1. Zoheb Shaikh
E-Mail: zohebshaikh32@gmail.com
Mobile: 0509602192
Dubai-UAE
Professional Summary
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Contribute tothe Organizationtoreachits competitive advantage,exceedingCustomersexpectations
and reachingextraordinaryBusinessResultsbyprovidingDelightful recruitment&Customerservice.
Young and dynamichaving9 years of experience inCustomerService &HR RecruiterwithBachelor's
Degree inCommerce. Demonstratesstrongcommunicationskillsandabilityof buildingstrongcustomer
relationshipsthroughmeetingandinteraction. A self-motivatedinnovatorwitharecordof successin
troubleshootingandproblemresolution. Hard-working,multi-taskingExecutiveAssistantwith
outstandingtelephone,schedulinganddocumentationskills.
Skills
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●CustomerService
●Recruitment/Headhunting
●Qualityassurance
●Listening
●Confidence
●Relationshipbuilding
●Communication
●Multitasking
●Time Management
●Patience
●Problemsolving
●Teamwork
2. Work History
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HR Recruiter 01/2011 to Current
Derby group of companies Dubai
HR Recruiter
• Profile –
-Recruiting people as per the client requirement (With the help of various job portals &
Headhunting),
-scheduling interview with Operational Manager, HR Manager OR Clients Directly.
-Processing Visa application, Visa Cancellation OR Renewal, Medical, Salary, other documents
work.
-Having total 4years of experience in uae.
Service Coordinator-
Handling Concierge department for
•ENBD bank.
•Dubai first bank.
•Ajman bank.
•Union Insurance.
•Dial A Driver.
•Etisalat prestige customer.
•Dining plus customer.
•RAK Insurance.
• Profile –
-Make travel arrangements for sightseeing and other tours.
-Plan special events, and meeting.
-Perform office duties on a temporary basis when needed.
-Arrange airport Transfer service (limousine).
-Provide information about local features such as shopping, dining, nightlife, and recreational.
-Co-ordinate with driver& other Support staff.
-More services like , Road side assistance , visa deposit on airport , gadget locator , Documents
management , Flower & gift delivery , special reminder arrangement.
-Communicating with Supervisors, Peers, or Subordinates...ETC.
3. Sr. Customer Service Representative /Team Coach 01/2005 to 08/2010
Vodafone-Mumbai India
• Profile –
-Handle customer inquiries complaint, billing questions and payment extension/service request
& trouble shooting.
-Manage a high-volume workload within a deadline-driven environment.
-Expected to behave in a consistent, fair and inclusive manner.
-Promote team working in an open and communicative environment.
-Make service changes recommend service options and schedule installation for phone.
-Provide detailed and accurate accounts of customer’s calls for prevention of future audit
issues.
-consistently meet and/or exceed supervisor expectations.
-Resolve an average of 250 inquiries in any given week, exceeding weekly targets by 25%.
-consistently meet performance benchmarks in all areas (Speed, accuracy, volume).
-Cross-sell services on 40% calls.
-Upgrading customers on national service plans, call waiting, call forwarding, caller ID,
international calling plans & Phone internet packages.
Education
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Bachelor Degree of Commerce from Mumbai University - India.
HSC (10+2) Dasmesh Commerce College - Mumbai, India.
SSC (10th) from Mulund High School-Mumbai, India.
Technical
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Completed 1 year software programming in computer application from EXCEL INSTITUTE
Mumbai , India
Personal Details
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Date of Birth : 5th August 1985
Nationality : Indian
Gender : Male
Marital Status : Single
Languages Know : English, Hindi & Marathi
Driving License : Yes
Visa Status : Employment Visa
Place : U.A.E.
References : On request
