1. If you are a property owner looking for a partner that you can trust to handle your property
management duties, look no further! Heritage’s Property Management Division can custom design a
plan that fits your needs that oversees the daily details of the management and operations of your
properties so you don’t have to. You can rest assured that Heritage will handle these duties as if they
were our own. We understand the delicate balance between controlling operating expenses and
providing a level of service that ensures your properties value. We take extreme pride in our ability to
resolve issues that arise efficiently and professionally. Our managers are local allowing us to inspect
each property, monitor services and meet with tenants on a weekly basis. Being on the pulse of your
properties allows us to assess the unique needs of each individual property and pay close attention to
the details so you don’t have too.
Clearly our ability to provide a proprietary approach and a local market expertise makes Heritage's
Property Management Division attractive to property owners and asset managers by providing a level of
operational sophistication and expertise that mirrors our clients mind set. We have the experience and
supporting resources to meet your goals and objectives. Our management objective is to improve the
properties financial performance to improve the owner’s bottom line.
2. OWNER COMMUNICATIONS
We build and maintain strong relationships with the property owners we partner with though regular
pertinent communication.
We are always available to answer your questions and listen to your concerns.
Committed to responding to and completing owner request in an expedited manner.
Accurate financial reports that are on time each and every month.
TENANT RELATIONS
We are committed to keeping your tenants happy and maintaining consistent communication.
Hands-on management style
Meeting with tenants on a regular basis, which enables Heritage to develop positive
relationships
Proactively responding to tenant needs and answering questions regarding lease, CAM,
budget and any other issues of their concern
Follow up and follow-though with issues to promote tenant confidence.
3. MANAGING VACANCIES
We coordinate all of your leasing needs before vacancies arise.
Keeping good tenants happy so they stay or expand into vacant space
Keeping vacant spaces in “Rent Ready” condition so they show well
Contacting, interviewing and qualifying prospective tenants to ensure quality tenants
Managing tenant improvements
PROPERTY SERVICES
We provide a full range of services to keep your property well maintained, safe and attractive to attract
new tenants in the market place and retain your existing tenants, including but not limited to the
following:
Scheduled property inspections
Scheduled Mechanical Maintenance HVAC/ PLUMBING/ SPRINKLER
Electrical Maintenance /Site Lighting
Security & Fire Alarm Maintenance & Control (Monitoring)
Scheduled Landscaping and Lawn Maintenance and Improvements
Snow Plow & Salting Operations
Scheduled Janitorial Services
4. CONTRACT SERVICES
Heritage has a Construction Management Department that can handle all of your tenant and commons
area modifications in house. We have a vast network of contractors, suppliers and resources that we
can pull from to remodel units, update buildings and keep properties code compliant.
PROPERTY MANAGEMENT
By providing a higher level of customer service and listening to the owners, we have been successful in
expanding our inventory of property that we manage. We will handle the day to day operations to
maintain your property and handle as much or as little as you desire, we can customize a plan that
meets your needs. Our philosophy is that we will work diligently on your behalf to provide a level of
service in our market area that no one else can provide. We will always be honest and forthright in
consulting and remain committed to building strong relationships with our partners. We will continue
to serve our customers beyond each transaction and provide services that exceed your expectations!
