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The Day-to-day Life
of a Social Media Manager
Andrea Parrish
TinyTall Consulting
@tinytall
Depends on...
Andrea Parrish / /TinyTall Consulting
@tinytall
Size of your team
Maturity of the program
Types of Work
Andrea Parrish / /TinyTall Consulting
@tinytall
Outbound Content
50%+Want posts that educate, entertain, and provide value.
Most do NOT want navel-gazing or attempts to be “cool”
Andrea Parrish / TinyTall Consulting
@tinytall
Inbound Service
80-85%Expect a response within 24 hours
Andrea Parrish / TinyTall Consulting
@tinytall
On Call / Off Call
Andrea Parrish / TinyTall Consulting
@tinytall
Financial Impact
Andrea Parrish / /TinyTall Consulting
@tinytall
Sales
87%Comparison shop for nearly every purchase
Andrea Parrish / TinyTall Consulting
@tinytall
Customer Service
57%Will shun after a bad digital care experience
Andrea Parrish / TinyTall Consulting
@tinytall
Public Relations
25%Of market value is attributable to reputation
Andrea Parrish / TinyTall Consulting
@tinytall
Career Realities
Andrea Parrish / /TinyTall Consulting
@tinytall
Pink Collar Job
70-80%Self-identify as women
Andrea Parrish / TinyTall Consulting
@tinytall
High Emotional Labor
Andrea Parrish / TinyTall Consulting
@tinytall
Long Hours
48%Work 9 hours a day or more
Andrea Parrish / TinyTall Consulting
@tinytall
Freelance
$25-$120Per hour average
Andrea Parrish / TinyTall Consulting
@tinytall
In-House
$45-$97kPer year average
Andrea Parrish / TinyTall Consulting
@tinytall
Big Wins
Andrea Parrish / TinyTall Consulting
@tinytall
Sources, stats, rants:
AndreaParrish.com
Andrea Parrish / /TinyTall Consulting
@tinytall
Andrea Parrish / /TinyTall Consulting
@tinytall

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