1. TERESA L. KARGES-STONE
Lake Forest, CA 92630 949.230.7973
www.linkedin.com/in/tlkstone tlkstone65@gmail.com
CLIENT / BROKER DATA MANAGEMENT SPECIALIST
Quality, Dedication, Loyalty
Client Data Management Professional who is experienced in clerical administration and
manually establishing accounts for new group insurance clients, brokers, and agencies. Skilled at
processing changes for current clients and brokers. Talented at using intuition to determine what
needs to be done to resolve questions or issues. Keen ability to assess “big picture” when handling
customer requests. Core competencies include:
 Broker of Record Changes  Commissions Payable Changes
 Schedule A / 5500 Form Requests  Sales Compensation Reports
 Client / Broker Contracting  Commission Audits / Adjustments
PROFESSIONAL EXPERIENCE
SAFEGUARD DENTAL & VISION, a MetLife Company, Irvine, CA 2003 – 2014
New Business Associate, Client / Broker Data Management
Implemented new business and brokers in collaboration with other departments. Processed change
requests and provided information and documentation. Maintained activity logs used by
management and sales teams.
 Scrubbed documents and implemented new cases received, resulting in new business being set
up accurately and according to timing targets.
 Created and updated checklists for work processed by Client Broker Data Management (CBDM)
team, ensuring no steps were missed in process implementation or change requests.
 Maintained established groups and processed changes, including addresses, contacts, contact
information, and client name changes, making accurate data available to users.
 Oversaw group termination process, resolving situations caused by low enrollment, non-
payment, or group request.
 Handled group reinstatements when approved by management or underwriting, resulting in
continuation of insurance for client.
 Processed group and broker contracts, including requested updates to legal contracts as
changes occurred, resulting in successful approval and processing by legal team.
 Worked with brokers, agencies, and general agencies, guaranteeing commissions were paid
correctly for active clients.
 Audited commissions and processed management approved adjustments, resulting in
commissions paid accurately and to broker satisfaction.
 Managed broker reappointments requests, ensuring compliance with state regulations for paying
commissions on active business.
 Reviewed monthly commission runs, including investigating and correcting issues, resulting in
completed documents approved for release.

2. TERESA L. KARGES-STONE tlkstone65@gmail.com PAGE TWO
SAFEGUARD DENTAL & VISION (Continued)
 Reviewed and approved daily and weekly groups received and loaded via electronic feed from
insurance carriers and third party administrators, maintaining strategic relationships contracted
to sell SafeGuard DHMO plans.
 Guaranteed duplicate coverage did not occur by collaborating with account managers to correct
situations where duplicate business was loaded into system.
 Monitored daily file feed from MetLife Dental HMO groups, including processing changes and
collaborating with associates to investigate and resolve issues, resulting in data corrections and
delivery of coverage.
 Maintained and updated daily log of all new groups, including division / plan adjustments and
status of completion, enabling sales teams and management to be current on clients and
providing sales report for accurate accounting of cases.
 Provided required documentation requested by outside auditors, confirming compliance of state
regulations as directed by management.
 Collaborated with IT department, ensuring system changes and updates processed in test and
production environments did not adversely affect daily work processed in system.
 Updated and created work instructions for training new team members, enabling quick
processing of daily work accurately and meet timing targets.
HEALTHNET DENTAL AND VISION, Irvine, CA 2000 – 2003
Clerical Specialist II
Contributed to development of centralized file room and record retention program.
EDUCATION
Bachelor of Arts, Linguistics, California State University, Fullerton, CA
TECHNICAL SKILLS
Microsoft Excel, Word, Outlook
TRAINING
Annual Fraud, HIPAA, Privacy Certification