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Doug Copeland
2466 N Bolivar Rd Springfield Mo. 65803 | 417-496-4216 | dougac0216@gmail.com
Objective
· To provide a good life for my family.
· To excel in education and career.
Education
GED | 07/27/2013 | OTC
COMPUTER SCIENCE | GRADUATED JULY 2016 | VATTEROTT COLLEGE
· Major: Computer Systems and Technology
Maintained a 4.0 GPA for the last four semesters.
Skills:
Hardware/Software support
Networking
HTML5/CSS
MicrosoftOffice(Word, Power point)
Technical Support
Windows 7, Windows 8.1, Windows 10, MicrosoftServer 2012 R2
Other Skills
Ability to work independently
Customer Service Mentality
Track record of getting things done ontime
Attention to quality and accuracy
Ability to juggle multiple tasks and priorities
Customer Service:
15 Years of Customer Service
Experience
WIRELESS SALES ASSOCIATE | WALMART | 04/27/116-CURRENT
· Sell cellphone contracts, troubleshooting and device repair.
PROPERTY MAINTENANCE | SPRINGFIELD STORAGE | 05/12/14-CURRENT
· Property cleanup, maintenance on unit doors, replace security lights, and landscape the property.
WIRELESS SALES ASSOCIATE | WALMART | 11/2013-08/2014
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· Sold cellphone contracts, troubleshooting and device repair.
CONTRACTOR | ROBERT HALF TECHNOLOGY| 10/14-12/14
· Replacing and reimaging thin clients from Windows XP to Windows 7 at Mercy Hospitals and Clinics
INTERNET AND MOBILE SPECIALIST | JP MORGAN CHASE | 04/2012-05/2013
Took inbound calls for servicing and troubleshooting website issues
WIRELESS SALES ASSOCIATE | WALMART | 03/2008-03/2012
Sold cellphone contracts, troubleshooting and device repair.
SHIFT MANAGER | STEAK N SHAKE | 2002-2007
Operated second shift with a crew from seven to fourteen employees, crew hiring and training, I had experience with all
food line equipment,I helped the line crew and the wait staff to ensure food was sent out timely, I greeted guests,and
asked them how they were doing, to make sure that we exceeded their expectations. I ran the daily deposits, I took daily
temperature checks of all food, and ordered inventory.
Attached Below is my Diploma and Honor award!
