Resume attached.

1. Michael O. Reyes
847 N. Kensington St Arlington VA, 22205
Tel. 571-241-5911 Email: Mreyes1184@gmail.com
PROFESSIONAL EXPERIENCE:
3/2016- Current - PFP/Schmitt-Sussman Enterprises (The Family Security Plan) DC Metropolitan Area
Licensed Insurance Agent/Benefits Specialist
PFP brings a multitude of products and services to the credit union and its members by building relationships through various touch
points. These touch points include branch operations, business development, digital and social media marketing. I educate and
provide a benefit to the credit union members by providing affordable products such; Life, Disability, Critical Illness, and Accident
Insurance. These products are aimed to protect the financial future of each member. In addition to our insurance products, I provide
tremendous support through other channels to promote credit union membership, member engagement, and cross sell services to our
credit union partners.
 Attend monthly sales meeting.
 Maintain sales goals (of $33,000 or more monthly) in annual premiums to maintain at Gold Pro Status.
 Cross sell multiple bank products and assist in the credit union goals for the month.
 Underwrite and quote members for eligibility on Life, Disability, Critical Illness, & Accident Insurance.
 Use Lifeguard application to quote & underwrite members within a 15 minute time period.
 Travel to various select employer groups on weekly basis to generate more business in sales.
 Responsible to help and promote sales for three credit unions in the DC & VA area.
 Attend monthly networking events to include wellness fairs, new employee hires, etc.
9/2015-1/2016 Greystar -The Ascent - Lease up Tysons Corner/Mc Lean
Luxury Leasing Specialist
Responsibilities included leasing 404 high end luxury apartments that featured superior amenities and first class services. Provided
exceptional customer service to all residents and customers. Being a proactive agent; anticipating and exceeding expectations in all
areas of the Leasing Specialist role. Demonstrated superior follow up skills on leads and ultimately converted phone calls to tours.
Developed and maintained relationships with prospects and residents.
 Ensure leasing office, tour path, clubrooms, models, vacant apartments, amenities and general curb appeal of the community is
pleasing to all 5 senses and is impeccably clean, if necessary spot cleaning to maintain the high standards of which Greystar is
synonymous with;
 Assisted with the lease up of 404 luxury apartment homes in the Tysons Corner market;
 Developed effective marketing strategy and ensure implementation, such as identify market segment, select appropriate
advertising and communication media, write advertisements, prepare brochures and fact sheets, and keep them current;
 Collected and analyzed monthly market data from relevant competitors;
 Make recommendations to management/corporate setting and revising rents so as to maximize revenue.
 Regularly inspected apartment homes and exterior of property.
 Performed hands-on leasing tasks from application intake to processing move-in;
 Prepared contracts, documentation, and leasing agreements;
 Received and process resident service request;
 Coordinated, prioritized, and scheduled work orders with residents and maintenance staff;
 Helped with the organizing of resident appreciation events;
 Contributed to development of resident retention plans;
 Conducted corporate outreach to generate more leads for community;
 Knowledge of current rates prevailing in different city locations;
11/2013-7/2015 DARO Realty/Management LLC Washington D.C.
Portfolio Leasing Specialist
Responsible for the leasing of all 11 properties within the Washington D.C. Region portfolio. Demonstrated excellent follow up on
leads and provided great customer service to clients and converted prospects into rentals for the company. Provided close, personal
client attention and tenacious follow up to ensure best service. Utilized diverse property sales tactics including qualification,
persuasion, strategy, proposal, and closing. Armed with solid interpersonal and communication skill to establish and maintain
rapport with clients and staff.
 Responsible for leasing and maintaining a high level of occupancy (96% or above) for all 11 historic communities within the DC
region.
 Worked under new ownership while transitioning new policies and regulations, and during acquisition.
 Traveled to meet clients throughout NW, NE, and SW at our prospective properties.
 Great knowledge of the Metropolitan area.

