1. Sunil Humne Mobile: + 91-9920517181 ~ E-Mail: sunil.humne@gmail.com
In quest of senior level managerial assignments in Operations Management with a growth oriented
organisation of repute.
Professional ProfileProfessional Profile
 PGDBA (Finance & HR) & Bachelor of Engineering(Mechanical) with over 13 years of experience in
Operations Management, Insurance Administration, Client Servicing, Sales Practices at outbound call centres
and Team Management.
 Currently associated with Ocwen Loan Servicing, LLC as Senior Manager Operations (Role – India Head
for Loan Modifications Underwriting & Processing group).
 Proficient at managing & leading teams for running successful process operations & experience of developing
procedures, service standards for business excellence.
 Holds the merit of being Six Sigma Green Belt Certified.
 Mortgage Underwriting trained and certified.
 Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while
adhering to the SLAs and work processes and thus managing cost-effective operations.
 Excellent interpersonal, communication and organizational skills with proven abilities in team management
and customer relationship management.
Competency MatrixCompetency Matrix
~ Operations Management ~ Strategic Planning & Management ~ Process
Management ~ Customer Focus ~ Training & Development ~
Process Reengineering
 Operations Management: Formulating operational goals and developing business plans for the
achievement of these goals. Assessing and heading end to end projects. Formulating operational goals and
developing business plans for attaining these goals.
 Strategic Planning & Management: Setting up new projects and managing existing projects to achieve
business objectives and ensure high profitability (Higher Gross margins).
 Process Management: Monitoring the process wise SLA’s, driving improvement projects and implementing
adequate measures to maximise customer satisfaction level. Identifying & analysing the problem areas and
determining a solution to resolve the issue.
 Customer Focus: Leading monthly and Quarterly business reviews with the clients. Ensuring timely
resolution of conflicts, escalations, area of improvements, suggestions from the clients. Passing on
productivity or accuracy benefits to the client.
 Training & Development: Driving need based training modules for developing multi skilled work force for
cross utilization within sub processes for optimum efficiency. Conducting monthly / quarterly meeting with
managers for discussing team’s performance and identifying areas of improvement. Minimising the stress
among the employees and motivating them by assuring gifts and performance incentives.
 Process Re-engineering: Exceptional analysis skills with an ability to transform the needs of business users
and stakeholders into Domain/functional/technical requirements. Skilled at performing Gap analysis, Risk
analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.
Career ScanCareer Scan
Since 8th
June’15 with Ocwen Loan Servicing, LLC
8th
Jun’15 – Till date Sr. Manager Operations (Role – India Head for Loan Modifications Underwriting &
processing group)
Key Deliverables
 Shouldering the responsibility of achieving internal business revenue targets.
 Responsible for determining opportunities to generate revenue through process enhancements, profitability
improvement, providing solutions, effective coordination with other departments.
 Responsible for delivering highest quality of service delivery by implementing six sigma approaches.
 Managing team of Managers, Assistant Managers, Team Leads and Subject matter experts.

2.  Looking after team functions viz. Manpower planning, recruitment & selection, induction, performance
appraisals, trainings, etc.
 Liable for liaising between various departments for smooth functioning of the process.
 Responsible for transitioning new processes from onshore locations.
 During transitions, accountable for training team managers and team members with new process updates as
and when required.
 Develop and retain talent along with attracting best talent from the market.
 Monitor the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
Notable Milestones
 Vintage Pipeline Management
• We started with a vintage pipeline of 3115 loans in Month of Sept ‘16. We are currently at 125 odd loans
by end of June 2016.
 Improvement in Percentage Mailings on Time
• Overall Portfolio in Sept’15 - 71.4% and June it is 95.3%
• Freddie Jan’15 - 32.0% & June it is 94.9%
 Improvement in percentage Modifications on time :
• Overall Portfolio in Jan - 78.5% and Jun – 95.6%
• Freddie Jan - 56.9% & Jul - 95.8%
Previous Experience
Aug’05 to 5th Jun’15 with Tata Consultancy Services
Aug’05 - Mar’07 Senior Associate
Apr’07 - Mar’09 Team Lead Operations
Apr’09 - Dec’11 Assistant Manager Operations - Production Oversight
Jan’12 - Jun’14 Manager Operations – Production Oversight
July'14 – 5th
June’15 Senior Manager Operations (Role – Unit Head – Shared Services, Closing Support &
Imaging)
Notable Milestones
 Process Re-engineering Assignment in the USA:
• Successfully completed PIBS study during the assignment for a new role called Pro-writer
• Reviewed various Underwriting tasks for offshorability.
• Identified & suggested process improvement opportunities for the tasks which were identified as
offshorable
• Prepared AS-IS, TO-BE Maps & Key Stroke level process maps for the Prowriter role
 Mortgage Underwriting :
• Successfully completed 3 months mortgage Underwriting training and certifications.
 Six Sigma Green Belt Certified. Project completed on:
• Designed an Automated Sub Refi Type Job Aid which Reduced Errors in turn improved accuracy(97% to
98.93)
• This resulted in better employee confidence, which helped in reducing UPT from 13 Mins to 8 Mins.
Dec’04 - Aug’04 eFunds International India Private Ltd as Team Member
Sep’03 - Dec’04 Primerra Marketing Pvt. Ltd as Team Manager (No experience Letter available)
Apr’03 - Aug’03 Global Direct, Mumbai as a Trainer (No experience Letter available)
EducationEducation
 PGDBA (Finance) from NMIMS University in 2009 with 85.5%.
 B.E. (Mechanical) from Vidya Vardhini’s College of Engineering & Technology, Mumbai (Mumbai University)
in 2002.
Extramural AccoladesExtramural Accolades
 Completed COP Champion’s Course, entailing 2 Months Training on all the Processes in Mortgage
Originations.
 Associated as a part of the Core Mortgage Banking Basics (MBB) Training Team for imparting training to the
entire unit of 2000 employees in Mumbai.
 Distinction of being an HIPOT Employee - part of High Potential Programme, arranged for employees who
have fared good performance ratings in the past & have cleared an assessment to be a part of this
programme.

3.  Organized a Purpose for life event at PAN India level which saw a participation of 2500+ TCS employees. This
event involved activities like Visit to old age homes, Visit to Orphanage, Education visits to Zoo and Museum,
Beach cleaning, national park cleaning, etc.
Personal DossierPersonal Dossier
Date of Birth : 27th
October, 1979
Address : Flat No. 504, Elina, Near Gaurav Residency – II, RBK School Road, Beverly Park, Mira Road (E),
Mumbai - 401107, Maharashtra.
Visa Status : Valid US B1 Visa