1. CAROLINA DAHMEN
4302 MILLER ROAD #202 WILMINGT ON, DE 19802  (302) 727-8727  CDAHMEN01@HOT MAIL.COM
PROPERTY MANAG ER
BUSINESS DEVELOPMENT | RESIDENT RELATIONS | RESOURCE MANAGEMENT
Accomplished and results driven Property Manager offering expertise within single and multi-site property
management/leasing, business development, contract administration, resident relations, leadership and vendor
management. Offers excellent organizational skills with the ability to work effectively in fast-paced and demanding
environments. Proven track record of implementing improvements that reduce delinquency while increasing revenue and
resident satisfaction. Delivers clear and concise communication skills to ensure comprehension by a diverse audience.
Offers fluent bilingual skills in English and Spanish
Proven competencies include:
 Contract Administration
 Vendor Management
 Conflict Resolution
 Lease / Rent
 Team Leadership / Training
 Strategic Planning
 Operations Management
 Administration
 Customer Service
 Community Organizations
 Records Management
 Communication
PROFES S IONAL EXPERIENC E
EVERGREEN APART MENT GROUP, NEW CA STLE, DE FEB 2013 TO FEB 2016
ASSISTANT PROPERTY MANAGER – HAMPTON WALK APARTMENTS, Nov 2015 – Feb 2016
Assist with daily operations of 372 residential apartments, to include accounting, tenant relations, maintenance, leasing
and security. Maintained all property management related files, to include fire inspection certifications, housing licenses
and vendor contracts. Conducted regular property inspections.
 Developed and implemented an innovative marketing strategy to promote and market vacant units.
 Managed delinquency at 21% or less by utilizing phone, written communication and in person communication to
follow up daily with delinquent residents.
 Decreased open work orders by 700%.
PROPERTY MANAGER – RIVERFRONT HEIGHTS APARTMENTS, Jul 2015 – Oct 2016
Managed operations and maximized the financial value of 265 residential apartments. Worked directly with residents,
account managers and executive level management teams in order to service and retain existing accounts. Generated new
leases for existing and new residents. Conducted regular property inspections and handled all tenant concerns.
 Consistently achieved monthly targeted resident retention rate by implementing industry best practices.
 Secured multiple Delaware Apartment Association Awards in 2015, to include awards for Overall Excellence,
Leasing Excellence, Curve Appeal Excellence and Maintenance Excellence.
PROPERTY MANAGER – MIDWAY PARK & DRIFTWOOD CLUB APARTMENTS, Sep 2013 – Jul 2016
Managed 120 residential units. Screened rental applicants, met with prospective tenants to show properties, explained
terms of occupancy, prepared lease agreements and performed property inspections. Submitted work orders for
contractors. Managed accounts payable, accounts receivable and processed payroll. Generated existing lease agreements
and notices using Real Page and On-Site applications. Filed court actions for evictions, unpaid rent and damages when
necessary on eFlex.
 Translated 30+ Real Page letters and documents from English to Spanish.
 Increased unit occupancy from 90% to 98%.
LEASING AGENT / PROPERTY MANAGER, Feb 2013 – Sep 2013
Greeted, pre-qualified and followed-up with prospective tenants. Processed and verified eligible tenant applications.
Maintained and documented accurate records of new and existing customers. Performed various administrative duties, to
include rent collection and property/facility maintenance. Conducted detailed move-in and move-out inspections.
 Negotiated and executed 100+ lease agreements over seven months, maintaining a 90%+ occupancy rate.

2. Carolina Dahman | Page 2
GRAND IOS A ENT ERPRIS ES , INC., NEW CA STLE, DE JUN 2007 TO DEC 2012
CLIENT SERVICE MANAGER / SALES COORDINATOR
Oversaw operations and order fulfillment processes. Analyzed financial statistics/trends. Facilitated US Customs
paperwork, quotes, shipping documentation/instructions, invoicing, exported goods labeling, tracking and client
notifications.
 Flawlessly managed $3.5M in freight forwarding operations to Caribbean and Latin America regions.
 Developed catastrophe contingency plans to ensure zero service disruptions.
WEIC HERT REALTO RS , WILM INGTON, DE MAY 2005 TO JUN 2007
PROPERTY LEASING / REAL ESTATE AGENT
Executed property rental and leasing contracts on behalf of clients. Promoted sales via advertising, open house events and
community networking. Served as a liaison between buyers/sellers for appointment setting, home showings and purchase
offers. Prepared representations contracts,leases,deeds and purchase agreements. Coordinated property closings, oversaw
signing of documents and disbursement of funds. Advised clients regarding legal requirements, price and competitive
property comparisons.
ADDITIONAL PROFES S IONAL EXPERIENC E
Sales Associate - Macy’s Christiana, Newark DE, 11/1997 – 04/2005
EDUCATION & PROFES S IONAL DEVELOPMENT
Coursework, English as a Second Language (ESL) – Delaware Technical and Community College, Wilmington, DE
Coursework, Bilingual Business Executive Assistant – British Institute, Vina Del Mar, Chile
TECHNOLOGY
Microsoft Office (Word, Excel, Publisher, PowerPoint, Access, Outlook), Internet Applications (Internet Explorer,
Chrome), On-Site., OneSite, Lead2Lease, Eflex