2.  Provided with company I phone, I pad, and Laptop to ensure a constant communication with clients and to be available to
answer emails and leads at all times.
 Provided Face time and Skype tours to clients abroad and at other states to better assist them select their future homes. Walked
apartment’s homes and conducted inspections prior to showing units.
 Generated new leads advertising daily on RADPAD, Craigslist, and other Social Media Outlets.
 Provided tours and showed apartments to prospects, clients, and realtors.
 Demonstrated the features and benefits of the community and neighborhood to include schools, shopping, retail, etc.
 Top Sales/Leasing Agent in the company with a high focus on customer satisfaction and leasing.
 Conducted extensive weekly & monthly market surveys and shopped other competitors monthly.
 Excellent at negotiating and establishing relationships.
12/2012-6/2013 Horning Brothers Management Company Washington D.C.
Brookland Ridge/ The Arbor Apartments
Assistant Property Manager
Assisted the Property Manager in the daily operations and oversight of the property. Provided excellent customer service while
achieving or exceeding the company's goals and objectives.
 Responsible to conduct out-reach marketing at least once per week
 Prepared correspondence, daily and monthly reports, deposits, and rent increases and related documentation.
 Actively contributed to the property marketing efforts including performing all the responsibilities of the Property Manager
when absent.
 Leasing Agent when required.
 Completed service requests and communicate to Maintenance staff.
 Provided operational support to property manager day-to-day implementation of policies and procedures, assuring that facilities
are well managed.
 Understand and complied with Fair Housing laws and standards.
 Attended and participate in training seminars as requested.
 Prepared Monthly newsletter.
 Handled move-in/move-out accounts to include closing of deposit accounting.
 Adhered to the management safety policies and procedures.
 Managed a staff of 8-9 members
 Dealt with contractors, vendors, to include bids, proposals, and capital improvement projects.
6/2012-12/2012 The Prince George’s County Government Largo, MD
Dept of Housing and Community Development (Section 8)
Rental Specialist
Responsible for assisting in the ongoing administration and maintenance of the Housing Choice Voucher programs that provide
rental assistance to low income families, the elderly, and persons with disabilities. The population served is culturally diverse with a
high percentage of Spanish speakers. Must use independent judgment within defined administrative guidelines, and must have
interpersonal communication skills and the ability to write clear and concise reports as it is a fast-paced work environment. One must
be a self-starter, work independently, result-oriented, have excellent time management skills that ensure meeting multiple deadlines,
have an understanding of data base operations as applicable to housing programs, and be able to provide excellent customer service
to the clients, property managers, and other entities.
 Reviewed and analyzed appropriate housing regulations and rules;
 Conducted applicant interviews, determining eligibility; and approved housing vouchers.
 Counseled tenants on their rights and responsibilities in the Housing Choice Voucher Program;
 Negotiated rents and other client-related issues with property managers and other entities;
EDUCATION:
1/2005-6/2007 Northern Virginia Community College
Associates in Business Administration/Applied Science
CERTIFICATIONS:
Life, Health, Annuities, & Investments License in DC, MD, VA.
SKILLS:
 Bi-lingual in Spanish and English (verbal and written).
 Sales and Goals oriented.
 Life, Health, Investment, & Annuities Certification in DC, MD, VA.
 Lifeguard Application (software to underwrite & quote for Life, Accidental, Disability, & Critical Illness policies)

3.  50% closing ratio.
 Rent Control Compliance (RCC Software) & DC Tenant law Experience.
 Proven record of meeting monthly sales goals.
 Superior convincing & negotiation skills.
 HUD Training/Nan McKay training.
 Coachable
 Building Link, OneSite, Boston Post experience.
 Yardi & Jenark Experience (Property Management software).
 Lead 2 Lease Knowledge & Experience.
 Yield Star Property Management Software.
 Nexus Payables Software (Process invoices, purchase orders, etc).
 Visual Homes Software (Section 8 program software).
 Over one year experience in HCCP (LIHTC) and training in property management.
 Proficient in Microsoft office programs.
 Excellent customer service and analytical skills.
 Spread sheets and data report entry.
References: Available upon request.