1. Caroline A. Allen
2583 Clover Road NW, Concord NC 28027
704.794.4303 ~ allencaroline@yahoo.com
QUALIFICATIONS
 Detailed and well organized with experience in customer service, office operations and
personnel management
 Highly motivated independent worker who excels in leadership and problem solving
 Consistent, dependable and able to learn new skills quickly and effectively
SKILLS
Customer Service
 Greeted patients and guests; scheduled appointments; collected payments; addressed and
resolved patient concerns; scheduled meetings; interacted with vendors; researched
claims issues; answered multi-line phone system; handled general inquiries
Office & Records Management
 Maintained client records and files; posted daily charges and payments; coded for
diagnosis and procedure; filed health insurance, auto accident and workman’s
compensation claims; ran inquiries and reviewed claims to ensure payer specific billing
requirements were met
 Created business website; set-up EDI claims submission and managed vendors
 Drafted professional letters and business documents using Microsoft Word
 Administrated website access for verification of coverage & access to protected health
information, in compliance with HIPAA standards
 Worked daily in an Microsoft Excel based practice management and accounting software
system (Forte Holdings)
Clinical Experience
 Performed physical therapy modalities and assisted in routine exams; patient health
education and home care (NC State Certified Chiropractic Assistant)
 Licensed massage therapist, part-time (NCLMBT#2878)
EXPERIENCE
Office Manager, Mallard Creek Chiropractic Group, Charlotte, NC
Massage Therapist, Mallard Creek Chiropractic Group, Charlotte, NC
Waitress, Union Street Bistro, Concord, NC
Operations Manager, Sunnybrook Kennels, Concord, NC
EDUCATION
Bachelor of Science in Healthcare Administration,
Pfeiffer University, Misenheimer, NC
Medical Coding Specialist Certificate Program
University of North Carolina Charlotte
Massage Therapy Diploma
Blue Ridge Healing Arts Academy, Concord, NC
Concord High School, Concord, NC