1. JAMIE HINZ
1250 E. Arrowhead Trail, Gilbert, AZ 85297
Phone: (480) 414-9412 Email: jlhaz@hotmail.com
Summary
Senior Business Manager adept in customer relations, sales, collections and real estate management. Seeks a
challenging position in property management with room for continued growth and professional development.
Committed to providing quality service in all facets of property management.
Skills
CAM Certification Multi-family property management
Sales and marketing Commercial property
Knowledge of leasing and market conditions Skilled multi-tasker
National Apartment Association member
Computer Programs
One-Site Yardi MS Word MS Outlook
On-Site Rent Roll MS Excel 10 Key By Touch
Property Solutions AMSI Mail Merge LRO
Experience
Sr. Business Manager
February 2011 to Current
Alliance Residential Management - Mesa, AZ
 Oversee daily operations including Sales/Leasing, Maintenance Management, Training, Marketing, and
Employee Performance of more than one multi-million dollar asset consisting of 290-392 apartment
homes.
 Supervise 9 to14 direct report team members including Sales Consultants and a full on-site service staff.
 Direct and manage the property based lead tracking system for all incoming traffic.
 Coordinate the process of acquiring, negotiating, planning, and organizing all capital projects on the
property, including but not limited to unit and capital property renovations.
 Manage operating expenses on a daily basis including vendor set up, review and processing all vendor
invoices.
 Analysis market conditions and adjust marketing strategies to better compete with competition, including
areas of social media and outreach marketing.
 Prepare weekly, monthly and annual owner financial reports, such as recapping of weekly performance,
market overview, budget reforecast, annual budget, traffic reports, adverting analysis, unit status reports,
delinquency, renewals and collections to name a few.
 Placed on the “Due Diligence” team in order to audit and review operations of new properties transitioning
over.
 Inspect property to evaluate and maintain: landscaping, irrigation, maintenance, ongoing repairs, parking
areas, overall cleanliness and condition of property.
 Organize and host 3 monthly resident functions including special events and charity fund raisers.
 Work with each member of the team to achieve personal career goals through organizing a training
schedule in order to fully educate team members on expectations of company operations as well as shape
them to excel and promote within the company.
 Responsible for hiring and terminating all onsite staff.
 Prepare and process payroll for all employees.

2.  Write all employee performance reviews and make recommendations for job placement
Area Manager
September 2001 to February 2011
Frontier Investment Corporation - Newport Beach, CA
 Maintaining and overseeing large residential and commercial properties; consisting of multi-tenant offices
and multi- family residential.
 Oversee property renovations, organizing projects, reading drawings, directing contractors, and approving
expenses.
 Authorizing and inspect property to evaluate and maintain: landscaping, irrigation, maintenance, ongoing
repairs, parking areas, overall cleanliness and condition of property.
 Maintain an amicable working relationship with other properties and vendors.
 Travel to different property sites to coordinate with vendors and onsite staff, inspect property, evaluate
project and support onsite personnel.
 Coordinating all aspects of a property acquirement from seller or bank, with duties including renovation of
project, utility and system set up, hiring and training new staff, implementing property operating
procedures, and working with vendors to establish new and lasting relationships.
 Knowledge of HVAC systems, plumbing, and general maintenance.
 Supervise a team of 21 members consisting of office, accounting and maintenance personnel.
 Train all new employees to be proficient in property operations and communication skills.
 Complete daily, weekly and monthly reports; showing 3 or 5 Day Pay or Quit notices, lease violation
notices, financials, marketing overviews, delinquency, renewals, and vacancy loss reports.
 Ensure occupancy by advertising/marketing, leasing units, approving resident files, and directing the staff
on how to get files approved.
 Post rents, A/P, A/R, reconciliation of account statements, control spending, reduce delinquency, create,
review, and maintain budget.
 Resolve tenant and employee issues, by providing open communication, clear objectives, and quality
service.
 Assist the Regional Property Director with daily activities by communicating with 12 other properties and
being the liaison between the Finance Department, Human Resource Department, and the Property
Managers.
 Prepare payroll for all employees
 Know every aspect of every job division including accounting, leasing, and maintenance.
Assistant Manager/Bookkeeper
September 1998 to September 2001
Sunset Ranch Apartments - Phoenix, AZ
 Supervised a team of Leasing Consultants and coordinated with maintenance team.
 Completed daily, weekly, and monthly reports.
 Audited files for accuracy and organization.
 Posted rent, completed satisfaction of account statements, closed out books at end of month, oversaw and
controlled property delinquency, banking transactions and maintained resident accounts.
 Organized and supervised employee bonus program, account collection program, and lease renewals.
 Leased apartments, completed resident file for approval, approve applications, and follow through to
maintain a working relationship with all residents.
Education
A.A. Degree Scottsdale Community College
B.A. Degree Northern Arizona University