Phyllis D. Franke has over 20 years of experience in customer service and medical billing. She has versatile administrative skills including proficiency in medical terminology, office functions, and payment processing. Franke has certifications in medical billing/coding, HIPAA, and Medicare regulations. She seeks a position as a medical billing specialist where she can utilize her accuracy, reliability, and experience meeting deadlines.

1. Phyllis D. Franke
Fillmore, CA 93015 | 805.640.5071 | fifala2012@yahoo.com
Medical Billing Specialist
 Medical office professional offering over 20 years’ experience in customer service
 Versatile administrative skills and proficiency in medical terminology
 Experienced in standard office functions and payment processing
 Superior ability to juggle multiple priorities and meet tight deadlines
 Accurate, reliable and trustworthy
Medical/Insurance Terminology | ICD-9/10 | CPT | POS
Microsoft Office | Scheduling | Electronic Billing | Medisoft | EMR
CMS Form 1500 | HIPAA | World of Medicare | EOB | Legal Issues
Medical Front Office | Bookkeeping | Payment Processing | HR Issues
Self-Starter | Organized | Customer Service | Good Listener | Patient Confidentiality
Medical Certifications; HIPAA EDI Standards, Medical Necessity, CMS 1500 Form, Medicare
Fraud and Abuse
PROFESSIONAL EXPERIENCE
Personal Assistant, Lesley Testan 2005 - Present
 Scheduling flight arrangements, out-of-country business, Dr.s appointments
 Conducting personal finances
 Social events, reservations, household upkeep, housesitting
Representative, Crossmark 2015 - Present
 Trainer to reps on Hill’s Science Diet new lines
 Educating Pet Owners on healthy diets for pets
 Delivering quality customer service
Representative, Anderson Merchandisers 2012 - 2015
 Supervision of Associates, ensured Customer satisfaction
 Price integrity, negotiated special orders, cross-over data
Department Manager, PetSmart 2006 - 2013
 Exceeded Sales Goals & Cut Expenses by 20%
 Trained New-Hires
 Open & Closing Duties for entire store
Owner, Kozy Kumfy Child Care 1993 - 2005
 Safely supervised 20 children at a time
 Developed and taught original pre-school age material
 Negotiated state and other licensing structures
EDUCATION
Associates Degree, Medical Billing/Coding 2016
Laurus College, Santa Maria, CA
Certification, Medical Billing/Coding 2014
Laurus College, Santa Maria, CA