis.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Conducted 6 to 9 knowledge sharing sessions per week to capture “Lessons Learned” and streamline the product
improvement process.
Mapped current processes and offered recommendations for improvement.
Recommended operational improvements based on tracking and analysis.
Training Specialist, 11/2014 to 09/2015
(DPS) Denver Public Schools – Denver, Colorado
Assessed training needs through surveys, interviews with employees, focus groups and consultation with
managers.
Utilized the A.D.D.I.E. Needs Analysis method throughout my research to assist in obtaining a global viewpoint
of current training-gaps in a companies processes/procedures.
Organized training for 10 to 20 new employees per week and 1 to 5 refresher training's for existing employees
per week.
Selected and assigned Instructors to conduct training seminars.
Evaluated Instructors through onsite observation. Monitored participant workflow and behaviors throughout the
training process, then partnered with our Instructors to exemplify their strengths and overcome their challenges.
Analyzed current and historical reports, trainee-feedback and evaluations and utilized the results to provide
on-going coaching and career-pathing for our Instructors.
Suggested recommendations for improvement within the New Employee Training Curriculum which focused on
DPS's policies, procedures and expectations. Conferred with the Management Team to verify strategy and
communicate outcomes.
Developed and improved upon DPS's Testing, Evaluation and Reporting/Metrics for the Facility Management
Division.
Worked in conjunction with my Supervisor to automate our current testing and evaluation process utilizing our
new LMS application, Infor.
Recreated the Master Reporting Process utilized by the Office of Professional Development.
Developed templates which DPS Facility Management would implement within their new LMS going forward.
Conducted or arranged ongoing Technical Training and Professional Development classes for all FMS staff
members.
Developed, rewrote and organized training manuals, eLearning modules, multimedia visual aids, and other
educational materials, making up approximately 65% of my work effort.
WORK HISTORY

3. Senior Account Manager - TRAINING SPECIALIST TASKS, 06/2008 to 09/2014
FulCircle Media Inc. – Denver, Colorado
Developed, implemented and supported training material for both Customized and Off-the-Shelf Software
Applications.
Effectively utilized the A.D.D.I.E. Needs Analysis method when designing, developing, implementing and
evaluating a variety of training programs, processes and procedures outside of my standard technical training.
Successful implementation of my training played a vital role in my success as a Training Specialist, but also the
on-going success and growth of the company. Therefore, once go-live occurred, I did my best to support my
team and company by constant reevaluation and follow-up with our end-users.
Methods utilized to collect data and expose pain-points include face-to-face feedback via focus-groups,
student/peer evaluations, surveys, quizzes and testing.
Developed and co-developed customized (automated and manual) reporting matrices based on the needs of my
customers and stakeholders and relayed the results in our Quarterly Business Report (QBR) every three months.
Based on the results of the new quarterly reporting we created and with Management buy-in, I implemented a
semi-automated follow-up/analysis with Trainees, End-Users, Management and Clients.
Continually revisit the findings discovered in the initial analysis and then review and update any newly
implemented processes to be sure our success was on-going and to forecast any future issues.
Trained 10 to 20 Clients and over 200 Employees on internal/external programs, processes and procedures that I
had written and collaborated on while working for FulCircle Inc.
Reflected on my training efforts in real-time by gaining instant access to the evaluation results and quickly make
course-corrections as needed (on-the-fly).
Understanding the importance and frequent use of soft-skill interactions within our company, I partnered with
Management and Instructors to develop and implement a uniform Soft-Skill Training, which was then included
in each of our training manuals for all 68 Client accounts.
Senior Account Manager - PROJECT MANAGEMENT & IMPLEMENTATION , 06/2008 to 09/2014
FulCircle Media Inc. – Denver, Colorado
Solid background in services based industry, with a focus on the evaluation, development and implementation of
our clients' customized internal storefront software application and their web-based customer-facing storefront.
In this capacity, we processed orders and payments for over 4 million customers annually.
Tasked with the creation, submission and approval of all wire-frames for both minor and major releases.
Managed (from start-to-finish) all User Level Acceptance Testing.
Hosted daily-test-review calls which involved the tracking of bugs and their fixes for eight different teams and
five separate access levels.
Created, tracked and delivered up-to-date metrics using Microsoft Excel and Project until testing was complete.
Provided and presented Quarterly Business Reviews (QBR's) to our largest Client and Stakeholders alike.
Oversaw the successful execution of all order and payment processing, inventory management and fulfillment,
printing, customer communications, cash management, all incoming and outgoing call-center work including
call-monitoring, quality assurance, one-on-one training and service escalations to our escalation team.
Focused on partnering (daily) with the Development Team and our Customer for the design, development,
testing, implementation, go-live and evaluation of major and minor releases of our customized software,

4. including the many aspects of rolling out a new training program (based on position) to nearly 400 employees.
Worked in a high-tech environment where I constantly interfaced with Customers, Development Teams,
Documentation Writers, Quality Assurance Teams, Operations Teams and Support Teams, while working under
extremely tight deadlines and always maintained focus on delivering quality products and services on time and
under budget, whenever possible.
Technical Trainer / Support, 08/2007 to 04/2008
Clear Choice Dental Implants – Denver, CO
Technical Trainer / Outsourcing Account Manager , 02/2005 to 06/2007
SunGard Insurance Systems – Aurora, CO
High School Diploma: 1995
Arvada West High School - Arvada, Colorado
Associate of Arts: Business Administration, 1998
Aims Community College - Greeley, Colorado
Bachelor of Arts: Business Communications, 2001
University of Colorado - Denver, Colorado
Master of Arts: Instructional Design / eLearning Development, Current
University of Colorado Denver - Denver, CO
Certificate of Outstanding Customer Service on behalf of Denver Public Schools, Denver, Co. 2014
Certificate of Excellence; International Business Association on behalf of FulCircle Inc., Denver, Co. 2013
Certificate of Teamwork for the position of Senior Account Management at FulCircle Inc. Denver, Co. 2012
87 of hours of Continued Professional Education credit, SunGard Insurance Systems, Aurora, Co. 2006
Series 6 and series 63, Columbia Management Group, Denver, Co. 2005
Vice President of Future Business Leaders of America for A.C.C., Greeley, Co., 2001
EDUCATION
ACCOMPLISHMENTS
AFFILIATIONS