LEASING AGENT / MARKETING EXECUTIVE / EVENT COORDINATOR / CUSTOMER SERVICE Competent and driven Assistant Community Manager and Event Coordinator with extensive experience in apartment leasing, customer service, marketing, resident retention, cash handling, and record keeping. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Exemplary communication skills with the ability to multi-task and excel in a demanding, fast-paced environment.

1. CASSANDRA DESIMONE
(984) 202-6351 │ cassandra.vandenheuvel@gmail.com
LEASING AGENT / MARKETING EXECUTIVE / EVENT COORDINATOR / CUSTOMER SERVICE
Competent and driven Assistant Community Manager and Event Coordinator with extensive experience in apartment
leasing, customer service, marketing, resident retention, cash handling, and record keeping. Skilled in collaborating with
all members of the organization to achieve business and financial objectives. Exemplary communication skills with the
ability to multi-task and excel in a demanding, fast-paced environment.
 Managerial Skills
 Apartment Leasing
 Resident Relations
 Resident Retention
 Application Approval
 Accurate Financial Records
 Cash Handling
 Marketing Executive
 Event Coordinator
 Attention to Detail
 Customer Service
 Problem Resolution
P R O F E S S I O N A L E X P E R I E N C E
Hawthorne Residential Partners Holly Springs, NC Feb. 2013-June 2013
Assistant Community Manager / Leasing Agent / Marketing Executive / Event Coordinator
Assisted community manager with the general administration of the property and performing related
management functions while leasing apartment homes and completing daily operations of the apartment
community.
* Effectively increased occupancy from 90% to 97%, reduced delinquency from 8% to 4%, and maintained renewal rate.
* Assisted prospective residents in finding an apartment home and answered questions pertaining to the community.
* Processed applicant information, prepared lease paperwork, and managed the sales process from start to finish.
* Conducted move-in and move-out inspections, and assessed applicable damage charges.
* Completed work order requests, answered internet/phone leads, scheduled appointment, and advertised vacant units.
* Visited local businesses to increase awareness of property and build customer relations.
* Organized resident functions, and created highly effective strategies to assist with resident retention.
* Collected rents, secured bank deposits, processed apartment security deposits and managed accurate application files.
* Followed-up on any delinquent rent, prepared 3-day notices, and initiated the eviction procedures as necessary.
* Coordinated yearly Summer Concert Series, selected entertainment, obtained sponsors, and created advertisements.
Westdale Asset Management Raleigh, NC July 2012-Feb. 2013
Leasing Consultant / Marketing Executive
Efficiently and effectively performed daily leasing operations in the apartment community.
* Increased occupancy from 80%-100%
* Prepared monthly newsletters and updated the property’s Facebook Page on a daily basis.
Capital Bank Morrisville, NC Feb. 2012-June 2012
Bank Teller / Vault and ATM Custodian
Assisted customers with their banking needs and handled cash/negotiable instruments.
* Provided excellent customer service by greeting and assisting customers with their banking transactions.
* Effectively balanced cash and coin drawers/till, balanced and replenished ATM, audited safe deposit boxes.
* Upsold products that may be beneficial in meeting the customer’s banking needs.

2. CASSANDRA DESIMONE Resume, Page 2
Wells Fargo Bank Garner, NC Aug. 2011-Feb. 2012
Bank Teller / Vault Custodian
Assisted customers with their banking needs and handled cash/negotiable instruments.
* Greeted and assisted customers with their banking transactions.
* Entrusted in receiving money and balancing the vault on a daily basis.
VanDyk Mortgage Grand Rapids, MI May 2009-Feb. 2011
Retail Shipper / Post Closer
Organized, managed, and shipped closed retail mortgage loans to investors for purchase.
* Validated accuracy of closing documents, corrected clerical mistakes, collected missing documents, and contacted title
companies and borrowers to resolve deficiencies.
* Cleared conditions and shipped closing packages to the investors for purchase in the Secondary Market.
Underwriting Intake
Input and organized new loans submitted to VanDyk Mortgage.
* Ordered Fraud Guard, USPS, IRS Transcripts, and sorted and categorized loan documents in imaging system.
* Received and uploaded appraisals for underwriting review.
DSW Grand Rapids, MI Nov. 2006-May 2009
Sales Associate / Cashier / Stock
* Greeted and assisted patrons in finding merchandise.
* Informed and signed up customers for the DSW Rewards Program.
* Operated cash registers, restocked all shoe accessories, purses, hats, socks, and scarves in the display areas.
* Unloaded the stock truck, arranged and categorized new shipments on the floor and stockroom.
E D U C A T I O N & T E C H N I C A L S K I L L S
Grand Valley State University Allendale, MI 2006-2009
Associates Degree: Human Sciences (Dean’s List)
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